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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

[All Platforms] Customize Start Screen

This is not a new idea, but I haven't found any practical reply to it, so I think it needs to be repeated. I completely agree with Rennestein (screen capture below), we need to stop seeing irrelevant suggestions because it is annoying. Why can't it b...

SPOTIFY customize screen.JPG
  • Casual Listener
  • This is not a new idea, but I haven't found any practical reply to it, so I think it needs to be repeated. I completely agree with Rennestein (screen capture below), we need to stop seeing irrel...
  • Need_Assistance
  • Regular
  • 389746 Views
  • 1418 comments
  • 15062 likes
  • All Platforms
    Browse
  • Not Right Now
  • 389746 Views
  • 1418 comments
  • 15062 votes

[All Platforms][Music] HiFi Quality - Lossless Streaming 16bit 44.1khz

I've just started a trial of Qobuz - they offer the standard 320kbps as well as lossless FLAC streaming (and high res downloads if you purchase them) the sound quality is noticeably better and on classical it's just wonderful to get all that resoluti...

  • Community Legend
  • I've just started a trial of Qobuz - they offer the standard 320kbps as well as lossless FLAC streaming (and high res downloads if you purchase them) the sound quality is noticeably better and on cla...
  • awesomeayush
  • Newbie
  • 1227276 Views
  • 5248 comments
  • 27269 likes
  • All Platforms
    Playlists
  • Under Consideration
  • 1227276 Views
  • 5248 comments
  • 27269 votes

[All Platforms][Podcasts] Option to disable or hide podcasts entirely

I don't listen to podcasts and don't intend to. But it currently takes up valuable space in both the Spotify mobile app and also in Android Auto. It's annoying having to see podcasts all the time when I don't care for them and don't want to see them....

  • Casual Listener
  • I don't listen to podcasts and don't intend to. But it currently takes up valuable space in both the Spotify mobile app and also in Android Auto. It's annoying having to see podcasts all the time whe...
  • trashgremlin1312
  • Casual Listener
  • 240306 Views
  • 1623 comments
  • 8255 likes
  • All Platforms
    Podcasts
  • Under Consideration
  • 240306 Views
  • 1623 comments
  • 8255 votes

[All Platforms][Playlists] View all playlist followers/who likes my playlists

I would really like the ability to view all of my playlist followers and I am sure I am not the only one. What I am suggesting is a simple system, where you could press on the "# Followers" section of the playlist Window: I would suggest it would eit...

allow view followers.png
  • Community Legend
  • I would really like the ability to view all of my playlist followers and I am sure I am not the only one. What I am suggesting is a simple system, where you could press on the "# Followers" section o...
  • pediacax
  • Gig Goer
  • 1081244 Views
  • 1896 comments
  • 25981 likes
  • All Platforms
    Playlists
  • Not Right Now
  • 1081244 Views
  • 1896 comments
  • 25981 votes

[All Platforms] "Don't Like Button" should be added to all sections

Hello everyone, I am not sure why it keeps changing between updates, although in the past Daily Mixes have the Like & Dislike button. But this time around it has been completely removed and is only available Under Your Weekly Discovery. It would be n...

  • Regular
  • Hello everyone,   I am not sure why it keeps changing between updates, although in the past Daily Mixes have the Like & Dislike button. But this time around it has been completely removed ...
  • dbsavoy
  • Newbie
  • 81328 Views
  • 646 comments
  • 7055 likes
  • All Platforms
    Other
  • Good idea, vote for it
  • 81328 Views
  • 646 comments
  • 7055 votes

[All Platforms] Option to have a true shuffle

So I’ve been noticing more and more recently that Spotify’s default shuffle feature doesn’t fully shuffle your songs. It does some sort of grouping to try to get similar songs together based off of what I’m sure is dozens of factors. Every time I shu...

  • Casual Listener
  • So I’ve been noticing more and more recently that Spotify’s default shuffle feature doesn’t fully shuffle your songs. It does some sort of grouping to try to get similar songs together based off of w...
  • marcdeye
  • Casual Listener
  • 217402 Views
  • 1769 comments
  • 5099 likes
  • All Platforms
  • Live Idea
  • 217402 Views
  • 1769 comments
  • 5099 votes

[All Platforms][Other] Sony's 360 Reality Audio

Hello Friends, i am using Spotify Premium since years. At the Moment i am missing some features like HD Streaming or Sony's new 360 Reality Audio. Especially Reality Audio is truly a real gain and even more useful than HD Streaming. The 3D sound is l...

