Songs stop playing after 5sek & website doesn't work at all

[wtxrzk]

After I played any song it stoped after 5/6 seconds and whole app freezed. I tried to fix that by closing and opening the app again, I check my internet (I tired different network, also hot-spot, it didn't help). I've cleaned cache, and finally I uninstall the app, and install it one more time. Here the next problem appeared. I've tried login in, but the Spotify website doesn't open at all. (I tried browsers like Opera, Firefox and Chrome). So now I can't even login in to app. 

Spotify doesn't also work in my phone properly. The home page doesn't work and I can't search anything. I can only play songs that I have on my playlist because library is the only things that works.

Please help me if you are able. 

Thank you in advance

Plan

Premium

Country

Poland

Device

Laptop Asus Tuf Gaming 

Operating System

Windows 11

[Lyubka]

Hey @wtxrzk,

Welcome to the Community and thanks for reaching out.

First off, could you please restart your PC and try logging in again? In case you're still experiencing issues with these browsers - try in Edge. 

As a second step, we'd recommend that you disable any antivirus or ad-blocking software on your PC. 

In case the issue persists, we'd like you to send us a screenshot of what you see when you open the log in page. This will be helpful to identify what's causing this behavior. 

Regarding the issues that you're having on your phone - it's a good idea to perform a clean reinstall of the app. Please follow these steps here. This way you'll make sure that you're running the latest app version with all necessary updates and fixes. In addition, any corrupted files that might be interfering with the app's performance on your device will be removed. 
 

Hope this helps. Don't hesitate to reach out if you have further questions 🙂