Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11862 Views
  • 80 replies
  • 9 likes
  • Other
  • 11862 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20441 Views
  • 9 replies
  • 2 likes
  • Other
  • 20441 Views
  • 9 replies
  • 2 likes

How to get Spotify to play through Sony stereo

Hi, I have spotify premium, but I can't figure out how to get it playing from my PC through my Sony stereo system which is DNLA enabled. It is a Sony CMT-MX700Ni. Can you only play spotify through its partner products?

  • Newbie
  • Hi,   I have spotify premium, but I can't figure out how to get it playing from my PC through my Sony stereo system which is DNLA enabled. It is a Sony CMT-MX700Ni. Can you only play spotify...
  • Joe
  • Community Legend
  • 2888 Views
  • 1 replies
  • 0 likes
  • Other
  • 2888 Views
  • 1 replies
  • 0 likes

[WP 7.5] Nokia Lumia 800 Offline Synch

Hi All, When syncing my playlist to my phone for offline use, it downloads some playlist fine and others just don't want to play ball. Some songs in playlist do not download, and I have to delete them just so that others can carry on downloading. I a...

  • Visitor
  • Hi All,   When syncing my playlist to my phone for offline use, it downloads some playlist fine and others just don't want to play ball.   Some songs in playlist do not download, an...
  • bikebuddy
  • Newbie
  • 4403 Views
  • 5 replies
  • 0 likes
  • 4403 Views
  • 5 replies
  • 0 likes

Spotify for Roku: adding a song to a Playlist just spins, never completes

If I'm listening to a song on Spotify for Roku, and I click the "+ Playlist" button, I just get a pop-up "Add track to playlist" that just spins. I've kept it up for the duration of a song many times and it has never once added a song to a playlist. ...

  • Regular
  • If I'm listening to a song on Spotify for Roku, and I click the "+ Playlist" button, I just get a pop-up  "Add track to playlist" that just spins. I've kept it up for the duration of a song many...
  • Peter__
  • Community Legend
  • 663 Views
  • 1 replies
  • 1 likes
  • 663 Views
  • 1 replies
  • 1 likes

playlists disappears

Hi, I have a premium account that I run on my win phone 8 and my win 8 laptop, I also have the account setup on my logitech radio. My problem is that when I create a new playlist it dissappares after a while (1-2 days). It doesn't matter where I crea...

  • Newbie
  • Hi, I have a premium account that I run on my win phone 8 and my win 8 laptop, I also have the account setup on my logitech radio. My problem is that when I create a new playlist it dissappares aft...
  • Peter__
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 434 Views
  • 1 replies
  • 0 likes

[WP 7.8] Offline sync doesn't work with wp7.8

Topic tells it all. With streaming i can only play one song and then i have to change it manually cause it just doesn't change it. Gona cancel premium cause phuck this shait. Htc titan 7.8

  • Casual Listener
  • Topic tells it all. With streaming i can only play one song and then i have to change it manually cause it just doesn't change it.       Gona cancel premium cause phuck this sh...
  • BuskerSyd
  • Casual Listener
  • 2058 Views
  • 9 replies
  • 0 likes
  • 2058 Views
  • 9 replies
  • 0 likes

Solved!! [Samsung Smart TV] Playlist not 100% equal

Hello, I am using Spotify on my desktop PC, aswell on my Android Smarthphone and my Samsung Smart TV (in The Netherlands). However, I experience some strange behaviour in the Samsung Smart TV app. I manage my playlist through the Spotify app on my de...

  • Music Fan
  • Hello,   I am using Spotify on my desktop PC, aswell on my Android Smarthphone and my Samsung Smart TV (in The Netherlands). However, I experience some strange behaviour in the Samsung Smart T...
  • Peter__
  • Community Legend
  • 3991 Views
  • 12 replies
  • 0 likes
  • Samsung
  • 3991 Views
  • 12 replies
  • 0 likes

[WP 7.5] WP 7.5.. bluetooth.. crash.. hangs.. no sound

After reading several posts here on the forum i dont know if i should cry or laught. Just to sign up on the user-bug-irritatedcustomer-list, here is what i´m struggling with: Btw: Premium user... Nokia Lumia 800 • It takes long time to start the app ...

  • Roadie
  • After reading several posts here on the forum i dont know if i should cry or laught.   Just to sign up on the user-bug-irritatedcustomer-list, here is what i´m struggling with:   Bt...
  • user-removed
  • Not applicable
  • 3881 Views
  • 26 replies
  • 10 likes
  • 3881 Views
  • 26 replies
  • 10 likes

BlackBerry z10

Lo scrivo in italiano............. quando pensate di far uscire l'aplicazione per il Blackberry Z10. Grazie

  • Casual Listener
  • Lo scrivo in italiano............. quando pensate di far uscire l'aplicazione per il Blackberry Z10.   Grazie
  • SteveDeep
  • Casual Listener
  • 761 Views
  • 3 replies
  • 0 likes
  • BB10
  • 761 Views
  • 3 replies
  • 0 likes

shuffle option in onkyo app

Getting very close to canceling my Spotify act because of one very simple missing feature. I have been a Spotify premium member for several months now and I have been extremely pleased with the ease at which Spotify allows me to access music and crea...

  • Newbie
  • Getting very close to canceling my Spotify act because of one very simple missing feature.  I have been a Spotify premium member for several months now and I have been extremely pleased with the...
  • Lipziger
  • Casual Listener
  • 1209 Views
  • 1 replies
  • 7 likes
  • 1209 Views
  • 1 replies
  • 7 likes

[BB] Radio features

Is there a roadmap for spotify client on blackberry ? The hard work is already done. Hope new features will come soon.

