Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi there,
Welcome to the Community!
We recommend deleting the app version you're using and downloading it again either from our website or from the Microsoft Store as they can have different behavior.
Also, make sure to search for the Local Files in the app on PC by going to Settings (by clicking on your profile picture) > Your Library > Show Local Files.
If you're still unable to see the option, it'd be great if you could send us the app version you're currently running so we can have a look.
Thanks and we'll be on the lookout 🙂
Hi Ivelina,
Thanks for replying. I'm actually running Spotify via Windows 7 on my desktop computer. Downloading the app isn't an option since it requires Windows 10 or above. The weird thing is that the Local Files option in Settings was there originally but has since disappeared.
Regards, Peter
Hey @soulmanic,
Thanks for the quick response and for letting us know.
At Spotify, we are always working to provide our users with the best possible listening experience. We continuously encourage users to use the latest version of Spotify as it contains the newest features and bug fixes. For more information on that you can see our Support pages.
However older versions of the app often have broken or missing features due to their old interface, which can not support the latest Spotify experience. In addition some of these old apps have security vulnerabilities associated with underlying older technologies. These vulnerabilities are not available on the latest versions of the app and can only be eliminated by shutting down services built with older technologies.
Hope this helped out and shed some light,
Cheers.
hello! I’m having the same issue. I need to get some audio files moved to Spotify and the settings are not showing anything about local files. It’s not on the list
Hey @Red_Bird_2121,
Thanks for getting in touch about this here in the Community.
Just to confirm, have you tried following these specific steps to play your local files in the Spotify app?
You should be able to enable Local files under Your Library:
If you can't find this option, would you mind sending us a screenshot of the app settings so we can take a closer look? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.
Additionally, sending us the exact make/model, operating system and Spotify version of your device would come in handy.
We'll be waiting for your reply.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…