Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10885 Views
  • 72 replies
  • 9 likes
  • Other
  • 10885 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20219 Views
  • 9 replies
  • 2 likes
  • Other
  • 20219 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Workaround for submitting music to playlists

I understand that artists can't submit their first release to Spotify playlists. But if I released a song as a single (as my first ever release), could I release the song again as part of an album and submit the album version to playlists?

  • Newbie
  • I understand that artists can't submit their first release to Spotify playlists. But if I released a song as a single (as my first ever release), could I release the song again as part of an album an...
  • Jeremy
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Other
  • 271 Views
  • 1 replies
  • 0 likes

My account information has been leaked twice

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLast week, for the second time since I'm a premium subscriptor of this app, my information ha...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Last we...
  • 221 Views
  • 0 replies
  • 0 likes
  • music
  • 221 Views
  • 0 replies
  • 0 likes

Discover weekly? more like repeat weekly

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis is not the first time I post nor this is the only mention of this issue on this forum. T...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This is...
  • 222 Views
  • 0 replies
  • 1 likes
  • music
  • 222 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Community][Playlists] stop recommending songs users already checked as "not interested"

My Discover Weekly and Release radar platform keep suggesting songs I already checked as "not interested". They shouldn't be recommended to users anymore, as we explicitly told you we don't like that song.

  • Casual Listener
  • My Discover Weekly and Release radar platform keep suggesting songs I already checked as "not interested". They shouldn't be recommended to users anymore, as we explicitly told you we don't like that...
  • themoonandi
  • Casual Listener
  • 709 Views
  • 2 replies
  • 2 likes
  • Playlists
  • 709 Views
  • 2 replies
  • 2 likes

Superuser Contribution deleting recently played section

AM I THE ONLY ONE WHO CAN'T DELETE THE ALBUMS OR PODCAST FROM THİS SECTION WHERE IS THIS i have some album and podcasts that i don't want to be shown on my page sand because of that i cant open my spotify when my family is around please help me

  • Newbie
  • AM I THE ONLY ONE WHO CAN'T DELETE THE ALBUMS OR PODCAST FROM THİS SECTION WHERE IS THIS i have some album and podcasts that i don't want to be shown on my page  sand because of that i cant open...
  • Ver
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Other
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why Does Spotify Suddenly Think I’m a Fan of Pop Music?

Lately I have been getting ads with a stilted, monotonous voice (an adolescent male, I presume(?)) saying, “[Hey Spotifiers], pop fans have been liking this new release . . .” The annoyingness of these ads is only one part of the problem. The larger ...

  • Roadie
  • Lately I have been getting ads with a stilted, monotonous voice (an adolescent male, I presume(?)) saying, “[Hey Spotifiers], pop fans have been liking this new release . . .”  The annoyingness ...
  • Eni
  • Moderator
  • 581 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 581 Views
  • 1 replies
  • 0 likes

Discover Wkly YouTube reactions

I would love to host a once a week YouTube video and have a channel dedicated to how much I love Spotify for curating the best playlists for me every week. I’d just react to it. People could send it in theirs. More people need to know how amazing wee...

  • Visitor
  • I would love to host a once a week YouTube video and have a channel dedicated to how much I love Spotify for curating the best playlists for me every week. I’d just react to it. People could send it ...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Superuser Contribution BLENDS ARE STUCK LOADING

MANY PEOPLE ARE COMPLAINING ABOUT BLENDS BEING STUCK ON THE LOADING SCREEN. IT'S ACROSS MANY DEVICES AND BOTH SPOTIFY USERS CANT ACCESS THE BLEND I SPENT OVER AN HOUR TALKING TO SUPPORT, DELETING THE APP, SHARING IOS 15.3.1 & SPOTIFY 8.7.12.1688REALL...

  • Newbie
  • MANY PEOPLE ARE COMPLAINING ABOUT BLENDS BEING STUCK ON THE LOADING SCREEN.   IT'S ACROSS MANY DEVICES AND BOTH SPOTIFY USERS CANT ACCESS THE BLEND   I SPENT OVER AN HOUR TALKING TO SUP...
  • Alex
  • Spotify Legend
  • 451 Views
  • 2 replies
  • 1 likes
  • music
    Other
  • 451 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcasts are disappeared

PlanPremiumCountrySouth KoreaDeviceSamsung Galaxy A71 5GOperating SystemAndroid 11My Question or IssuePodcasts are disappeared since i change my plan to premium.There is no podcast on my phone, and computer.and when i press bell icon it says somethin...

  • Visitor
  • Plan Premium Country South Korea Device Samsung Galaxy A71 5G Operating System Android 11 My Question or Issue Podcasts are disappeared since i change my plan to premium. There is no podcas...
  • Eni
  • Moderator
  • 503 Views
  • 4 replies
  • 1 likes
  • Samsung
  • 503 Views
  • 4 replies
  • 1 likes

Superuser Contribution Fire TV Stick App no longer plays podcasts

PlanPremiumCountryUKDeviceFire TV StickMy Question or Issue:Podcasts no longer play on the Fire TV app. Pressing play provides no sound, however the progress bar updates. Skipping forward or back closes the app. Music plays fine without issue.How do ...

  • Casual Listener
  • Plan Premium Country UK Device Fire TV Stick My Question or Issue: Podcasts no longer play on the Fire TV app. Pressing play provides no sound, however the progress bar updates. Skipping forwa...
  • Yordan
  • Moderator
  • 1015 Views
  • 1 replies
  • 0 likes
  • Other
  • 1015 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa Skill completely broken

PlanPremium FamilyCountryUKDeviceAlexa devices - variousOperating System My Question or Issuethe Alexa skill is completely broken. Alexa can no longer play from Spotify The "Spotify connect" command gets the usual "open spotify on the device..." resp...

