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FAQs

Please see below the most popular frequently asked questions.

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FAQs / Payment Help

Find answers to common questions related to payments for Spotify's plans and features. Discover ways to purchase subscriptions, manage your payment source, or learn about purchasing content in the app.

You can pay for Spotify in a variety of different ways, depending on where you live. 

 

To check the payment methods available in your country: 

  1. Log in to your account page.
  2. Scroll down and select Subscription
    Note: If you’re on the free, ad-supported service, you’ll need to click JOIN PREMIUM. (Don’t worry, that won’t sign you up for Premium.)

Some of the most common available payment methods are the following:

 

Recurring (paid on a monthly basis):

  • Credit/debit card, provided the country in which they were issued matches the country of your Spotify account
  • Pre-paid cards (including PaySafeCard) issued by Visa, MasterCard, American Express, and Discover.
  • PayPal, provided that you have a credit/debit card linked to your PayPal account (you can’t use the money in your PayPal account)
  • Via Mobile (head here* for more info)
  • Through a partner company (such as mobile carriers or other third party companies)

*Note: If you're in a country which does not support this payment method, then clicking on the link will give you a 404 error.

 

Non-recurring - ‘PAYG’ (paid in advance for 1,3,6 or 12 months, depending on availability):

  • Gift cards from licensed retailers, which you can redeem here.
    Note: From 15th January 2019, e-cards can no longer be purchased from Spotify.com, but they can still be bought from some third-party vendors online and in-store.

Note: Availability of PAYG options varies depending on product (eg. Premium Individual or Family) and markets. Make sure to follow the steps in the first part of this FAQ to find what's available in your market.

 

For payment help and troubleshooting steps, make sure to check out this list of useful support articles.


For information about refunds, head here.

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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As Spotify is for personal/non-commercial use, we only issue payment receipts. We don't issue invoices with a VAT number.

However, we email a receipt to you at the beginning of your Premium trial, the first payment of a subscription, or when you purchase an e-card. You can also see a breakdown of the different taxes applied to your payment on that receipt. You should also receive email receipts for all your subsequent payments regardless of the subscription you use.

 

If you haven’t received one, first make sure that you've provided the correct email address on your Account Overview page. Then, we'd suggest checking your spam/junk folder in case they were redirected there by mistake. If you still cannot find your receipts or if you cannot access them for other reasons (such as these being sent to a defunct address), you can also reach out to our support team and ask them to resend you all the receipts you need.

 

You can always find your receipts on the part of the Subscription page here. 

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

 

 

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If you get a Spotify charge after canceling your subscription, follow these steps:

 

  • Log in to your account page. 
  • Click Subscription in the menu on the left. 

If your subscription status is Free, you may have a second account with Spotify. It's worth checking your email inboxes to see if you have any Spotify emails - that can mean that your extra account is registered with that email. 

 

If you don't have another email address, note how you log into the Spotify app usually:

 

  • If you use your Facebook details try using the blue "Log in with Facebook button." 
  • If you use your Spotify username try entering your username or email address. 

Once you've logged in, try the cancel process again and ensure you reach the final confirmation screen. 

 

Tip: If you subscribed through any other company than Spotify (for example your mobile or broadband company), you need to contact that company to cancel.

 

For more info, check out this article.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

 

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