Premium active I’ve updated app put on offlinemode still won’t won’t work

[Ibrahimweah12345]

I have a premium account and it won’t play my downloaded music and offline mode is on, I’ve updated the app, I have restarted my phone, I have checked everything but it still will not play songs I have downloaded. This is unfair I don’t understand what’s wrong. Not happy.

[Jeremy]

Hi there @Ibrahimweah12345,

Thank you for taking the time to post here in the Community. This seems odd so let's take a closer look into this together 🙂

To start with, can you confirm that you followed the steps that are provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

We'll be on the lookout for your reply.

Take care!