Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't log in to web player using Facebook

Can't log in to web player using Facebook

Update 2/16: Can't reproduce this problem anymore; seems to be fixed now.

 

--

 

I can't log in to the web player. I have been having this issue since 2/09, and maybe earlier. I have a premium account and I use Facebook to log in. When I click the "Log in" button, I get an error dialog stating "Login Error: There is an error in logging you into this application. Please try again later." (See attached screenshot) It looks like a Facebook integration error, possibly.

 

I have tried logging in using Chrome on Mac, Chrome on Linux, and Firefox on Linux, all with the same error. The only way I was finally able to log in to web was to go to the desktop Spotify app and open Spotify Community from there. Unfortunately I cannot install the desktop app on all the computers that I use, so I hope this issue can be fixed.

Screen Shot 2018-02-12 at 10.02.52 PM.png
Reply
3 Replies

I was having this same problem the last couple of days on two different computers. Eventually I tried at the log in page clicking on the create account and then on create  account using facebook. It then picked up that I was already logged in on facebook and took me too the web player. Maybe this will work for you?  

Thanks for the workaround! I tried this and was able to log in 😄

 

This is still a bug that that should get fixed though.

It worked. Easy! Thanks!

Suggested posts