App crashes on startup with Philips 7000 series

[nrmal]

Plan

Premium

Country

Germany

Device

Philips TV 7000 series 55PUS7101/12

Operating System

Philips with Android TV (latest version) included. 

My Question or Issue

When I listen to Spotify via the above setup, turn of the TV and turn it on again at later point in time, the following happens: When I open spotify, the app freezes for about 10-15 secs and then crashes. I have to close it and open it up again in order for it to work. This is somewhat annoying. Thanks for help!

[SergioDavid]

Hey @nrmal, welcome to the Community!

Sorry to hear you're having trouble with this. We'll definitely be able to help out.

How long has this been going on for? Does the issue persist if you remove the app and install it again?

Let us know how it goes.

[nrmal]

Yes, I tried de-/installing. Some behaviour...

[Peter]

Hey @nrmal,

Thanks for getting back to us.

Have you tried the steps listed here yet?

Let us know how it goes, and if you don't have any luck, we'll be right here 🙂

Take care,

P