Playlists not syncing on all devices.

[trini_p]

Hello all,

I use spotify on three devices my Home Desktop, Work Desktop, and android phone. I recently bought a physical copy of darn and put the tracks as files on my Home Desktop, I then created a playlist using my local darn files and was able to sync to my phone. But on my work computer the playlist shows up but all the songs except 4 are greyed out, and the ones that aren't greyed out aren't syncing from my local darn files. They're using spotify's censored version of the songs. This is frustrating because I went out of my way to specifically buy the uncensored darn physical copy so I wouldn't have this happen.

Any help appreciated.

Thanks in advance!

[MattSuda]

Hey @trini_p

Sorry to hear about this.

Are you talking about the new D A M N. album by Kendrick? Sorry, the censors on here change it to darn.

You can find the uncensored version of the album on Spotify here:

https://open.spotify.com/album/4eLPsYPBmXABThSJ821sqY

Spotify does not censor music. Please read this support article:

https://support.spotify.com/using_spotify/search_play/content-censor/

The reason you were able to play the local files on your computer is because that's where the files are stored. You were able to sync them to your phone following this guide here, because your phone was on the same WiFi connection, so it synced them over. 

https://support.spotify.com/using_spotify/playlists/listen-to-local-files/

However, you were not able to listen to these local files at work, because Spotify does not upload these local files to the Spotify server on your account. They stay on the computer (or synced over to the mobile app via WiFi) So because your work computer did not have these same local files stored on the computer they were greyed out and you couldn't listen to them.

If you would like to see Spotify implement a feature so you can store the local files on the Spotify server for your account (in the cloud) you should vote for this idea: https://community.spotify.com/t5/Live-Ideas/Cloud-files/idi-p/1933

Hopefully this info helps. Let me know how it goes.