Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Please allow us to Custom drag and drop sort the "Your Episodes" podcasts playlist on iOS and Desktop apps (Android too if it's not there). I want to be able to reorder the podcasts so I can play them in an order I want to listen to them in. I even found a bug on iOS, the option to Custom sort is there in the "Your Episodes" playlist but when you click apply it just reverts back to the previously set sort option. On desktop there is no option to Custom sort.
If the issue is due to podcasts being clickable list items that lead to a detail page maybe just add a grab handle to grab in order to start the drag and drop process.
Adding a new podcast episode to a custom sorted "Your Episodes" playlist should add it to the top of the list. This makes it easy for users to find it and manually sort newly added episodes. Open to other options on how to handle this. Thanks!
