Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • iniya_k25
  • Visitor
  • 16232 Views
  • 102 replies
  • 10 likes
  • Other
  • 16232 Views
  • 102 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21087 Views
  • 9 replies
  • 2 likes
  • Other
  • 21087 Views
  • 9 replies
  • 2 likes

Spotify Follow button question

Hi, sorry that my question doesn't touch this topic, but I really need your help, guys. I work in wix.com and we have feature for our users to add Spotify Follow buttons to their sites. And if somebody from our users will come in country where spotif...

  • Casual Listener
  • Hi, sorry that my question doesn't touch this topic, but I really need your help, guys. I work in wix.com and we have feature for our users to add Spotify Follow buttons to their sites. And if somebo...
  • L3L1K
  • Casual Listener
  • 689 Views
  • 4 replies
  • 0 likes
  • 689 Views
  • 4 replies
  • 0 likes

Itunes and Spotify Duplication

Hi All, I am so sorry if this has already been asked but I could not find the answer anywhere. Basically I have limited space on my Mac and as I'm a Spotify premium user I mostly just use Spotify. So I would like to ask is there a automated way I can...

  • Newbie
  • Hi All,   I am so sorry if this has already been asked but I could not find the answer anywhere.   Basically I have limited space on my Mac and as I'm a Spotify premium user I mostl...
  • Joe
  • Community Legend
  • 305 Views
  • 2 replies
  • 0 likes
  • Other
  • 305 Views
  • 2 replies
  • 0 likes

[WP8] distortion on offline tracks

I have htc 8s and experiencing very noticeable distortion when playing downloaded tracks, particularly when phone is locked and towards the end of an album (but sometimes throughout). Sounds like static or kind of ticking. Can this be resolved?

  • Casual Listener
  • I have htc 8s and experiencing very noticeable distortion when playing downloaded tracks, particularly when phone is locked and towards the end of an album (but sometimes throughout). Sounds like sta...
  • bobbynewmarkiii
  • Casual Listener
  • 637 Views
  • 6 replies
  • 0 likes
  • 637 Views
  • 6 replies
  • 0 likes

[WP8] Music won't play

I'm hitting some bug where I just can't play music. At all.I click on a song and it will never begin playing. The progress indicator at the top is moving like it wants to start loading, but never begins. I do have a network connection, as I can still...

  • Casual Listener
  • I'm hitting some bug where I just can't play music. At all. I click on a song and it will never begin playing. The progress indicator at the top is moving like it wants to start loading, but never b...
  • podster
  • Newbie
  • 6352 Views
  • 26 replies
  • 8 likes
  • 6352 Views
  • 26 replies
  • 8 likes

Embedded playlist not playing sound

I've embedded a playlist from Spotify to my Blog (www.TheHagBlog.com) but the sound is not playing even though the songs are. Solutions? They play perfectly in Spotify and I can hear all other music applications, just not the embedded playlists. Than...

  • Casual Listener
  • I've embedded a playlist from Spotify to my Blog (www.TheHagBlog.com) but the sound is not playing even though the songs are. Solutions? They play perfectly in Spotify and I can hear all other music ...
  • Christoffer
  • Community Legend
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Squeezebox Touch - Track is not availabe in your region

Hello, A certain album (Blue Nile - Walk across the rooftops) plays fine via my Spotify PC app. It also used to play fine on my SB Touch, but now I get the error above. I've added the album to my playlist, so I know the correct track is on the SB Tou...

  • Newbie
  • Hello,   A certain album (Blue Nile - Walk across the rooftops) plays fine via my Spotify PC app. It also used to play fine on my SB Touch, but now I get the error above.   I've add...
  • VindLind
  • Casual Listener
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Help

Anyone know what to do? I got spotify through vodafone entertainment paying an extra amount on my tariff every month. Upgraded my phone and now I can't use it any ideas?

  • Newbie
  • Anyone know what to do? I got spotify through vodafone entertainment paying an extra amount on my tariff every month. Upgraded my phone and now I can't use it any ideas?
  • Peter__
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • WD
  • 297 Views
  • 1 replies
  • 0 likes

two Moira's confused

Hi, I am a singer and noticed my music is mixed up with another Moira on Spotify. My albums Coming Up Roses and Climbing Mountains in the Night and a remix by D.O.N.S that I performed on is listed under a Moira whose albums include Insomnie and Moira...

  • Newbie
  • Hi,   I am a singer and noticed my music is mixed up with another Moira on Spotify. My albums Coming Up Roses and Climbing Mountains in the Night  and a remix by D.O.N.S that I performe...
  • Peter__
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Nokia Lumia 520 data usage/playlists etc

All, I have a couple of problems with Spotify Premium that seem to be common on different phones. I load a playlist from my PC over wifi, set spotify to off-line after tracks have transferred to the phone, I am unable to play, getting the message, "c...

  • Roadie
  • All, I have a couple of problems with Spotify Premium that seem to be common on different phones. I load a playlist from my PC over wifi, set spotify to off-line after tracks have transferred to th...
  • CathalandMary
  • Roadie
  • 3121 Views
  • 4 replies
  • 0 likes
  • Other
    WP 8
  • 3121 Views
  • 4 replies
  • 0 likes

Spotify Connect "same wifi" ?

Hi, In the guide for about Spotify Connect, when you say "same wifi", you mean same network right ?

