My music randomly keeps stopping on my school chromebook

[ggcm]

Whenever I listen one minute or 30 secs in my music randomly stops and doesn't play, even when I remove it from my playlist, delete spotify, log out or reload the page

[Joan]

Hi there @ggcm,

Thanks for reaching out. 

To cover our bases, try clearing all the cache and cookies from your Chrome browser (at least the ones related to Spotify) and seeing if that resolves the issue. This will also prompt you to log out and then back in, which is also very helpful. 

In case the issue persists, please let us know the following so we can look into this further:

• Is this on all devices or only on Chromebook? If you haven't tested on other devices, please do so.
• When did this start happening?
• Does this happen with all content?
• Does this only happen on your school's network or anywhere?
• If you use a VPN, disable it (provided this isn't related to a school policy)
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

Let us know how it goes.