TCL Roku TV 50 Spotify App does not show artist photo full screen on background while playing song

[imran2160]

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/

Country

USA

Device

TCL Roku TV 50 inch

Operating System

TCL roku TV

My Question or Issue

TCL Roku TV 50 Spotify App does not show artist photo full screen on back ground while playing song. But initially, it was working fine; after a day of installation it stopped viewing the same. it should be like this: 

https://channelstore.roku.com/details/08532417380d48cf2244a1831ff94f26/spotify-music

[Elena]

Hi there @imran2160,

Thanks for the post and the details!

To investigate if it'll make any difference, would it be possible to check if the issue persists when using another Spotify account (possibly try with a friend's or a family member's account) on this TV? It'd be great if you could even try on another TV with your account to see if the issue is device-related. 

Keep us posted.

[imran2160]

It was the same when I tried with different account, but I will check on different TV with my account.

[shane03]

This same issue is happening to me. I tried on a different TV and it works fine so I know it’s not my account, but it is the Roku/Spotify app that is causing the issue. 

[imran2160]

Thank you for clearing the confusion. Hope the moderator will address accordingly. How long have you been facing this issue. In my case it was ok for 1 day only, then started facing problem. Then I tried all possible ways to figure out. Reinstalling several times, and even clearing caches and restoring factory settings. Its showing same, album art only. 

[shane03]

Same thing for mine. I installed the TV a couple weeks ago and it was fine for a couple days and then this issue started happening. 

[Joan]

Hi there folks,

Thanks for all the info provided. We'll happily pass your feedback onto the appropriate team. Be advised however that we cannot say for certain at the moment when or if this is going to get implemented.

Cheers!

[cooledits_com]

I updated Spotify and Roku on the latest version but the artist backdrop that usually appears when you play a song doesn’t show up. I can only see the album picture and a solid color.

[Yordan]

Hi there @cooledits_com,

Does this happen with specific artists/songs? Could you share them here so we can investigate further?

It's also worth checking if the artist backdrop would appear on the desktop app / Web Player.

Let us know how it goes. Cheers 🤘

[cooledits_com]

Hi,

This happens for all artists. I can see the artist backdrop on the app on my windows PC and on my Samsung smart tv.

[Yordan]

Thanks for confirming @cooledits_com. While we're unable to provide an ETA for a fix at this time, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is always here if something else comes up in the meantime.

Take care.

[#12]

This started back in December 2023 and still have not received and answer to why it has not been solved for roku. The pictures of the artist doesn't show along with the album art just the album art. Other the that spotify works fine, but it takes away the enjoyment of the app for roku.