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You really can't fix offline problem?

You really can't fix offline problem?

How many People should write about offline problem to resolve this? No, I don't login via Facebook. I tried to relogin. I can play music for several minutes and then it appears "you are offline mode". It is interesting because sometimes I can't search because I'm offlline but I can press play and music is playing. I pay for this so I expected you resolve this problem but I see you don't care about your customers.
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2 Replies

Dear frapp_soul,

Here are somethings you can try to troubleshoot your problem.

1. Make sure Wifi is on and you have adleast 2 bars of Wifi.

2. In settings, make sure offline mode is off. You can find offline mode by going Settings > Playback > Offline mode.

3. Make sure your Wifi is al plugged in and ready.

If none of these suggestions work, contact a Spotify administrator.

Thank you,

Deathdestroyer.

I can tell you what is the problem. Perhaps there is no wifi signal for a moment and we have offline notice but Spotify remembers that there is no Internet connection even if the connection is back in a few seconds. We have the internet but we still are noticed about offline mode. Spotify doesn't check the connection again till the we log in again. Pressing play button again doesn't make that the connection avaibility is checking again. This is the problem.

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