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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Nickp2300
  • Visitor
  • 12369 Views
  • 82 replies
  • 9 likes
  • Other
  • 12369 Views
  • 82 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20528 Views
  • 9 replies
  • 2 likes
  • Other
  • 20528 Views
  • 9 replies
  • 2 likes

Squeezebox Touch - Track is not availabe in your region

Hello, A certain album (Blue Nile - Walk across the rooftops) plays fine via my Spotify PC app. It also used to play fine on my SB Touch, but now I get the error above. I've added the album to my playlist, so I know the correct track is on the SB Tou...

  • Newbie
  • Hello,   A certain album (Blue Nile - Walk across the rooftops) plays fine via my Spotify PC app. It also used to play fine on my SB Touch, but now I get the error above.   I've add...
  • VindLind
  • Casual Listener
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Help

Anyone know what to do? I got spotify through vodafone entertainment paying an extra amount on my tariff every month. Upgraded my phone and now I can't use it any ideas?

  • Newbie
  • Anyone know what to do? I got spotify through vodafone entertainment paying an extra amount on my tariff every month. Upgraded my phone and now I can't use it any ideas?
  • Peter__
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • WD
  • 276 Views
  • 1 replies
  • 0 likes

two Moira's confused

Hi, I am a singer and noticed my music is mixed up with another Moira on Spotify. My albums Coming Up Roses and Climbing Mountains in the Night and a remix by D.O.N.S that I performed on is listed under a Moira whose albums include Insomnie and Moira...

  • Newbie
  • Hi,   I am a singer and noticed my music is mixed up with another Moira on Spotify. My albums Coming Up Roses and Climbing Mountains in the Night  and a remix by D.O.N.S that I performe...
  • Peter__
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Nokia Lumia 520 data usage/playlists etc

All, I have a couple of problems with Spotify Premium that seem to be common on different phones. I load a playlist from my PC over wifi, set spotify to off-line after tracks have transferred to the phone, I am unable to play, getting the message, "c...

  • Roadie
  • All, I have a couple of problems with Spotify Premium that seem to be common on different phones. I load a playlist from my PC over wifi, set spotify to off-line after tracks have transferred to th...
  • CathalandMary
  • Roadie
  • 3070 Views
  • 4 replies
  • 0 likes
  • Other
    WP 8
  • 3070 Views
  • 4 replies
  • 0 likes

Spotify Connect "same wifi" ?

Hi, In the guide for about Spotify Connect, when you say "same wifi", you mean same network right ?

  • Regular
  • Hi,   In the guide for about Spotify Connect, when you say "same wifi", you mean same network right ?
  • Daniel
  • Community Legend
  • 1919 Views
  • 10 replies
  • 0 likes
  • Other
  • 1919 Views
  • 10 replies
  • 0 likes

Spotify Premium on Philips Fidelio only offers a very limited functionality ?

Hi, Signed up for Spotify Premium in order to use on my PHilips Fidelio systems (AW1000, AW5000). Using Spotify on PC or andriod, i get a whole bunch of features, eg. "Featured Playlists" categories suggestions, Highlights, News, etc. These features ...

  • Newbie
  • Hi, Signed up for Spotify Premium in order to use on my PHilips Fidelio systems (AW1000, AW5000). Using Spotify on PC or andriod, i get a whole bunch of features, eg. "Featured Playlists"  cat...
  • Peter__
  • Community Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • Philips
  • 592 Views
  • 1 replies
  • 0 likes

320k stream on Roku?

Is the Roku app supposed to play at 320k if you have the premium service? I don't see any quality options, and it certainly doesn't sound like it. The music sounds compressed, cymbals sound like crap, etc. I'm using a Roku 2 XD, FWIW. When I switch o...

  • Newbie
  • Is the Roku app supposed to play at 320k if you have the premium service? I don't see any quality options, and it certainly doesn't sound like it. The music sounds compressed, cymbals sound like crap...
  • Joe
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • Other
  • 451 Views
  • 1 replies
  • 0 likes

Solved!! LG smart tv - not showing full playlists?

Hello, I've recently bought a LG smart TV. After logging into spotify on it, I discovered only hlaf my playlists are available. Does anybody else have this problem?

  • Casual Listener
  • Hello,   I've recently bought a LG smart TV.   After logging into spotify on it, I discovered only hlaf my playlists are available.   Does anybody else have this problem? ...
  • Joe
  • Community Legend
  • 2356 Views
  • 6 replies
  • 0 likes
  • 2356 Views
  • 6 replies
  • 0 likes

Free Spotify account on WIndows phone

I am trying to get the free SPotify option on my phone but it is requiring that I get the Premium account again. Is the free Spotify only for Android phones? If it is you need to fix that cause it sucks that I can't use my spotify on the phone at wor...

  • Casual Listener
  • I am trying to get the free SPotify option on my phone but it is requiring that I get the Premium account again.  Is the free Spotify only for Android phones?  If it is you need to fix that...
  • Ivesita
  • Casual Listener
  • 399 Views
  • 2 replies
  • 1 likes
  • 399 Views
  • 2 replies
  • 1 likes

Playlists gone

Hello
A couple of days back I logged in to play some tunes only to find out that all of my playlists were gone.
How can I get them back?

  • Newbie
  • Hello<br>A couple of days back I logged in to play some tunes only to find out that all of my playlists were gone.<br>How can I get them back?
  • Joe
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Other
  • 199 Views
  • 1 replies
  • 0 likes

Music quality for premium users

I am paying Spotify for the sound quality but can not find any 320 kbit/s track/album ? Most of them are with the low quality . Anyone can suggest one?

