Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11898 Views
  • 80 replies
  • 9 likes
  • Other
  • 11898 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20455 Views
  • 9 replies
  • 2 likes
  • Other
  • 20455 Views
  • 9 replies
  • 2 likes

Empty folders on Marantz SR6007

I have connected to Spotify with a Marantz SR6007 receiver and am noticing a HUGE number of empty folders. It is to the point of being unuseable for certain searches. Steps to reproduce: Search>Gould Search Artist Select Glenn Gould Results show 490 ...

  • Casual Listener
  • I have connected to Spotify with a Marantz SR6007 receiver and am noticing a HUGE number of empty folders.  It is to the point of being unuseable for certain searches.  Steps to reproduce: ...
  • 448 Views
  • 0 replies
  • 1 likes
  • Marantz
  • 448 Views
  • 0 replies
  • 1 likes

Spotify causing Logitech Squeezbox to crash.

Ever since I've had Spotify Premium, I have had a problem that has made my Squeezebox Touch crash, and then reboot itself afterwards.I recently was informed that Spotify was the cause, so, does anyone know how I can stop it happening without leaving ...

  • Newbie
  • Ever since I've had Spotify Premium, I have had a problem that has made my Squeezebox Touch crash, and then reboot itself afterwards. I recently was informed that Spotify was the cause, so, does a...
  • Joe
  • Community Legend
  • 748 Views
  • 2 replies
  • 0 likes
  • 748 Views
  • 2 replies
  • 0 likes

Solved!! Wipe play lists from library

My grand daughter got on my computer and made a playlist in her name with a plethora of songs. I have deleted her playlist, but the songs still show up in my library, How do I delete them from my library? Can I delete them as a group or must I delete...

  • Regular
  • My grand daughter got on my computer and made  a playlist in her name with a plethora of songs.  I have deleted her playlist, but the songs  still show up in my library,  How do I...
  • Peter__
  • Community Legend
  • 716 Views
  • 4 replies
  • 0 likes
  • 716 Views
  • 4 replies
  • 0 likes

SD Card?

Hi. Ive just signed up for premium to discover that I need an SD card so i cant use it on my phone which is why i signed up! Is this essential to have a card? Can i get round it? I have a bb9900 atm but will probably change to an iphone or maybe bbz1...

  • Casual Listener
  • Hi. Ive just signed up for premium to discover that I need an SD card so i cant use it on my phone which is why i signed up! Is this essential to have a card? Can i get round it?  I have a b...
  • Joe
  • Community Legend
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Sync Songs with WP8

How do I sync local songs to my WP8 with Spotify? I found some guides on how to do this with iPhones or Androids, but not WP.

  • Casual Listener
  • How do I sync local songs to my WP8 with Spotify? I found some guides on how to do this with iPhones or Androids, but not WP.
  • nk-
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Roku issues

Since my roku boxes updated to the new UI last week (roku 2, roku LT) I have noticed a crackling sound when playing music. This is the same issue across my 2 roku 2 boxes and my roku lt box. My roku 3 does not have this issue. Anyone else experiencin...

  • Regular
  • Since my roku boxes updated to the new UI last week (roku 2, roku LT) I have noticed a crackling sound when playing music.  This is the same issue across my 2 roku 2 boxes and my roku lt box. &n...
  • ohio2292
  • Newbie
  • 885 Views
  • 3 replies
  • 3 likes
  • Other
  • 885 Views
  • 3 replies
  • 3 likes

Solved!! When I push play on my spotify the songs doesn't starts

So when I push play the song doesn't start, the clock in the left corner (who counts the minutes of the song) don't start either. The problem is on my computer with windows 8. It works just fine on my phone, Samsung Galaxy III. I've already contacted...

  • Casual Listener
  • So when I push play the song doesn't start, the clock in the left corner (who counts the minutes of the song) don't start either. The problem is on my computer  with windows 8. It works jus...
  • Pascal0902
  • Music Fan
  • 1444 Views
  • 15 replies
  • 0 likes
  • 1444 Views
  • 15 replies
  • 0 likes

Pink floyd not on sonos spotify

Recently spotify managed to get all the pink floyd back catalogue available. I can see all tracks on my spotify app but not on my sonos spotify app.

How long does it take to update? I didn't realise that via sonos we didn't get the full spotify catal...

  • Casual Listener
  • Recently spotify managed to get all the pink floyd back catalogue available. I can see all tracks on my spotify app but not on my sonos spotify app. <br><br>How long does it take to updat...
  • danc27
  • Roadie
  • 913 Views
  • 8 replies
  • 0 likes
  • 913 Views
  • 8 replies
  • 0 likes

Android, non-mobile unit, Cant use Unlimited Spotify!

I just purchased a stationery Android unit, Rikomagic MK802IV pluged in to my TV to make it a Smart-TV.
I am not allowed to play music with my Unlimited Spotify. How can I change this because this is not fair?

Android is just not for mobile phones and...

  • Casual Listener
  • I just purchased a stationery Android unit, Rikomagic MK802IV pluged in to my TV to make it a Smart-TV. <br>I am not allowed to play music with my Unlimited Spotify. How can I change this becau...
  • Kukarsle
  • Newbie
  • 633 Views
  • 4 replies
  • 1 likes
  • Other
  • 633 Views
  • 4 replies
  • 1 likes

Blackberry no offline mode and disappearing playlist

Hi, I have been using spotify on my Bold 9900 for months now, but recently I've been having alot of problems. Firstly when i select offline mode, it will not go into offline mode. Then if I quit and try and open up Spotify later it says it cannot log...

  • Newbie
  • Hi,   I have been using spotify on my Bold 9900 for months now, but recently I've been having alot of problems.   Firstly when i select offline mode, it will not go into offline mod...
  • Peter__
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • Other
  • 400 Views
  • 1 replies
  • 0 likes

Playlist upside down.

