Spotify Community

Ruthsteele · 2015-08-25

I signed up to the spotify premium trial and have forgotten my password however the email I used to sign up on I deleted... I'm stuck and don't know what to do? I am worried o will start paying to premium and I can't even use it

JoeThomas · 2015-08-25

Hmm.

My best bet is to click here to send a support case to Spotify without needing to log in.

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

Ruthsteele · 2015-08-25

Thank you, it's sending my email to my old account so I won't be able to receive the reply do you know how to change that?

MichaelW · 2015-08-25

Hi @Ruthsteele,

Try the following below to send an e-mail through the anonymous contact form.

You may get in touch with Spotify by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Cancelled email

Cancelled email

Suggested posts

Let's introduce ourselves!

Help Wizard

Step 1

Just quickly...

FAQs

Ongoing Issues

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Cancelled email

Cancelled email

Suggested posts

Let's introduce ourselves!