[Troubleshooting] Windows

[Goodman]

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again.

What to try first

1. Perform a soft reset (generally rebooting the device will suffice).
2. If that doesn’t help, try a clean reinstall. Be sure to locate and remove any Spotify folders or cached data from your device before reinstalling again.
3. If that doesn’t help, try updating your device’s firmware (if available).
4. If that doesn’t help, try using a different internet connection. If this works you probably need to restart your router.
5. If that doesn’t help, ask a friend or family member who also uses Spotify to log in to their account on your device. If everything works for them it’s likely the issue is with your account settings. If not, then it’s probably an issue with your device.

Community help

If basic troubleshooting didn’t help, the Community might have the answer. Here’s how to ask the Community for help:

1. First, try entering your issue into the search bar to see if there’s an existing thread about it. Remember to try a few different iterations in case someone refers to it a different way to you, i.e. Download > Offline > Internet connection, etc.
2. If you can’t find anything via search, create a new thread, taking care to clearly title and explain your issue as best you can. Remember to include any information you think might be relevant, such as:
   • Your device’s make, model, and operating system.
   • The version of Spotify you’re using.
   • What steps you’ve tried already.

Hopefully someone will reply shortly after with some helpful advice.

STILL NOT WORKING?

• Check this thread for troubleshooting connection issues.
• Check @SpotifyStatus for service updated.
• Search for answers on the Spotify support site.