  • Regular
  • Is there a roadmap for spotify client on blackberry ? The hard work is already done. Hope new features will come soon.
  • trollsroyce
  • Regular
  • 424 Views
  • 2 replies
  • 1 likes
  • 424 Views
  • 2 replies
  • 1 likes

No 'radio' function for Spotify on Squeezebox Touch?

A function I appreciate a lot on my smartphone ist the 'radio' function, which makes a playlist of music pieces similar to the one Istart with. I did not find it in Spotify on my Squeezebox Touch. Do you have some idea or information? Thanks in advan...

  • Casual Listener
  • A function I appreciate a lot on my smartphone ist the 'radio' function, which makes a playlist of music pieces similar to the one Istart with. I did not find it in Spotify on my Squeezebox Touch. ...
  • Joe
  • Community Legend
  • 1490 Views
  • 4 replies
  • 0 likes
  • Logitech
  • 1490 Views
  • 4 replies
  • 0 likes

Denon AVR-2113 Sportify radio

Hi, Is the "Radio" feature available on Denon AVR-2113? If so, where can I find it? Otherwise, are there plans to add it? As this is a really great way to discover new music, but I can't use it on a proper music device.

  • Newbie
  • Hi, Is the "Radio" feature available on Denon AVR-2113? If so, where can I find it? Otherwise, are there plans to add it? As this is a really great way to discover new music, but I can't use it on ...
  • Peter__
  • Community Legend
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

trouble syncing devices

Hi, I just subscribed to spotify premium. But it won't pick up any of my devices. I have an RCA mp3 player and a micro sd card for a samsung reality. It won't sync with either one.

  • Newbie
  • Hi,   I just subscribed to spotify premium.  But it won't pick up any of my devices.  I have an RCA mp3 player and a micro sd card for a samsung reality.  It won't sync with e...
  • Peter__
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Why order Sportify automatically?

Hello, my Problem is that I don't order Spotify this Month, because I have Problems with Klarna and i don't use Spotify but i become Friday a invoice of Klarna. I don't have klick on Klarna, paypal and so on, i click on "Zahlungsverfahren entfernen" ...

  • Casual Listener
  • Hello, my Problem is that I don't order Spotify this Month, because I have Problems with Klarna and i don't use Spotify but i become Friday a invoice of Klarna. I don't have klick on Klarna, paypal...
  • Klarna
  • Casual Listener
  • 781 Views
  • 4 replies
  • 1 likes
  • 781 Views
  • 4 replies
  • 1 likes

Help - I don't understand how your LG Smart TV decision has been reached

Hello, I purchased an LG TV in November 2012. I was hoping that a Spotify app would be made available for it. I was disappointed. I then read that Spotify would be made available for LG Smart TVs but only those models from 2013. I need help in unders...

  • Regular
  • Hello,   I purchased an LG TV in November 2012. I was hoping that a Spotify app would be made available for it. I was disappointed. I then read that Spotify would be made available for LG Sm...
  • Smiffy71
  • Regular
  • 3260 Views
  • 6 replies
  • 0 likes
  • Other
  • 3260 Views
  • 6 replies
  • 0 likes

Solved!! Missing songs after copying them and deleting the playlist

Hello there, I messed up the radio of my playlist with too many downvotes, it would only play songs of some genres. So I thought I could reset it by copying all songs into a new playlist (it worked) ..then I deleted the old one.BUT!I only have the so...

  • Casual Listener
  • Hello there,   I messed up the radio of my playlist with too many downvotes, it would only play songs of some genres. So I thought I could reset it by copying all songs into a new playlist (it...
  • Peter__
  • Community Legend
  • 968 Views
  • 4 replies
  • 0 likes
  • Other
  • 968 Views
  • 4 replies
  • 0 likes

Samsung-Smart TV Application

Hey Forum i have a Sumsung EU40ES5500 TV hard wired into my network and the app is available and downloaded but the it doesnt work. the app says that my tv firmware isnt up to date. i think it is. any ideas?

  • Casual Listener
  • Hey Forum   i have a Sumsung EU40ES5500 TV hard wired into my network and the app is available and downloaded but the it doesnt work. the app says that my tv firmware isnt up to date. i think ...
  • Joe
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 438 Views
  • 1 replies
  • 0 likes

[WP8] Can't log in using GSM/Mobile network. WiFi works fine

Hi I cannot logon to spotify on windows phone 8 (Lumia 920) using GSM network, only Wifi. Any Idea? Gets the following message when trying on 3g: "Login Failed - Unknown error (126)" Any help appreciated! Regards Frode

  • Newbie
  • Hi I cannot logon to spotify on windows phone 8 (Lumia 920) using GSM network, only Wifi. Any Idea? Gets the following message when trying on 3g: "Login Failed - Unknown error (126)" Any help app...
  • user-removed
  • Not applicable
  • 4455 Views
  • 9 replies
  • 2 likes
  • 4455 Views
  • 9 replies
  • 2 likes

Solved!! Would This Be Legal?

I looked around, and I'm really not sure where I should ask this, so I went with Other... I plan on livestreaming myself playing games soon, and I was wondering if it would be legal to have my Spotify playlist playing in the background, viewers would...

  • Casual Listener
  • I looked around, and I'm really not sure where I should ask this, so I went with Other... I plan on livestreaming myself playing games soon, and I was wondering if it would be legal to have my Spot...
  • Peter__
  • Community Legend
  • 1931 Views
  • 7 replies
  • 0 likes
  • 1931 Views
  • 7 replies
  • 0 likes