Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

My music keeps turning off as I'm out and about. App doesn't need updating

My music keeps turning off as I'm out and about. App doesn't need updating

My music keeps Turing off as I'm out and about. All the time. I have the 'Spotify stays connected in background' on but it still keeps doing it. The app doesn't need updating and it's a new phone (android) so I don't know why it's doing this. Never had this problem before. I have premium aswell.
Reply
1 Reply

Hello 

 

Thank you for reaching out about this in the Community!

 

This sounds very odd. Can you let us know if the app is just pausing the music when you turn off the screen or is it closing the app completely. 

 

It would also be helpful if you let us know the current version of your app.

 

Cheers.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts