Why does it keep saying"couldn't find playlist search for something else?"

[Cheese-puff]

Hi
every time I get onto Spotify and try clicking any playlist or my liked songs it says "Couldn't find playlist search for something else?" I don't know what to do I logged out of my account several times , wifi's good, and I restarted my computer. what should I do?

[GabrielDew1]

i have the same problem.

[Joan]

Hi there folks,

Thanks for reaching out, we'd be happy to investigate. Could you please provide us the following:

• Is this on all devices or only on your PC? Is it only in the Desktop app, on the web player or both?
• When did this start happening?
• Is this only on liked songs or does it happen with all playlists?
• Consider performing a clean reinstall if you haven't already.

With this information, we’d be happy to investigate.

Keep us posted.

[Cheese-puff]

Hi Joan!

For me this is only on my PC. This happens on both desktop and web player. this started happening on Tuesday Nov.12 . For me it's happening on all playlists (including Spotify playlist), liked episodes, liked songs, and albums. It also doesn't let me look at my own profile and others profile.

[Eni]

Hey @Cheese-puff, 

Thanks for getting back to us. 

Just to confirm, are you using any VPNs? If so, we suggest that you turn it off while using the app since it can affect its performance. 

If you're not using VPNs, could you give a different internet connection a go? If you've been using WIFI, you can try creating a hotspot on your phone and using mobile data. 

It's also worth try clearing your hosts file to see if that makes the difference. 

Keep us posted. 

[Cheese-puff]

Thank you Eni and Joan! 

it worked and I'm able to see my playlist and liked songs!

Thank you very much you guys!

[Eni]

Hey @Cheese-puff, 

Thanks for getting back to us and letting us know. 

If you need a hand with anything else, just give us a shout!

Cheers 🙂 

[#8]

I'm on a Chromebook and when I open Spotify it shows an error message does anybody know how to fix this?

[Menfu]

just like cheese-puff, my computer does the same thing. I have tried different internets, I know it's not a vpn, it recently just started. how do I fix this?

[PatriciaBoyle]

If you're seeing an error message on Spotify while using a Chromebook, try a few troubleshooting steps. First, restart your Chromebook and check for updates. Then, clear your browser's cache or reinstall the Spotify app. If the issue persists, try logging out and back into your Spotify account. Additionally, I recommend using 'Homeworkify Ai ' as a valuable tool for completing assignments.

[Eni]

Hey @Menfu, 

Thanks for getting in touch about this. 

We understand that it just started recently, but if you're using a VPN, we'd recommend turning it off since Spotify currently doesn't support VPNs and they can cause performance issues. 

That being said, just to confirm, have you tried clearing up your hosts file by following the steps I mentioned above? 

If so and the issue still persists, could you check if the same happens in the web player? If it doesn't happen in the web player, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble.

Keep us posted on how it goes. 

[Menfu]

eni, I checked again if its a vpn, its not. its the web player and the app on a Chromebook. how do I get this to work?

[Menfu]

thank you, I just had to uninstall and it worked. sorry, thanks eni

[Ivelina]

Thanks for getting back @Menfu and for sharing what worked for you! 

The Community's here if you need help with anything else 🙂