Stopped working on Ford SYNC3 audio system

[Denis88]

Plan

Premium

Country

Belarus

Device

iPhone 10,

Operating System

iOS 16.7.5

Spotify ver

8.9.19

My Question or Issue

Recently, Spotify stopped working on the SINC3 audio system ver.3.4, which is installed in my 6th gen Ford Mustang. I see the track name on the car display with no progress bar and music isn't playing.

At the same time, Soundcloud and incoming/outgoing calls work correctly.

Please fix it. Many thanks for considering my request.  

[Jpatrickhenry]

I am having the exact same problem

[IoanaPintilie]

In my car the track is playing but not showing on the display who, this is happening from 5 days and i think is the app cuz' the youtube and calls are working. Fix it pls.

[Maria]

Hey there folks,

Thanks for reaching out on the Community!
 

@Denis88 & @Jpatrickhenry - could you let us know how you listen to Spotify in the car? For example, are you using Bluetooth or are you connected via CarPlay. On another note, would you mind letting us know what troubleshooting you've tried so far? This'll help us avoid repeating steps.

It would also be great if you could include a photo or video showing how things look from your end, so that we can have a look as well.

@IoanaPintilie - it sounds like what you're experiencing might be related to this issue described in this thread. Feel free to have a look and leave a reply there, should it be similar to what you're experiencing.

We'll keep an eye out for your replies.