  • Regular
  • Hello Friends,   i am using Spotify Premium since years. At the Moment i am missing some features like HD Streaming or Sony's new 360 Reality Audio.   Especially Reality Audio is truly ...
  • SepehreSepehro
  • Casual Listener
  • 121294 Views
  • 130 comments
  • 4560 likes
  • All Platforms
    Other
  • Not Right Now
  • 121294 Views
  • 130 comments
  • 4560 votes

[All Platforms][Social] A 'Spotify soulmate' in Wrapped

Since there is a Spotify Wrap at the end of the year there could also be a feature where you can see the user that was most similar to yourself over the whole course of the year, This could include their listening habits, music taste, favorite genre,...

  • Regular
  • Since there is a Spotify Wrap at the end of the year there could also be a feature where you can see the user that was most similar to yourself over the whole course of the year, This could include t...
  • keefie
  • Casual Listener
  • 18020 Views
  • 56 comments
  • 1581 likes
  • All Platforms
    Social
  • Good Suggestion
  • 18020 Views
  • 56 comments
  • 1581 votes

Removing items from Recently Played history

I would also like it if we had the option to remove our recently played history because sometimes I would listen to someone's playlist, an artist, or one of my own playlists by accident and I don't really listen to the playlist or artist anymore or I...

  • Music Fan
  • I would also like it if we had the option to remove our recently played history because sometimes I would listen to someone's playlist, an artist, or one of my own playlists by accident and I don't r...
  • okaymalio
  • Newbie
  • 137217 Views
  • 420 comments
  • 4603 likes
  • All Platforms
    music
  • Live Idea
  • 137217 Views
  • 420 comments
  • 4603 votes

Ability to Change the Folder Image

Hello, I recently found out about folders again on Spotify! It's such a great feature to organize my 50+ playlists that have either been made myself, made by others, or made by Spotify. Another great feature is changing the playlist picture on deskto...

pink.jpg monthly.jpg folders.jpg
  • Casual Listener
  • Hello, I recently found out about folders again on Spotify! It's such a great feature to organize my 50+ playlists that have either been made myself, made by others, or made by Spotify. Another great...
  • tijsv
  • Casual Listener
  • 104132 Views
  • 229 comments
  • 4310 likes
  • All Platforms
    Your Library
  • Not Right Now
  • 104132 Views
  • 229 comments
  • 4310 votes

[All Platforms][Other] 2-Factor Authentication

Spotify should, as a matter of good practice and safety, implement 2-step authentication. Previously, Spotify enabled the option to log out other sessions other than the current session. This would prevent hackers from stealing accounts, which would ...

  • Casual Listener
  • Spotify should, as a matter of good practice and safety, implement 2-step authentication.   Previously, Spotify enabled the option to log out other sessions other than the current sessi...
  • whateveryoumean
  • Newbie
  • 298614 Views
  • 867 comments
  • 8964 likes
  • All Platforms
    Other
  • Under Consideration
  • 298614 Views
  • 867 comments
  • 8964 votes

[Subscription][Security] Re-enter Payment Details to Upgrade to Family

Once hackers get access to my Spotify account, they will change my regular Premium subscription to Premium For Family and add strangers to my plan. I will be charged $5 extra each month! Spotify does NOT require to enter my credit card number to chan...

  • Casual Listener
  • Once hackers get access to my Spotify account, they will change my regular Premium subscription to Premium For Family and add strangers to my plan.   I will be charged $5 extra each month! &...
  • Sonneblom
  • Newbie
  • 45711 Views
  • 146 comments
  • 3913 likes
  • All Platforms
    Subscription
  • Not Right Now
  • 45711 Views
  • 146 comments
  • 3913 votes

[All Platforms][Podcasts] Podcasts folders

I would like to see the ability to put whole podcast shows into folders to be able to organise them better. the same way you can do with episodes or music albums.

  • Casual Listener
  • I would like to see the ability to put whole podcast shows into folders to be able to organise them better. the same way you can do with episodes or music albums.
  • BorisHa
  • Newbie
  • 8903 Views
  • 42 comments
  • 575 likes
  • All Platforms
    Podcasts
  • Good Suggestion
  • 8903 Views
  • 42 comments
  • 575 votes

[All Platforms][Other] Time to feature Dolby Atmos

I can do that very briefly. Don't let Tidal overtake you. Tidal now supports Dolby Atmos. I am a musician and work as a sound engineer. Atmos and similar formats are now gaining more and more interest. That is why Tidal now has a corresponding offer....