  • Regular
  • Hi,   In the guide for about Spotify Connect, when you say "same wifi", you mean same network right ?
  • Daniel
  • Community Legend
  • 1963 Views
  • 10 replies
  • 0 likes
  • Other
  • 1963 Views
  • 10 replies
  • 0 likes

Spotify Premium on Philips Fidelio only offers a very limited functionality ?

Hi, Signed up for Spotify Premium in order to use on my PHilips Fidelio systems (AW1000, AW5000). Using Spotify on PC or andriod, i get a whole bunch of features, eg. "Featured Playlists" categories suggestions, Highlights, News, etc. These features ...

  • Newbie
  • Hi, Signed up for Spotify Premium in order to use on my PHilips Fidelio systems (AW1000, AW5000). Using Spotify on PC or andriod, i get a whole bunch of features, eg. "Featured Playlists"  cat...
  • Peter__
  • Community Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • Philips
  • 606 Views
  • 1 replies
  • 0 likes

320k stream on Roku?

Is the Roku app supposed to play at 320k if you have the premium service? I don't see any quality options, and it certainly doesn't sound like it. The music sounds compressed, cymbals sound like crap, etc. I'm using a Roku 2 XD, FWIW. When I switch o...

  • Newbie
  • Is the Roku app supposed to play at 320k if you have the premium service? I don't see any quality options, and it certainly doesn't sound like it. The music sounds compressed, cymbals sound like crap...
  • Joe
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • Other
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! LG smart tv - not showing full playlists?

Hello, I've recently bought a LG smart TV. After logging into spotify on it, I discovered only hlaf my playlists are available. Does anybody else have this problem?

  • Casual Listener
  • Hello,   I've recently bought a LG smart TV.   After logging into spotify on it, I discovered only hlaf my playlists are available.   Does anybody else have this problem? ...
  • Joe
  • Community Legend
  • 2372 Views
  • 6 replies
  • 0 likes
  • 2372 Views
  • 6 replies
  • 0 likes

Free Spotify account on WIndows phone

I am trying to get the free SPotify option on my phone but it is requiring that I get the Premium account again. Is the free Spotify only for Android phones? If it is you need to fix that cause it sucks that I can't use my spotify on the phone at wor...

  • Casual Listener
  • I am trying to get the free SPotify option on my phone but it is requiring that I get the Premium account again.  Is the free Spotify only for Android phones?  If it is you need to fix that...
  • Ivesita
  • Casual Listener
  • 406 Views
  • 2 replies
  • 1 likes
  • 406 Views
  • 2 replies
  • 1 likes

Playlists gone

Hello
A couple of days back I logged in to play some tunes only to find out that all of my playlists were gone.
How can I get them back?

  • Newbie
  • Hello<br>A couple of days back I logged in to play some tunes only to find out that all of my playlists were gone.<br>How can I get them back?
  • Joe
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Other
  • 207 Views
  • 1 replies
  • 0 likes

Music quality for premium users

I am paying Spotify for the sound quality but can not find any 320 kbit/s track/album ? Most of them are with the low quality . Anyone can suggest one?

  • Newbie
  • I am paying Spotify for the sound quality but can not find any 320 kbit/s track/album ? Most of them are with the low quality . Anyone can suggest one?
  • Joe
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Other
  • 270 Views
  • 1 replies
  • 0 likes

Songs broken in Playlists

I have problems with some of Raubtiers songs on my playlists. Sometimes they just seem to break, the song starts, and restarts twice after 1-2 seconds and after that it just skipps the song. when I re-add the same song to the playlist it works fine a...

  • Newbie
  • I have problems with some of Raubtiers songs on my playlists. Sometimes they just seem to break, the song starts, and restarts twice after 1-2 seconds and after that it just skipps the song.  ...
  • 175 Views
  • 0 replies
  • 0 likes
  • Other
  • 175 Views
  • 0 replies
  • 0 likes

Spotify, LG 55LA860W and the troublesome playlists

I just got a new TV and I have the spotify app on it already! The tv is completly up to date and everything is fine. The music plays if I just hit an artist and it all looks OK! Untill I try to get the playlists, then the whole app stops and I'm thro...

  • Casual Listener
  • I just got a new TV and I have the spotify app on it already! The tv is completly up to date and everything is fine. The music plays if I just hit an artist and it all looks OK! Untill I try to get t...
  • Joe
  • Community Legend
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Sonos Speaker

I have just bought a sonos speaker to listen to Spotify. Sonia is saying I am not a premium member which I am. Please how do I resolve this.

Thanks.

  • Newbie
  • I have just bought a sonos speaker to listen to Spotify. Sonia is saying I am not a premium member which I am. Please how do I resolve this.<br><br>Thanks.
  • Joe
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Windows
  • 346 Views
  • 1 replies
  • 0 likes

Says I won the Wendy's premium but never gave me a code?

I played the "Wendy's spotify premium for a month" but I never got the code, so I entered my name and email again and it says "Congrats, looks like you've already won! Redeem your code!" but...it never gave me a code? How do I fix this, and why won't...

  • Newbie
  • I played the "Wendy's spotify premium for a month" but I never got the code, so I entered my name and email again and it says "Congrats, looks like you've already won! Redeem your code!" but...it nev...
  • CiaraReckless
  • Newbie
  • 597 Views
  • 2 replies
  • 0 likes
  • 597 Views
  • 2 replies
  • 0 likes