Web Player Not Working At All

[noahrezentes]

Web Player has been out of commission for months now. None of the buttons work at all. My friend has the same problem.

[user-removed]

I have been having the same sort of problem for weeks now. Either nothing will load or I will get an error message telling me to reload just to get the same message. This is the second time in less than two weeks. Its ridiculous. 

[Dreadlord]

Greetings,

Can you confirm if you are running Spotify behind firewall?

Firewall can block the content of the webpage.

If you are not sure, you can follow this guide:

Open https://play.spotify.com

Run->CMD and execute the following command : 

netstat -a -n | find ":1935" && netstat -a -n | find ":443"

For security reasons, you can remove the first column of the output and paste everything else here.

[noahrezentes]

Does this command work for Mac?

[Dreadlord]

Sorry, I didn't noticed that you are running on MAC.
Replace find with grep, like that

netstat -a -n | grep ":1935"
netstat -a -n | grep ":443

[noahrezentes]

Sorry, I don't understand what to do. Could you guide me through step-by-step?

[Dreadlord]

1. Open https://play.spotify.com in your browser
2. Run Terminal
3. Execute the following command in the terminal :

netstat -a -n | grep ":1935" && netstat -a -n | grep ":443

  3. Copy the output and paste it here.

[noahrezentes]

It exceeds the character limit.

[Dreadlord]

Execute the follow commands one after the other.

netstat -a -n | grep ":1935" > 1935.txt
netstat -a -n | grep ":443 > 443.txt

This is going to create 2 separate files - 1935.txt and 443.txt. 

You can send the contents of the 2 files via PM.

Edit 1 : Conclusion : Nothing is running on port 1935.