  • Newbie
  • Plan Premium Family Country UK Device Alexa devices - various Operating System   My Question or Issue the Alexa skill is completely broken.   Alexa can no longer play from Spotif...
  • OscarDC
  • Moderator
  • 890 Views
  • 1 replies
  • 1 likes
  • Connect
    Other
  • 890 Views
  • 1 replies
  • 1 likes

I'm going to cancel my subscription in a months time if this issue isn't resolved!!!!!

I'm am incredibly frustrated with how spotify manages devices accross accounts.I have multiple devices across my home (mostly Amazon Echos) which I listen to Spotify on. However, when I'm listening to music in the office and the wife plays music down...

  • Casual Listener
  • I'm am incredibly frustrated with how spotify manages devices accross accounts. I have multiple devices across my home (mostly Amazon Echos) which I listen to Spotify on. However, when I'm listeni...
  • 296 Views
  • 0 replies
  • 2 likes
  • App & Features
  • 296 Views
  • 0 replies
  • 2 likes

Superuser Contribution User interface in landscape

Dear spotify, I'm often using spotify in landscape mode. But after I started a playlist and left the playlist itself, I have no display anymore about the songs which are in the playlist nor which playlist at all is playing. Especially when I use spot...

  • Visitor
  • Dear spotify,  I'm often using spotify in landscape mode. But after I started a playlist and left the playlist itself, I have no display anymore about the songs which are in the playlist nor w...
  • user-removed
  • Not applicable
  • 619 Views
  • 2 replies
  • 0 likes
  • Other
  • 619 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Roku TV app has floating black boxes

CountryUnited StatesDeviceTCL Roku TVOperating SystemRoku OS My Question or IssueStarting today, while running the Spotify app on Roku TV, black boxes began to appear randomly throughout the interface (not tied to any content and on various UI layers...

  • Gig Goer
  • Country United States Device TCL Roku TV Operating System Roku OS   My Question or Issue Starting today, while running the Spotify app on Roku TV, black boxes began to appear randomly th...
  • OscarDC
  • Moderator
  • 2492 Views
  • 5 replies
  • 0 likes
  • TV
  • 2492 Views
  • 5 replies
  • 0 likes

Superuser Contribution Sound quality feels like sand on my ears??

no matter what i do (set music quality to high, mess around with equalizer) my music sounds really bad save for a few songs. it sort of sounds like a cymbal crash but worse, because it's underlying on any high frequency. literal @$$

  • Casual Listener
  • no matter what i do (set music quality to high, mess around with equalizer) my music sounds really bad  save for a few songs. it sort of sounds like a cymbal crash but worse, because it's underl...
  • Jeremy
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 413 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Alexa Echo Dot 1st Gen Spotify Skill won't work

I have spotify linked to an echo dot and everything worked fine the past years. Since a couple of weeks spotify stopped working. When I say "Alexa play spotify" it returns with "to play spotify enable the skill and link your account". What I tried so...

  • Casual Listener
  • I have spotify linked to an echo dot and everything worked fine the past years. Since a couple of weeks spotify stopped working.   When I say "Alexa play spotify" it returns with "to play spot...
  • slondon12
  • Regular
  • 3398 Views
  • 8 replies
  • 0 likes
  • Other
  • 3398 Views
  • 8 replies
  • 0 likes

Superuser Contribution Weird banner about "benefiting from a preview" appears

Hi, For a few weeks now a weird banner has appeared on my Spotify screen. The banner roughly translate to "You are benefiting actually from a preview" I don't know what caused that to appear. I'm on Premium plan and everything else seems to stay the ...

  • Newbie
  • Hi,   For a few weeks now a weird banner has appeared on my Spotify screen. The banner roughly translate to "You are benefiting actually from a preview"   I don't know what caused that ...
  • Ver
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Other
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution samsung tv app and lyrics font

regarding my samsung tv (ue60ku6000) and the spotify app: for no apparent reason, the lyrics font style changed from normal to bold.because of this, reading lyrics from such a big screen has become painful and annoying. everything was fine until two ...

  • Casual Listener
  • regarding my samsung tv (ue60ku6000) and the spotify app:   for no apparent reason, the lyrics font style changed from normal to bold. because of this, reading lyrics from such a big screen h...
  • panaiotis
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 398 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't Disable Private Messenger Consent Agreement Notification

I have declined to use the Private Messenger feature for personal reasons, but the notification for it still appears in my profile. Is this some kind of glitch? This has been bugging me as of late and I am looking for a way to stop this issue. EDIT: ...

  • Roadie
  • I have declined to use the Private Messenger feature for personal reasons, but the notification for it still appears in my profile. Is this some kind of glitch? This has been bugging me as of late an...
  • Vasil
  • Moderator
  • 861 Views
  • 4 replies
  • 0 likes
  • Other
  • 861 Views
  • 4 replies
  • 0 likes

LOSE NEW BLUE WARNING BARS

Greetings All,THIS POST is to officially OBJECT AND PROTEST the addition of the NEW BLUE WARNING BARS, now seen when scrolling podcast episodes. THIS IS 100% INTIMIDATION. We all know what It is. IF YOU AGREE WITH ME, PLEASE RESPOND AS SUCH. IF YOU D...

  • Gig Goer
  • Greetings All, THIS POST is to officially OBJECT AND PROTEST the addition of the NEW BLUE WARNING BARS, now seen when scrolling podcast episodes.  THIS IS 100% INTIMIDATION. We all know what I...
  • 296 Views
  • 0 replies
  • 0 likes
  • Podcast Discussion
  • 296 Views
  • 0 replies
  • 0 likes