Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I was promised 30 minutes of ad free listening but only got 20

I was promised 30 minutes of ad free listening but only got 20

This message is for Spotify lawyers: I got an ad promising 30 minutes of ad-free listening at the beginning of my listening session. I've been short-changed before so started a stop watch. I got 23 minutes 10 seconds. This is what the FTC and state consumer protection agencies call unfair and deceptive practices. I'm not planning on making a complaint today but I'm probably not the only listener this has happened to. If I were to rate the risk I'd put it in the medium-high camp: it's easily discoverable; it's easily avoided; penalties are a puny consent order at best; you have regulators as listeners; etc. Fix it.
For your ads team: an ad after every other song isn't sustainable biz practice
Reply
0 Replies

Suggested posts