  • Newbie
  • I am paying Spotify for the sound quality but can not find any 320 kbit/s track/album ? Most of them are with the low quality . Anyone can suggest one?
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Other
  • 257 Views
  • 1 replies
  • 0 likes

Songs broken in Playlists

I have problems with some of Raubtiers songs on my playlists. Sometimes they just seem to break, the song starts, and restarts twice after 1-2 seconds and after that it just skipps the song. when I re-add the same song to the playlist it works fine a...

  • Newbie
  • I have problems with some of Raubtiers songs on my playlists. Sometimes they just seem to break, the song starts, and restarts twice after 1-2 seconds and after that it just skipps the song.  ...
  • 165 Views
  • 0 replies
  • 0 likes
  • Other
  • 165 Views
  • 0 replies
  • 0 likes

Spotify, LG 55LA860W and the troublesome playlists

I just got a new TV and I have the spotify app on it already! The tv is completly up to date and everything is fine. The music plays if I just hit an artist and it all looks OK! Untill I try to get the playlists, then the whole app stops and I'm thro...

  • Casual Listener
  • I just got a new TV and I have the spotify app on it already! The tv is completly up to date and everything is fine. The music plays if I just hit an artist and it all looks OK! Untill I try to get t...
  • Joe
  • Community Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Sonos Speaker

I have just bought a sonos speaker to listen to Spotify. Sonia is saying I am not a premium member which I am. Please how do I resolve this.

Thanks.

  • Newbie
  • I have just bought a sonos speaker to listen to Spotify. Sonia is saying I am not a premium member which I am. Please how do I resolve this.<br><br>Thanks.
  • Joe
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Windows
  • 336 Views
  • 1 replies
  • 0 likes

Says I won the Wendy's premium but never gave me a code?

I played the "Wendy's spotify premium for a month" but I never got the code, so I entered my name and email again and it says "Congrats, looks like you've already won! Redeem your code!" but...it never gave me a code? How do I fix this, and why won't...

  • Newbie
  • I played the "Wendy's spotify premium for a month" but I never got the code, so I entered my name and email again and it says "Congrats, looks like you've already won! Redeem your code!" but...it nev...
  • CiaraReckless
  • Newbie
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

Solved!! [BB] Spotify app crashing on Blackberry Bold 9900

Can somebody look into the issue, the Spotify app on Blackberry Bold 9900 is crashing. This is what I've got from the logs : Name: IllegalStateExceptionGUID: 9c3cd62e3320b498Time: Mar 06, 2012 17:34:45Initialize method wasn't called yet!SpotifyCore-1...

  • Casual Listener
  • Can somebody look into the issue, the Spotify app on Blackberry Bold 9900 is crashing. This is what I've got from the logs :   Name: IllegalStateException GUID: 9c3cd62e3320b498 Time: Mar ...
  • astriddxx_
  • Newbie
  • 4401 Views
  • 7 replies
  • 0 likes
  • 4401 Views
  • 7 replies
  • 0 likes

Solved!! The content of one off my playlist is gone.

Hi. I logged on to my spotify account as usual today after work, but to my surprise everything in my Main playlist was gone. All my other playlist ( Not so frequently used still have all their content ). Can you tell me what happened to my "Reggae Li...

  • Regular
  • Hi. I logged on to my spotify account as usual today after work, but to my surprise everything in my Main playlist was gone.  All my other playlist ( Not so frequently used still have all th...
  • Joe
  • Community Legend
  • 977 Views
  • 10 replies
  • 0 likes
  • Other
    WP 8
  • 977 Views
  • 10 replies
  • 0 likes

Trying to play Killing Joke but getting Bananarama...dear god help me.

I am trying to listen to the Killing Joke album Rapture but am getting Bananarama and some other random nonsense.... 1. Is there a fix 2. why doesn't spotify have a report problem selection in right click 3. Bananarama are destroting my brain cells, ...

  • Regular
  • I am trying to listen to the Killing Joke album Rapture but am getting Bananarama and some other random nonsense.... 1. Is there a fix 2. why doesn't spotify have a report problem selection in ri...
  • Joe
  • Community Legend
  • 406 Views
  • 3 replies
  • 0 likes
  • Other
  • 406 Views
  • 3 replies
  • 0 likes

Solved!! Issues connecting to Facebook, cannot find friends, cannot follow other users

Hi everyone Since signing up for Spotify a week or so ago I've been having issues with almost all of social features. When I try to connect to Facebook through the desktop app, it opens the popup window, I login to my account and assign the permissio...

No Friends Still no friends
  • Visitor
  • Hi everyone   Since signing up for Spotify a week or so ago I've been having issues with almost all of social features. When I try to connect to Facebook through the desktop app, it opens th...
  • sksimpson11
  • Casual Listener
  • 1096 Views
  • 3 replies
  • 0 likes
  • Other
  • 1096 Views
  • 3 replies
  • 0 likes

Follow List Will Not load

I have about 30 artists I follow, and when I try to load my followed artists it doesn't load. This has been happening for 2 weeks. It's just pending.

Any help would be greatly appreciated. Thanks

  • Newbie
  • I have about 30 artists I follow, and when I try to load my followed artists it doesn't load. This has been happening for 2 weeks. It's just pending.<br><br>Any help would be greatly appr...
  • Joe
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Other
  • 363 Views
  • 1 replies
  • 0 likes