Problem to share music on Instagram

[lele_knibel]

Plan

Premium​

Country

Brazil

Device

Moto z play

Operating System

Android 8.0 Oreo

Hi!

I've been trying for months to share music on stories of Instagram, but the Spotify app doesn't give this option. I updated both apps and the Android system, but still can't use the device the way I wanted to.

I'd like to know when this problem will be fixed? 

Last update from Spotify: 8.5.2.759

Last update from Instagram: 92.0.0.2.114

[Guido]

Hey @lele_knibel.

Thanks for getting in touch!

At Spotify, we’re often testing and launching improvements and new features. When we’re testing, you may see something on the app your friend doesn’t, or get a new feature for only a temporary period.

You could try to create a new account to see if this helps. If it does, you can get all your music over to your new account by visiting your old account and grabbing all the music from there.

Hope it helps! Let us know if you need further help with this.

Have a nice day.

[lele_knibel]

Hi.

As suggested, I created a new account but still can't share music on Instagram stories. And the new account is registred as free user, but I'm premium one. I don't know what else to do to fix the problem....
Thanks for the suggestion.

[Guido]

Hey @lele_knibel.

Thanks for getting back to us.

In that case it might be a good idea to return to your previous account. Perhaps you could try to reinstall the app using these instructions.

Hope this helps! Let us know if you have further questions.

Have a nice day.