Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7189 Views
  • 49 replies
  • 6 likes
  • Other
  • 7189 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19144 Views
  • 9 replies
  • 2 likes
  • Other
  • 19144 Views
  • 9 replies
  • 2 likes

Superuser Contribution Chiq smart tv bad sound quality

So i recently got a chiq smart tv and when i watch Netflix, YouTube, Amazon prime, etc.The sound quality internal and external (on speaker) is fine. But when I play Spotify the sound is very bad quality and creaks. This problem is on the tv speaker i...

  • Visitor
  • So i recently got a chiq smart tv and when i watch Netflix, YouTube, Amazon prime, etc. The sound quality internal and external (on speaker) is fine.   But when I play Spotify the sound is ve...
  • Alex
  • Spotify Legend
  • 1513 Views
  • 2 replies
  • 0 likes
  • 1513 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is Spotify Hifi (CD quality streaming) going to be available via PS5 and smart TVs?

PlanPremiumCountryUKDeviceTV and PS4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is Spotify Hifi (CD quality streaming) going to be available via PS4/5 and smart TVs? I use Spotify all the time via my PS4 for casual li...

  • Casual Listener
  • Plan Premium Country UK Device TV and PS4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Is Spotify Hifi (CD quality streaming) going to b...
  • Novy
  • Moderator
  • 1262 Views
  • 1 replies
  • 2 likes
  • PlayStation
    Samsung
    TV
  • 1262 Views
  • 1 replies
  • 2 likes

Superuser Contribution (Xbox One) Spotify Crashing When I Leave The App

PlanPremiumCountryCanadaDeviceXbox One My Question or IssueHello!I just downloaded Spotify on my Xbox One S and I can't get it to work. When I'm on the app it's fine, but as soon as I leave it, it crashes (the song stops playing and I have to reopen ...

  • Visitor
  • Plan Premium Country Canada Device Xbox One   My Question or Issue Hello! I just downloaded Spotify on my Xbox One S and I can't get it to work. When I'm on the app it's fine, but as so...
  • Alex
  • Spotify Legend
  • 2735 Views
  • 2 replies
  • 1 likes
  • music
    Other
  • 2735 Views
  • 2 replies
  • 1 likes

Support for Mycroft Voice Assistant gone?

Premium user for a decent while now, and I gotta say I'm SUPER disappointed to see that spotify late last year hasn't had support for Mycroft anymore, despite having support for all of it's competitors. I mean, why not? I was really hoping to using a...

  • Casual Listener
  • Premium user for a decent while now, and I gotta say I'm SUPER disappointed to see that spotify late last year hasn't had support for Mycroft anymore, despite having support for all of it's competito...
  • 407 Views
  • 0 replies
  • 1 likes
  • 407 Views
  • 0 replies
  • 1 likes

Superuser Contribution Subscribed Playlists can't be made public

Operating SystemWindows 10 My Question or IssueI just saw that I am apparently not able to make playlists that I subscribed to be public so they appear on my profile. I see no option for it when I right-click a playlist, but I am 100% sure this used ...

Screenshot 2021-04-02 215857.png
  • Casual Listener
  • Operating System Windows 10   My Question or Issue I just saw that I am apparently not able to make playlists that I subscribed to be public so they appear on my profile. I see no option f...
  • Eni
  • Moderator
  • 671 Views
  • 1 replies
  • 0 likes
  • Other
  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution [LG TV WebOS 5.2.1-2521] Can't play any song and the app goes crazy

PlanPremiumCountryHungaryDeviceLG TV 50NANO793NEOperating SystemWebOS 5.2.1-2521 My Question or IssueHello! I'm having an issue with the Spotify app on my new LG TV. The problem is that it doesn't play music at all. The counter doesn't start, the but...

