Stream continues while audio cuts off

[Rakshith]

Hi, I've been having this problem for a while with my desktop spotify(Windows). This problem seems to occur, both in the webapp and the desktop app. When I'm streaming a specific song the audio cuts off while it's still playing, when I'm connected to my bluetooth earphones. First thought was if there's something wrong with my earphones, but when I change the song, I can hear it. But for some odd reason the audio just cuts off. I can confirm that there is nothing wrong with my bluetooth settings. I think it's an issue from spotify's side. Is there a fix for this?

[AlejaR]

Hey there @Rakshith, 

Thanks for posting in the Community and welcome.

Just to confirm, have you tried reinstalling the app on your computer? If you haven't you can try it by following the steps in this article. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this issue.

On another note, we'd recommend (if possible) you make sure the firmware of your earbuds is up-to-date. 

If the above doesn't do the trick, we'd like to gather some additional info to better understand this behavior. Please send us:

• The exact Spotify version you're running on the affected device.
• Does this happen if you play content while your computer is connected to a different Bluetooth device?
• Send us the make/model of your earbuds.
• Does this happen if you use a different browser to open the web player and play some music?

Keep us in the loop!