Spotify Premium not working on Wifi - Andoroid or iOS etc...

[haller88]

We recently went to Spotify Premium and Spotify seems to launch but gets into the launch screen and then drops out. THis mostly occurs using mobile devices on our WiFi. Spotify works OK if we go strickly to cellular connectivity and drops out when we go the WiFi. We even had a probelm recently using the Spotify app on the PC where the Spotify seems to work and thgen over times completley out. We are having trouble on multiple phones (iOS and Android). I wonder if the next steps would be to drop Premium  and see if Spotify regular works. I have UPnP enabled on my router etc...

I am close to my wits end on this! 

[haller88]

Now it isn't working on my desktop -> Window 10 -> great Internet connection -> do I need to open some ports on my router????

[Alejandro_C]

Hey @haller88, welcome to the Community!

Can you let us know what devices/operating systems and Spotify versions you're currently using? Also, does resetting your WiFi network help at all?

Keep us posted.

[haller88]

I am using Windwos 10 for the Windows app. On iOS I am using 6.8.0.3786. Not sure about Android. Spotfiy works occasionally on either my LAN/IP or WiFi but right now does work on my iOS phone or my Windows. If I reset the router it will work for a while. Yesterday it worked after I rebooted the router. Two hours later it didn't work on WiFi or LAN. An hour later it worked again...

This is crazy - all other apps work on my phones with my IP/WiFi....

[user-removed]

Hey @haller88! Thanks for that info.

If it's possible, can you try using a different WiFi connection on your devices?

Let us know if this makes a difference.

[user-removed]

Hi @haller88! We hope that you're well.

Are you still having issues with your app? We'll close this thread in 48 hours if we don't receive a reply from you.

Keep us posted.