Spotify keeps crashing couple of minutes into playback

[iTsYagoda]

Plan

Premium

Country

Israel

Device

PC

Operating System

Windows 11

My Question or Issue

For a long while now Spotify keeps crashing 1-2 mintues after starting playback.
I've tried every solution I could find and nothing has worked. In this current state the app is unusable for me, no matter what I do.
(btw, I'm using the non windows store version of Spotify)

[Alex]

Hi there @iTsYagoda,

Thanks for reaching out about this in the Community.

Sorry to hear that you can't use your Desktop app, because of this issue. 

Can you let us know exactly what troubleshooting you've tried so far, so we don't repeat ourselves and let us know when this started happening - after a specific app or OS update, or similar event?

Cheers.

[iTsYagoda]

Hey Alex thanks for the answer 🙂

I've tried deleting the cache, completely re-installing, and changing the audio device I'm using.

I have no idea what made this problem occur, as it started a long time ago...

[MihailY]

Hey @iTsYagoda,

Thanks for getting back to us.

As a next step, please check your Windows hosts file using this guide and also, see if the playback stops when using the web player.

Keep us posted.

[iTsYagoda]

Hey @MihailY

Yeah I already tried that solution, forgot to mention it.

The Hosts file is at the default state, with nothing related to Spotify.

About the web player, it works fine with no problems but I really do prefer using the Windows app.

[MihailY]

Hey @iTsYagoda,

Thanks, the web player suggestion was meant as a way to narrow down the possible cause of the issue. Another thing you can try is using the Microsoft Store version and/or creating a new account to see if the issue persists with it.

Let us know how it goes.

[iTsYagoda]

Hey

Tried both solutions but the problem still occurs. Any other suggestions?

I really don't want to cancel my subscription over this

[Joan]

Hi @iTsYagoda,

Thanks for the reply. Can you confirm if both the website and Microsoft Store versions of the app have the same behaviour? 

Thanks in advance.

[iTsYagoda]

Hey

the problem occurs on the Windows store version and on the version that’s available to download on Spotify’s website.

The web player works fine.

[Joan]

Hi @iTsYagoda,

Thanks for the reply. When you mentioned before that you changed the audio device, did you mean you changed the audio output source (for example switching from speakers to headphones) or did you switch the audio card used? If you happen to use an external and/or dedicated sound card, can you please try and switch to the default one and see if that makes a difference?

Let us know how it goes.

[iTsYagoda]

Hey Joan

Sorry for the confusion, I meant that I changed the output device being used. I don’t have any external audio card

[Joan]

HI @iTsYagoda,

Thanks for the reply. Could you possibly test if connecting to a different network makes a difference? Also if possible, try logging in with a different account to see if that helps - you can use the account of someone else you know or create a new one yourself.

Let us know how it goes.

[iTsYagoda]

Hey

Sadly the problem is still here even after trying that.

[MihailY]

Hey @iTsYagoda,

Thanks for getting back to us.

We've forwarded this to the relevant team here at Spotify, however, we can't confirm when it will be addressed. In the meantime, please make sure to keep your app up-to-date.

Cheers,