I can't change my region and payment update

[Arashsam]

Hi. i just moved to Canada from Turkey and i can't change the region to Canada. It says your region is not correct. i tried to change from my profile but it's not working ( it doesn't allow you to change country)

[Alex]

Hello @Arashsam 

Thank you for reaching out about this in the Community!

If you're on a Premium Spotify account, you'd need to update your payment details to use a Canadian payment method, like a debit card issues by a Canadian bank. After that the country on your account will change automatically.

More info here.

Cheers.

[Arashsam]

Hi alex. Thank you for your help. But I tried this before. When I change the payment method to Canada, it says that your region is not valid for this bank account. When I want to change the region on my profile, it doesn't allow me to change it. Now my Spotify is not working because of it...

[Eni]

Hey there @Arashsam, 

Thanks for getting back to us. 

Keep in mind that the payment method must match the country, so you need to use a payment method that has been issued in Canada. Also, make sure to use a local network and avoid using a VPN.

If you're using a Canadian payment method but still receiving an error message, try again using an incognito window, a different device and another internet connection.

Let us know how it goes.