  • Casual Listener
  • I can do that very briefly. Don't let Tidal overtake you. Tidal now supports Dolby Atmos. I am a musician and work as a sound engineer. Atmos and similar formats are now gaining more and more interes...
  • inMotionGraphics
  • Newbie
  • 49675 Views
  • 141 comments
  • 2060 likes
  • All Platforms
    Other
  • Live Idea
  • 49675 Views
  • 141 comments
  • 2060 votes

[Profile] Reset Taste Profile / History

Please allow for a reset option, so you can start all over again with a clean sheet. For now, you have to start over with an entirely new account to do just that. And for that you need to contact Customer Support. Not very convenient.

  • Casual Listener
  • Please allow for a reset option, so you can start all over again with a clean sheet.   For now, you have to start over with an entirely new account to do just that. And for that you need to ...
  • dehondtimo
  • Casual Listener
  • 147712 Views
  • 402 comments
  • 5674 likes
  • All Platforms
    Other
  • Not Right Now
  • 147712 Views
  • 402 comments
  • 5674 votes

[All Platforms][Your Library] Delete Songs from Account History

There should be a way for me to control my history of songs played. Sometimes I accidentally play things I don't want to hear or I try listening to songs I don't like. I should be able to remove them from my history so that my stats are accurate for ...

  • Casual Listener
  • There should be a way for me to control my history of songs played. Sometimes I accidentally play things I don't want to hear or I try listening to songs I don't like. I should be able to remove them...
  • okaymalio
  • Newbie
  • 47734 Views
  • 163 comments
  • 2351 likes
  • All Platforms
    Your Library
  • Good idea, vote for it
  • 47734 Views
  • 163 comments
  • 2351 votes

[All Platforms] Light Mode option

Hi, The new white text on black design physically hurts my eyes and gives very bad ghosting (i.e. persistent image like those in optical illusions that make you stare at particular color combinations and then look away). I know I'm not the only one w...

  • Casual Listener
  • Hi,   The new white text on black design physically hurts my eyes and gives very bad ghosting (i.e. persistent image like those in optical illusions that make you stare at particular...
  • mifaniac
  • Newbie
  • 239006 Views
  • 727 comments
  • 6844 likes
  • All Platforms
  • Not Right Now
  • 239006 Views
  • 727 comments
  • 6844 votes

[Playlists] More Playlist Sorting Options/Columns

Sort options within Spotify are severely lacking. First, what's lacking outright: sort by year, total plays, personal playcount, current popularity, genre, tempo, etc. On top of that, sorting should be stackable, e.g. sort by album by year, or sort a...

  • Casual Listener
  • Sort options within Spotify are severely lacking.   First, what's lacking outright: sort by year, total plays, personal playcount, current popularity, genre, tempo, etc.   On...
  • pmcconnell
  • Visitor
  • 34710 Views
  • 332 comments
  • 2893 likes
  • All Platforms
    Playlists
  • Not Right Now
  • 34710 Views
  • 332 comments
  • 2893 votes

[All Platforms][Social] Allow us to change our username (at least once)

Ok I hope to God that you guys don’t shoot down my idea this time, I already feel as if I have no voice or say in anything that Spotify does. And speaking of having no voice or say, I’ve been a Spotify user for years now. And my username was always t...

  • Music Fan
  • Ok I hope to God that you guys don’t shoot down my idea this time, I already feel as if I have no voice  or say in anything that Spotify does. And speaking of having no voice or say, I’ve been a...
  • cart2371
  • Visitor
  • 13377 Views
  • 64 comments
  • 670 likes
  • All Platforms
    Social
  • Good Suggestion
  • 13377 Views
  • 64 comments
  • 670 votes

Bring Back the Offline Devices List page

Bring back the offline devices list on the account page. it makes it easier to see what d

  • Casual Listener
  • Bring back the offline devices list on the account page. it makes it easier to see what d
  • frenzsters
  • Newbie
  • 28790 Views
  • 51 comments
  • 1917 likes
  • All Platforms
    Other
  • Not Right Now
  • 28790 Views
  • 51 comments
  • 1917 votes