Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11272 Views
  • 74 replies
  • 9 likes
  • Other
  • 11272 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20309 Views
  • 9 replies
  • 2 likes
  • Other
  • 20309 Views
  • 9 replies
  • 2 likes

The whole playlist or album doesn't play

If I click play on a playlist, only the first song will play and then it will play another random song that is not on my playlist

  • Casual Listener
  • If I click play on a playlist, only the first song will play and then it will play another random song that is not on my playlist
  • Cxrlsww1
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution BTS Jimin's new song Like Crazy has been split in two versions.

Hey there!Jimin’s new song Like Crazy has been split in two versions in your global chart when both’s streams were combined the first day of the release, pls fix this bc it’s affecting the artist records and numbers. Other artist before had also comb...

  • Newbie
  • Hey there! Jimin’s new song Like Crazy has been split in two versions in your global chart when both’s streams were combined the first day of the release, pls fix this bc it’s affecting the artist r...
  • Alex
  • Spotify Legend
  • 1584 Views
  • 1 replies
  • 1 likes
  • 1584 Views
  • 1 replies
  • 1 likes

Superuser Contribution when selecting a different device the song jumps where it's playing from

When i switch from playing music on my PC to anouther device (Sonos soundbar) the track will jump from 0:02 to 2:20 (approximate values)

  • Visitor
  • When i switch from playing music on my PC to anouther device (Sonos soundbar) the track will jump from 0:02 to 2:20 (approximate values)
  • Dian
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify blend doesn't show my songs

My Spotify blend isn't working. It updates daily, but there were instances where the playlist had none of my songs. As for today, the same four songs were shown on my blend playlists with 5 different people (playlists). Previously it even showed song...

  • Regular
  • My Spotify blend isn't working. It updates daily, but there were instances where the playlist had none of my songs. As for today, the same four songs were shown on my blend playlists with 5 different...
  • Nataliabeats
  • Newbie
  • 3712 Views
  • 18 replies
  • 4 likes
  • 3712 Views
  • 18 replies
  • 4 likes

Superuser Contribution I have spotify premium, and when i press play on the album screen it just plays the first song and t

Is it possible to just click play on the album screen and have the whole album play, even if I was already playing a different playlist earlier?

  • Newbie
  • Is it possible to just click play on the album screen and have the whole album play, even if I was already playing a different playlist earlier?
  • AlejaR
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does anyone know why they charge me twice the monthly fee and then it takes many days to become prem

It bothers me that every month I am charged twice for the student plan as well as the fact that it takes days to give me access to the premium plan

  • Newbie
  • It bothers me that every month I am charged twice for the student plan as well as the fact that it takes days to give me access to the premium plan 
  • AlejaR
  • Moderator
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Why playlists aren't playing the songs in it?

I can't listen to any playlist from a few days: after playing one song, Spotify starts to play random songs outside of the playlist.

  • Casual Listener
  • I can't listen to any playlist from a few days: after playing one song, Spotify starts to play random songs outside of the playlist.
  • dorin_91
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Hello, I want to report about the missing Producer credits of GHSTLOOPS on

Hello,I want to report about the missing Producer credits of GHSTLOOPS on the song LIKE CRAZY (Korean version) by JIMIN, when he is a producer on both English and Korean version and is credited on the English version.Up until now the streams of both ...

  • Visitor
  • Hello, I want to report about the missing Producer credits of GHSTLOOPS on the song LIKE CRAZY (Korean version) by JIMIN, when he is a producer on both English and Korean version and is credited on ...
  • Prague
  • Community Legend
  • 625 Views
  • 1 replies
  • 2 likes
  • 625 Views
  • 1 replies
  • 2 likes

Solved!! I have an account with Spotify with premium options. Can't seem to get iP

I have an account and I can't make it work through my iPhone. Very frustrating and I have gone through the help options 25 times!

  • Visitor
  • I have an account and I can't make it work through my iPhone. Very frustrating and I have gone through the help options 25 times!
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card

I bought a $30 premium card last night. I have been trying to add it to my account with premium and it keeps saying the code won’t work.

  • Newbie
  • I bought a $30 premium card last night. I have been trying to add it to my account with premium and it keeps saying the code won’t work. 
  • AlejaR
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Hi, I noticed there was an error on Spotify, for Jimin's "Like Crazy"

There are two versions which streams have been combined since it's release this past Friday because they are the same song with the same credits, however today the songs have been split after Spotify wrongfully changed the credits to remove GHSTLOOPS...

  • Visitor
  • There are two versions which streams have been combined since it's release this past Friday because they are the same song with the same credits, however today the songs have been split after Spotify...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Why the 2 versions of a song that merged split into 2 in global chart?

Jimin’s new song Like Crazy has been split in two versions in your global chart when both’s streams were combined the first day of the release, pls fix this bc it’s affecting the artist records and numbers

  • Visitor
  • Jimin’s new song Like Crazy has been split in two versions in your global chart when both’s streams were combined the first day of the release, pls fix this bc it’s affecting the artist records and n...
  • selenaab
  • Newbie
  • 221 Views
  • 1 replies
  • 1 likes
  • 221 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution [Android][Developer] Wrong Spanish translation - Free > Libre (Not Gratis)

Hi, when you use Spanish language and you go to Configuration - Storage there is a wrong translation: "Free" > "Gratis" and the correct one is "Libre". In english "Free" means both terms but in spanish "Gratis" and "Libre" have very different meaning...

  • Newbie
  • Hi, when you use Spanish language and you go to Configuration - Storage there is a wrong translation: "Free" > "Gratis" and the correct one is "Libre". In english "Free" means both terms but in sp...
  • MihailY
  • Moderator
  • 279 Views
  • 1 replies
  • 1 likes
  • Android
    Developer
  • 279 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can I play my songs on my home portal device and my cell at the same time?

I'm trying to play spotify on my home portal device and simultaneously on my cell phone when I'm not at home so my wife can listen thru the Portal.

  • Visitor
  • I'm trying to play spotify on my home portal device and simultaneously on my cell phone when I'm not at home so my wife can listen thru the Portal.
  • Not applicable
  • 477 Views
  • 2 replies
  • 0 likes
  • 477 Views
  • 2 replies
  • 0 likes

Superuser Contribution Where are my Subscribed Podcasts?

Where are my Subscribed Podcasts? Why do mobile App, Web Player, native MacOS App, and native Linux app so diffrent in the UI and even in the wording used? Leaves me, your paying user, upset and confused. Correct the highlighted errors and try again....

  • Roadie
  • Where are my Subscribed Podcasts? Why do mobile App, Web Player, native MacOS App, and native Linux app so diffrent in the UI and even in the wording used? Leaves me, your paying user, upset and conf...
  • aimeemcnally
  • Newbie
  • 1803 Views
  • 2 replies
  • 0 likes
  • Other
  • 1803 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Hi-Fi

Spotify REALLY need to release Hi-Fi, the quality now isn't that great, I want to enjoy my music not listen to it in shitty quality. I made an Apple Music subscription just because of lossless Audio and Dolby Atmos release Hi-Fi already!

  • Visitor
  • Spotify REALLY need to release Hi-Fi, the quality now isn't that great, I want to enjoy my music not listen to it in shitty quality. I made an Apple Music subscription just because of lossless Audi...
  • Nilay113
  • Newbie
  • 2641 Views
  • 6 replies
  • 8 likes
  • Other
  • 2641 Views
  • 6 replies
  • 8 likes