My spotify has been incredibly slow after switching accounts.

[DisgustingWeeb]

After getting a new spotify account with a duo plan, my spotify has been incredibly slow across all my devices. On my previous account I had never had this issue. Like when skipping a song it takes like 5 seconds before it actually skips it, same case with changing volume pausing changing settings basically everything. Sometimes however it is suddenly fine.

[Ivelina]

Hey @DisgustingWeeb,

Thanks for posting this thread!

It's worth mentioning that the time it takes Spotify to load different actions shouldn't necessarily be linked to the subscription that you have (however it may be an account-related issue), but we'll need some details in order to get a better understanding of the situation. 

If it's happening across your devices, could you check if you have a stable internet connection and even try with a different one if that's possible? If you're using a Wifi router you can restart it if you haven't already. Also, if it's possible we recommend logging into a friend's or a relative's account to see if there'll be any difference. 

Should the loading times remain slow, please send us the devices this is happening on, as well as their OS-versions and the Spotify-version you're using.

We'll be on the lookout 🙂

[DisgustingWeeb]

I've tried it on multiple internet connections which all have reliable internet. If tried using my moms account on the same devices but have not had this issue at all.

I've had this issue on 2 computers with the latest windows 11 and Spotify version 1.2.29.605.g66a43ceb and my iphone 12 with IOS 17.1.2 and spotify version 8.9.8,487.

[Joan]

Hi @DisgustingWeeb,

Thanks for reaching out. When changing to Duo, did you create a new account or use the one you already have. If you made a new one, what happened to the old one? A new subscription doesn't need a new account so try using the old one if possible and see if that works as expected.

Let us know how it goes.

[DisgustingWeeb]

I was using my moms account before and she is now the plan manager, and yes I created a new account

[Maria]

Thanks for the additional info @DisgustingWeeb!

In this case, would you mind creating a new Spotify account to see if it behaves in the same way as your current one? For example, you can sign up with another email address that you use on this page.

Should the new account work better for you, you can ask the plan manager to invite your new account to the plan. You can also move your playlists over following the steps here.

If the issue should persist, however, could you send us a video showing how things look from your end? Should the files be too large to attach here in the Community, you can send them to us as unlisted YouTube videos or via Google Drive. 

If possible, could you also log into your account on any of your mother's devices, just to check if you notice any difference?

Let us know how you get on!

[#7]

it is an issue on both my phone (android) and my laptop both on the app and web player. it doesn't matter if I am on Wi-Fi or data nothing on my phone will load past the first bit of the home screen. and when it does it takes over 5 minutes to play a song after I click on it. i have reinstaled and updated both devices.