  • Casual Listener
  • Plan Premium Country Hungary Device LG TV 50NANO793NE Operating System WebOS 5.2.1-2521   My Question or Issue Hello! I'm having an issue with the Spotify app on my new LG TV. The prob...
  • Eni
  • Moderator
  • 993 Views
  • 5 replies
  • 0 likes
  • TV
  • 993 Views
  • 5 replies
  • 0 likes

Poor Sound Quality Car play

Recently sound quality became poor with Apple Car Play.it sounds like a radio with bad interference and out of tune.hope it can be fixed soon

  • Visitor
  • Recently sound quality became poor with Apple Car Play. it sounds like a radio with bad interference and out of tune. hope it can be fixed soon
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Can't share songs in Instagram story (2021)

PlanPremiumCountryHungaryDeviceHonor 9XOperating SystemAndroid 10(EMUI 10.0.0) My Question or Issue Hi! For about a week I can't share any songs on Instagram. When I click on "Share" there's an option labeled "Instagram" and when I click on it, It on...

Screenshot_20210403_102155_com.spotify.music.jpg
  • Visitor
  •   Plan Premium Country Hungary Device Honor 9X Operating System Android 10 (EMUI 10.0.0)   My Question or Issue   Hi! For about a week I can't share any songs on Instagram...
  • Emilia_8
  • Community Legend
  • 896 Views
  • 1 replies
  • 1 likes
  • Other
  • 896 Views
  • 1 replies
  • 1 likes

Sharing to Instagram Pulls up Camera

PlanPremiumCountryPHDeviceHuawei Nova 5TOperating SystemAndroid 10 My Question or IssueSharing song/album pulls up the story viewfinder camera. Reinstalled twice. All other tickets in the community forum just says the issue is fixed with no steps to ...

  • Newbie
  •   Plan Premium Country PH Device Huawei Nova 5T Operating System Android 10   My Question or Issue Sharing song/album pulls up the story viewfinder camera. Reinstalled twice. All...
  • Emilia_8
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • music
  • 471 Views
  • 1 replies
  • 0 likes

Max volume is too low

Max volume on spotify application is too low, especially when comparing with youtube music which is too loud. I'm using Spotify application on Android Mi10T Any solutions?

  • Visitor
  • Max volume on spotify application is too low, especially when comparing with youtube music which is too loud.   I'm using Spotify application on Android Mi10T   Any solutions?
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Superuser Contribution Albums disappear in web player (ChromeOS)

PlanPremiumCountryUnited StatesDeviceGoogle PixelbookOperating SystemChromeOS My Question or IssueIn the web player, if I search for an artist (e.g. Elliott Smith), click on the artist, go to their list of albums, click on an album, and then click th...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixelbook Operating System ChromeOS   My Question or Issue In the web player, if I search for an artist (e.g. Elliott Smith), click on ...
  • Alex
  • Spotify Legend
  • 3049 Views
  • 10 replies
  • 2 likes
  • Other
  • 3049 Views
  • 10 replies
  • 2 likes

Solved!! I don't have an access to settings on Webplayer or an app.

PlanPremiumCountryPolandDeviceGalaxy Book 10.6Operating SystemWindows 10 My Question or IssueI don't have the settings icon or option velow my profile picture on Webplayer nor app (I checked different computers and it doesn't work either), however it...

20210330_052907.png 20210330_052520.jpg
  • Casual Listener
  • Plan Premium Country Poland Device Galaxy Book 10.6 Operating System Windows 10   My Question or Issue I don't have the settings icon or option velow my profile picture on Webplayer n...
  • Billy-J
  • Spotify Star
  • 2302 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 2302 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Survey Disappeared

I've opened the desktop app for Windows 10 and a survey popped up on my screen. I saw that as a great opportunity to tell Spotify how my experience was going but I missclicked with my mouse and the survey disappeared. I wanna know how I can get it ba...

  • Newbie
  • I've opened the desktop app for Windows 10 and a survey popped up on my screen. I saw that as a great opportunity to tell Spotify how my experience was going but I missclicked with my mouse and the s...
  • Novy
  • Moderator
  • 757 Views
  • 2 replies
  • 2 likes
  • Other
  • 757 Views
  • 2 replies
  • 2 likes

Superuser Contribution When telling Google Assistant to play music on a group - It looks for music matching the group name

PlanPremium CountryUS and Canada DeviceAll Google Assistant/Home Devices My Question or IssueWhen requesting Google Assistant/Home "Play music from spotify on "X group" where X group is the name of the Google Device group, spotify is using the group ...

