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Songs not loading in spotify desktop program or webapp

Solved!

Songs not loading in spotify desktop program or webapp

Plan

Free

Country

US

Device

PC

Operating System

Windows 10

 

My Question or Issue

 Whenever I play any song on the Spotify desktop program it does not load or play. I also cannot load any playlists that I've created or public ones. I've attached some screenshots of what happens when I try to play a song or load a playlist. 

 

To resolve my issue I have uninstalled and reinstalled many times as well as trying to login to a different account. 

 

I've also tried turning off hardware acceleration.

 

playlist.png
song.png
Reply

Accepted Solutions
Marked as solution

Hey @Cob2323,

 

unfourtunalty this is a known issue for some users and is beeing investigated.

Here you can see the open Issue and can vote for it to hopfully be fixed sooner!

 

For a quick workaround try these steps by @Mantisentil

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify. 

 

View solution in original post

5 Replies
Marked as solution

Hey @Cob2323,

 

unfourtunalty this is a known issue for some users and is beeing investigated.

Here you can see the open Issue and can vote for it to hopfully be fixed sooner!

 

For a quick workaround try these steps by @Mantisentil

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify. 

 

Thank you, this really worked

You are very welcome 🙂

4 years later and this still helped out a BUNCH. Thank you so much! 😊 The app was really giving me many issues and this fixed up just fine.

Thank you very much......EVEN AFTER 4 YEARS THIS IS THE BEST SOLUTION

 

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