No puedo reproducir mi música descargada

[#1]

Tengo Spotify premium familiar y no puedo reproducir ninguna canción descargada , llevo varios meses con este problema

[Alex]

Hi there,

Hope you don't mind me replying in English.

Sorry to hear that downloaded songs don't work on your device.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

Also, make sure that Battery optimization is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

Note that when you don't have internet connection available, you have to go into Settings and switch on Offline Mode in order to play downloaded playlists.

Cheers.