  • Casual Listener
  • Plan Premium   Country US and Canada  Device All Google Assistant/Home Devices   My Question or Issue When requesting Google Assistant/Home "Play music from spotify on "X grou...
  • CarlosE
  • Moderator
  • 1498 Views
  • 3 replies
  • 0 likes
  • Other
  • 1498 Views
  • 3 replies
  • 0 likes

[iOS] My car doesn't think that Spotify is a regular media player after recent update

After the update on 28.3.21, my car doesn't recognize spotify as a media player, so all my steering wheel and dash board controls do not work. I've tried resetting the stereo, unpairing the phone, deleting the app off my phone and nothing seems to wo...

  • Newbie
  • After the update on 28.3.21, my car doesn't recognize spotify as a media player, so all my steering wheel and dash board controls do not work. I've tried resetting the stereo, unpairing the phone, de...
  • 218 Views
  • 0 replies
  • 0 likes
  • iOS
  • 218 Views
  • 0 replies
  • 0 likes

can i rip songs to a usb stick from spotify?

I have an old stereo in my car which only plays songs ripped onto a usb, doesnt stream, can i rip songs from spotify and put onto a usb stick?

  • Visitor
  • I have an old stereo in my car which only plays songs ripped onto a usb, doesnt stream, can i rip songs from spotify and put onto a usb stick?
  • Hubo
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

[Other] Why is there no update about gender notation?

Dear Spotify Team I just wrote a post Here.Apparently there exists already a similar thread that’s why my post got closed. That’s fine but the old thread is already 1 year old and so far there has not been any update nor statement from Spotify's side...

  • Casual Listener
  • Dear Spotify Team   I just wrote a post Here. Apparently there exists already a similar thread that’s why my post got closed. That’s fine but the old thread is already 1 year old and so ...
  • Hubo
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • Other
  • 420 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Integration for Algoriddim DJay Pro

PlanPremiumCountryUKDeviceMacbook Pro late 2015Operating SystemmacOS Catalina 10.15.3 My Question or IssueI hear rumours that Spotify will no longer be integrated with Algoriddim djay from 1st July 2020 onwards, is this true? What are you able to tel...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro late 2015 Operating System macOS Catalina 10.15.3   My Question or Issue I hear rumours that Spotify will no longer be integrated with Algori...
  • Padfranceschini
  • Regular
  • 149157 Views
  • 225 replies
  • 27 likes
  • 149157 Views
  • 225 replies
  • 27 likes

[Mobile][Podcasts] Targeted Ads for premium subscribers

Why are there ads on podcasts for premium subscribers? This seems abusive as I already pay for a service. I would expect not to have to pay for a product AND be the product (Spotify clearly is paid for every ad). This is absolutely ridiculous and cou...

  • Visitor
  • Why are there ads on podcasts for premium subscribers? This seems abusive as I already pay for a service. I would expect not to have to pay for a product AND be the product (Spotify clearly is paid f...
  • 599 Views
  • 0 replies
  • 0 likes
  • Mobile
    Podcasts
  • 599 Views
  • 0 replies
  • 0 likes

Superuser Contribution JRE Data Issue

Today I was listening to the JRE podcast for the first time on Spotify, I downloaded the podcast to my phone so i wouldn't use data but after I got home from an hour of driving I had a notification that my data was capped out for the month. During th...

  • Visitor
  • Today I was listening to the JRE podcast for the first time on Spotify, I downloaded the podcast to my phone so i wouldn't use data but after I got home from an hour of driving I had a notification t...
  • adina-listener
  • Regular
  • 4691 Views
  • 9 replies
  • 6 likes
  • 4691 Views
  • 9 replies
  • 6 likes