Having trouble on looking for musics

[tmsgalvao950]

I changed my cellphone recently, from a J7 galaxy to a S8 galaxy and since then I've been facing trouble on searching for musics. 

Besides, sometimes music stops for no reason! 

Please, could someone help me?!! 

Plan

Premium

Brazil

Device

Samsung Galaxy 8

Operating System

Android

[rharter785]

Same issue. Music just stops playing randomly and closes whatever playlist I was listening to. I have to completely close Spotify at that time to even play anything. Also can't search any besides top artist. Everything else is lost. If I search the exact song I am streaming from Spotify, it can't find it. Search the artist, cant find it. I can't really figure out how Spotify can go months at a time not fixing features and then expects me to pay full price for a service that doesn't fully function. 

[Peter]

Hey @tmsgalvao950.

Thanks for reaching out - we'll be glad to help you out with this 🙂

Can you be a bit more specific about the issue you are facing with searching for music on Spotify? 

• What are you trying to search for exactly?
• Are you searching via WiFi or 3G/4G?

It would be really useful to have a screenshot illustrating the issue. 

In any case, what might help would be to perform a clean reinstall of your mobile device, and to try logging out and back in again to your account.

Let us know how it goes!

P