"Sorry, we're not able to play this content" error with podcasts

[Duolingoguy]

I'm getting the "Sorry, we're not able to play this content" error, together with the "Hmm... We can't seem to play this content. Try installing the latest version on Spotify." I have checked for updates, and nothing showed up...

[Eni]

Hey there @Duolingoguy, 

Thanks for reaching out about this and welcome to the Community! 

Could you let us know if this happens across devices or only on a specific one? Also, does this happen with all podcasts?

Also, could you try if the same happens if you use a different internet connection? 

Lastly, could you send us the exact make/model, operating system and Spotify version of your devices?

Keep us posted. 

[Duolingoguy]

Hello Eni,

This only happens on a single device in the desktop-app, web player is fine. This happens with all podcasts, on my Dell Latitude 3420 with Windows 11 22h2 installed. I'll try if it happens on a different connection and look for the version.

[Joan]

Hi @Duolingoguy,

Thanks for the reply. Let us know how it went as soon as you have tested everything. Also, check out this Ongoing Issue, it's about different behaviour but it relates to some issues we know about with the app on Windows 11. 

Keep us posted.