Garmin zumo 595 connection issues

[felix_fe]

My Smartphone is connected with my garmin zumo 595.
When i choose spotify as the music source from the garmin device, there is no music transmitted and on the garmin appears that i should open or install the spotify app, although the app is opened on the phone and playing music.

All devices and Apps are up to date, i reconnected them more then once.
The Smartphone is an Iphone with the newest IOS.

[Ivelina]

Hey @felix_fe,

Thanks for posting in the Community and welcome!

To begin, we recommend giving the app a clean reinstall which also includes steps to delete the corrupted cached data. You can follow the steps in this article.

Additionally, could you let us know when this started happening and if you've noticed if it was after an update or change of a setting for example?

Lastly, to check if it's maybe a device-related issue, it'd be very helpful if you could connect the watch to a different mobile device if that's possible.

We'll be on the lookout for your response 🙂

[alex3267]

Hi! I have the same issue. Garmin Zumo with latest firmware 4.60. Connection to Spotify app is not possible. Reinstall does not help.

[MihailY]

Hey @alex3267,

Thanks for posting in the Community.

We've checked Garmin's support site, and it looks like this device no longer supports a connection to Spotify. Check out this article for more info and a possible workaround.

We hope this helps.

[jfheath]

The Garmin suggestion isn't a solution at all !   The Spotify App used to work, and then is stopped working. 

I have just been looking at this - Spotify does not work on the Zumo 595 with the spotify App on my Android phone.  But when I connect my ipad by Bluetooth instead of the Android, and open Spotify on the ipad - the app on the 595 works perfectly - just as I remember it.

Could this suggest that there is an issue in the Android version of the Spotify App that is preventing it from working ?

Some screen shots taken today 20 June 2024 of my 595 screen.