I have other user from other parts of the world using my account

[EdwinMelendez]

Have a dirrect area where you show your problems for investigations. I have other people from around the world using my account that is being hacked

[flomeidinger]

Maybe you should rather talk to the support when your account is hacked, than posting it as a idea… Maybe the Spotify-Support (available via Email, Chat or sometimes also via Telephone) can help you with you issue… Wishing you luck! 🙂 

[AlejaR]

Hey @EdwinMelendez,

Thanks for posting in the Community and welcome. 

We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here.

That being said, you can find out more on how to secure your account here. We recommend you to use the SIGN OUT EVERYWHERE button in your account page. This logs you out of Spotify everywhere you’re logged in.

We recommend checking for anything suspicious on your Account Overview page and removing all apps connected to your account. You can easily reconnect the apps that you use whenever you want. If you notice anything suspicious you can remove it with the REMOVE ACCESS button.

If your account is linked to an external service (such as Facebook, Apple or Google), we'd suggest you change your password over there as well.

As mentioned by @flomeidinger above, if you continue having issues, you can contact our Customer Support team, so they can help you double-check your account. You can find out how to contact them here.

We hope you found this helpful. Let us know if you need anything else.