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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 13317 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 13317 Views
  • 56 comments
  • 137 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 197473 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 197473 Views
  • 618 comments
  • 1857 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
  • Joan
  • Moderator
  • 8947 Views
  • 21 comments
  • 13 likes
  • Other
    Your Library
  • Fixed
  • 8947 Views
  • 21 comments
  • 13 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Abenteuerkitty
  • Newbie
  • 28794 Views
  • 139 comments
  • 237 likes
  • Your Library
  • Not Right Now
  • 28794 Views
  • 139 comments
  • 237 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • AlejaR
  • Moderator
  • 5826 Views
  • 64 comments
  • 39 likes
  • Accounts
    Your Library
  • Fixed
  • 5826 Views
  • 64 comments
  • 39 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • Crazyoldman
  • Visitor
  • 12623 Views
  • 89 comments
  • 53 likes
  • Other
    Your Library
  • Fixed
  • 12623 Views
  • 89 comments
  • 53 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Wolvishcub
  • Newbie
  • 5895 Views
  • 36 comments
  • 22 likes
  • Other
    Your Library
  • Fixed
  • 5895 Views
  • 36 comments
  • 22 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • sonicthegamer23
  • Newbie
  • 5626 Views
  • 25 comments
  • 26 likes
  • Your Library
  • Not Right Now
  • 5626 Views
  • 25 comments
  • 26 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • calamar-87
  • Gig Goer
  • 16239 Views
  • 156 comments
  • 84 likes
  • Your Library
  • Fixed
  • 16239 Views
  • 156 comments
  • 84 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 2600 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 2600 Views
  • 30 comments
  • 5 votes

[Downtime 19.12.] Podcasts visible on the home screen of managed accounts

Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂
  • Vasil
  • Moderator
  • 120 Views
  • 2 comments
  • 0 likes
  • Other
    Your Library
  • Fixed
  • 120 Views
  • 2 comments
  • 0 votes