Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
New layout of spotify web player is so bad, i literally can't find anything and it just looks ugly. Is there any possibility to still use the old version?
I agree 100%.
Absolutely awful...I have been able to get "used to" the "enhancements" in the past, but this is so bad I don't even think there are words that exist that properly describe how terrible it is now. Losing good features in the past were one thing, but probably the most important thing any music playing app should have by default, how do you take away the queue functionality?
I'm also not happy that last.fm cannot be linked anymore.
I used to sort by artist (having saved a few songs over multiple albums), but now when I go to "Artists" it says nothing is there. If I go to "Songs" they are all there but there is no observable way to organize by artist. Sometimes I'm just in the mood for a specific artist, not a whole album or specific song... I honestly think this has to be the dumbest change to anything in my 17+ years of using the internet. I can usually adjust to changes but this feels like it downgraded to last millenium.
wth man ... i couldnt even play the songs on this new layout. is this only a firefox issue? god dammmmn i need my songs ;'(((
they should bring last.fm back to the web design
I'm using firefox as well and there's just a black screen when I login on the web player. I refresh for a while and it might go to the music player. Then when I try to play music, nothing happens. Once it did start playing... on my phone very loudly while at work. I also have spotify on my tv at home. If it's randomly playing on devices that have the app, I wonder if it was playing there for no apparent reason without telling me?
If I do manage to play music on the web player, it then changes the playlist I was previoulsy playing on my phone and vice versa. I see no way to turn this "feature" off.
There's no way to easily like songs or see liked songs in a playlist. I can't see songs in an album. Searching doesn't seem to work any more. I very much want to revert to the old layout to get features back and to not have to hit refresh so much after logging in that I just give up and open up google play music.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…