Hola! Quiero pasarme a plan premium y no me deja

[#1]

Quiero obtener el plan individual y no me toma los datos de la tarjeta, por favor necesito una solución. Hace 1 mes que vengo con este problema, ya intente con varias

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

In this case, it's important to make sure the payment method you want to use has sufficient funds and is:

• Registered in the same country to your Spotify account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases.
• Opted into e-commerce and cross border payments.

If the payment methods you've been using meet these requirements but this behavior persists, try this:

• Try entering your payment details again using a private/incognito window.
• Get in touch with the payment provider, so they can check if everything is in order.

You can also check our Premium page, where you can find the different types of payment methods you can use to subscribe.

We hope you found this helpful. Let us know if you need anything else.