I had this problem for a long time now.
Oldest songs comes up first.
I wont saved the change to newest first when I exit the program. Same on iPhone.

Please advice! Its very annoying :/

  • Casual Listener
  • I had this problem for a long time now.<br>Oldest songs comes up first.<br>I wont saved the change to newest first when I exit the program. Same on iPhone.<br><br>Please advic...
  • Ghostrider79
  • Casual Listener
  • 1590 Views
  • 2 replies
  • 0 likes
  • Other
  • 1590 Views
  • 2 replies
  • 0 likes

Sonos missing spotify playlists

When I open spotify on sonos only about a third of my playlists appear. Any ideas why...and what can I do to correct this

  • Newbie
  • When I open spotify on sonos only about a third of my playlists appear. Any ideas why...and what can I do to correct this
  • Lord-of-Music
  • Newbie
  • 5107 Views
  • 10 replies
  • 0 likes
  • 5107 Views
  • 10 replies
  • 0 likes

Solved!! Logging into Sonos

I ordered a password for Spotify to be able to use Sonos.I got the message that the link for the the password has been sent to my email (a week ago).In fact I haven´t got an email.I tried several times, but I didn`t get an answer.I sent a message to ...

  • Casual Listener
  • I ordered a password for Spotify to be able to use Sonos. I got the message that the link for the the password has been sent to my email (a week ago). In fact I haven´t got an email. I tried ...
  • ewko
  • Casual Listener
  • 9770 Views
  • 51 replies
  • 0 likes
  • 9770 Views
  • 51 replies
  • 0 likes

Solved!! Does the WP8 app allow you to queue songs?

I'm considering signing up for Spotify Premium so I can use the WP8 app, but I really need the "add to queue" functionality, does it have it? It's one of the most important features to me - I want to be able to listen to music, find something I want ...

  • Casual Listener
  • I'm considering signing up for Spotify Premium so I can use the WP8 app, but I really need the "add to queue" functionality, does it have it?  It's one of the most important features to me - I w...
  • town
  • Casual Listener
  • 594 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 594 Views
  • 2 replies
  • 0 likes

Spotify on wtv

When using the Spotify app on WDTV my playlists automatically shuffle. I want them to play in order. I can find no way to turn this off. When I select options on my controller there is no play mode option as suggested in other forums. How do i get my...

  • Newbie
  • When using the Spotify app on WDTV my playlists automatically shuffle. I want them to play in order. I can find no way to turn this off. When I select options on my controller there is no play mode ...
  • 278 Views
  • 0 replies
  • 0 likes
  • WD
  • 278 Views
  • 0 replies
  • 0 likes

Tracks starred in Roku app do not sync with desktop app

Simply that. I can star a track while it's playing on my roku, but it will never show up on my starred list on the desktop or android versions of Spotify. This just started happening in the past few weeks. Worked fine at first.

  • Regular
  • Simply that. I can star a track while it's playing on my roku, but it will never show up on my starred list on the desktop or android versions of Spotify. This just started happening in the past few ...
  • Joe
  • Community Legend
  • 1243 Views
  • 11 replies
  • 2 likes
  • Other
  • 1243 Views
  • 11 replies
  • 2 likes

[WP 7.5] Windows Phone App does not play any song

The problem: Yesterday I downloaded the Spotify App (ver 0.6.4.0). I can login to my account (which is a Premium account) without any problems. I can see all my playlists, all songs in it, all my friends, playlists of my friends, can search for other...

  • Casual Listener
  • The problem: Yesterday I downloaded the Spotify App (ver 0.6.4.0). I can login to my account (which is a Premium account) without any problems. I can see all my playlists, all songs in it, al...
  • 1117804391
  • Newbie
  • 4100 Views
  • 15 replies
  • 0 likes
  • 4100 Views
  • 15 replies
  • 0 likes

[WP8] Nokia Lumia 810 Issues

I have the following issues with the app in no particular order of importance:When in the now playing menu sometimes when you skip to the next song the cover art and song name will not match the song that is playing. Similarly in the menu is displaye...

  • Newbie
  • I have the following issues with the app in no particular order of importance: When in the now playing menu sometimes when you skip to the next song the cover art and song name will not match the s...
  • TheMitch
  • Newbie
  • 1293 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 1293 Views
  • 1 replies
  • 0 likes

Solved!! [WP8] Is someone maintaining the app now?

So, I had a Windows Phone a while back and while I really liked the OS and phone in general there was one great dealbreaker in 7.5: The Spotify App. Back then it was blatantly obvious that Spotify didn't care about the platform and it would seem that...

  • Regular
  • So, I had a Windows Phone a while back and while I really liked the OS and phone in general there was one great dealbreaker in 7.5: The Spotify App.   Back then it was blatantly obvious that S...
  • doctorevii2001
  • Music Fan
  • 1109 Views
  • 7 replies
  • 0 likes
  • WP 8
  • 1109 Views
  • 7 replies
  • 0 likes

Spotify Play list eating entire phone memory Windows 8 Phone...

Hey folks, can someone tell me what the deal is with the windows spotify phone app? I was really pleased with it on android, had an HTC desire, which could hold my entire play list. But after picking up an HTC 8S I've had to majorly cut down...I just...

  • Casual Listener
  • Hey folks, can someone tell me what the deal is with the windows spotify phone app? I was really pleased with it on android, had an HTC desire, which could hold my entire play list. But after picking...
  • MilesWarburton
  • Casual Listener
  • 800 Views
  • 4 replies
  • 0 likes
  • WP 8
  • 800 Views
  • 4 replies
  • 0 likes