Spotify Wont play on desktop app

[anoiing]

Plan: Premium

Country: USA

Device: PC 

Operating System: Windows 10

My Question or Issue: I cannot play anything on the PC app.  The scrum bar shows it playing the songs, and the lyrics follow the scrum, but no audio comes out of the speakers.  I can switch to the web app and can listen with no issues.   Every other application on my PC plays sounds just fine. I have removed and reinstalled Spotify, disabled all other sound devices, and tested with other apps/YouTube/etc.  I have searched the settings on Spotify and cannot find any settings to control sound devices and get it working again. 

Any advice would be greatly appreciated!

[Elena]

Hey @anoiing,

Thanks for reaching out on the forum.

It's possible that you've muted Spotify from the Volume Mixer in Windows.

Right-click on the volume icon on your Start bar and choose Open Volume Mixer. From there you should be able to see all apps that have permission to play sound and their volume levels.

Make sure Spotify is not muted from there. And just to be sure take a look at the in-app volume slider:

And last thing we'd recommend to check if both of those are unmuted are you computer's sound drivers and ensure they are up to date.

Keep us in the loop here!

[mkultra77]

spotify randomly stops playing tracks

[mkultra77]

the same thing happens when I try and play in a browser

[mkultra77]

I have tried it with the windows app, in firefox and in internet explorer, they all do the same thing, spotify works on my phone

[Lyubka]

Hey @mkultra77,

Thank you for posting here in the Community. We've merged your post in this thread, we hope you don't mind. 

Could you please take a look at @Elena's reply and check if you've accidentally muted Spotify on your device?

If the above is not the case and you're still experiencing this - let us know. We'll be happy to help out further.