Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • asdnkjankjgnaerg
  • Casual Listener
  • 14257 Views
  • 89 replies
  • 10 likes
  • Other
  • 14257 Views
  • 89 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20798 Views
  • 9 replies
  • 2 likes
  • Other
  • 20798 Views
  • 9 replies
  • 2 likes

Superuser Contribution Why does Discover Weekly always have me the songs I never listen to?

PlanPremiumCountryTaiwanDeviceiPhone/LaptopOperating SystemiOS 15/Windows 10 My Question or IssueI always listen to English and Korean songs every day, but every week when Discover Weekly updates, there are always few Indian songs inside the list. Ev...

  • Casual Listener
  • Plan Premium Country Taiwan Device iPhone/Laptop Operating System iOS 15/Windows 10   My Question or Issue I always listen to English and Korean songs every day, but every week when Di...
  • Jeremy
  • Spotify Legend
  • 1269 Views
  • 3 replies
  • 0 likes
  • Other
  • 1269 Views
  • 3 replies
  • 0 likes

Superuser Contribution Data saver does not work with Android Auto

PlanPremiumCountryCanadaDeviceGalaxy S8Operating SystemAndroid 9 When I use Spotify with Android Auto the data usage is very high, despite the data saver being enabled.At work, I can stream over LTE for 5 hours or so and use maybe 50MB. When I'm in t...

  • Casual Listener
  • Plan Premium Country Canada Device Galaxy S8 Operating System Android 9   When I use Spotify with Android Auto the data usage is very high, despite the data saver being enabled. At wor...
  • MafeG
  • Spotify Legend
  • 1530 Views
  • 3 replies
  • 0 likes
  • Other
  • 1530 Views
  • 3 replies
  • 0 likes

Superuser Contribution No sound with second song though appears to be playing

On my LG TV, when I play a list, the first song plays well. Then the second song appears to be playing but there is no sound. Exiting the app and restarting gives the same result. Turning the TV off and restarting: same.

  • Visitor
  • On my LG TV, when I play a list, the first song plays well.  Then the second song appears to be playing but there is no sound.  Exiting the app and restarting gives the same result.  T...
  • MafeG
  • Spotify Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] Android 10 head unit for cars - No sound after pressing next - Bug report

Hello,for quite a long time I'm experiencing an issue in my car. I own the Android head unit similar to https://www.hifi-auto.sk/ANDROID-10-VW-GOLF-7-autoradio-d3742.htm (8 cores, 4GB RAM, 64GB storage version).When I'm listening to music and the son...

  • Casual Listener
  • Hello, for quite a long time I'm experiencing an issue in my car. I own the Android head unit similar to https://www.hifi-auto.sk/ANDROID-10-VW-GOLF-7-autoradio-d3742.htm (8 cores, 4GB RAM...
  • Jeremy
  • Spotify Legend
  • 2173 Views
  • 6 replies
  • 0 likes
  • Android
    Other
  • 2173 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Desktop][Spotify for Artists] Multiple artist pages under my name exist. What should I do?

I am releasing my own music and would like to build a following around my name. I have registered my first song through DistroKid Better late than never! However, I have appeared several times before on Spotify offering my voice and writing work unde...

  • Newbie
  • I am releasing my own music and would like to build a following around my name. I have registered my first song through DistroKid 🙂 Better late than never! However, I have appeared several times bef...
  • CarlosE
  • Moderator
  • 471 Views
  • 1 replies
  • 0 likes
  • Desktop
    Spotify for Artists
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution remove unrelated podcasts on home screen

Hey,Every day I see these podcasts on the homescreen of the spotify app(mobile and desktop) but they are in seemingly random languages... why would I tune in to that, I wont be able to understand what its about? Besides that some of the suggestions a...

  • Gig Goer
  • Hey, Every day I see these podcasts on the homescreen of the spotify app(mobile and desktop) but they are in seemingly random languages... why would I tune in to that, I wont be able to understand w...
  • crostine
  • Gig Goer
  • 547 Views
  • 2 replies
  • 2 likes
  • Other
  • 547 Views
  • 2 replies
  • 2 likes

Superuser Contribution [Desktop] NO Advertising to premium users

I pay for premium service so I don't get Advertising This really annoys me I get Announcement that is OBVIOUSLY ADVERTISEMENT! You think you're sneaky Spotify?Your competitors are watching these ideas too, and wasn't long ago you were the underdogso ...

Vinoses_0-1633200057378.png
  • Music Fan
  • I pay for premium service so I don't get Advertising    This really annoys me    I get Announcement that is OBVIOUSLY ADVERTISEMENT!   You think you're sn...
  • CarlosE
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I change the time display? 1:54:02 instead of 114:02 for example? I have Android and PC.

My apologies if this topic has already been covered. I searched the community but could not find an answer. I have Spotify installed on my Windows 10 PC and my Android phone. I go back and forth between the two only to be confused by the different me...

  • Casual Listener
  • My apologies if this topic has already been covered.  I searched the community but could not find an answer.  I have Spotify installed on my Windows 10 PC and my Android phone.  I go b...
  • Swearengine
  • Casual Listener
  • 813 Views
  • 2 replies
  • 0 likes
  • Other
  • 813 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant play songs in Xfinity flex box X1 (Xi6-T)

PlanPremiumCountryUSADevice(Xfinity Flex box X1 Xi6-T)Operating System(hdmi connection to a tv) My Question or IssueThe Spotify app opens and I can sign in, but cant play any song. Other app works fine. Only spotify has problem. It first worked but i...

  • Casual Listener
  • Plan Premium Country USA Device (Xfinity Flex box X1 Xi6-T) Operating System (hdmi connection to a tv)   My Question or Issue The Spotify app opens and I can sign in, but cant play any...
  • CarlosE
  • Moderator
  • 1022 Views
  • 3 replies
  • 0 likes
  • Other
  • 1022 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login to Roku TV Spotify App

PlanPremium (family)CountryUnited StatesDevicesiPhone Xs;Roku TV C105X - TCL model 50S425Operating SystemPhone: iOS 14.6Roku TV: 10.0.0 build 4209-93Spotify App VersionPhone app: 8.6.30.968Roku TV app: Version 2.7 build 16 My Question or IssueRecentl...

  • Casual Listener
  • Plan Premium (family) Country United States Devices iPhone Xs; Roku TV C105X - TCL model 50S425 Operating System Phone: iOS 14.6 Roku TV: 10.0.0 build 4209-93 Spotify App Version Pho...
  • Ver
  • Spotify Legend
  • 7375 Views
  • 4 replies
  • 0 likes
  • Other
    TV
  • 7375 Views
  • 4 replies
  • 0 likes

Solved!! Elgato Stream Deck plugin constantly "throttled"

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 Professional My Question or IssueRecently I keep getting a "throttled" message on my Elgato Stream Deck, even after having enabled access to Spotify from it. I assume that some throttlin...

  • Casual Listener
  • Plan Premium Country USA Device Desktop PC Operating System Windows 10 Professional   My Question or Issue Recently I keep getting a "throttled" message on my Elgato Stream Deck, even ...
  • Spectrumnist
  • Casual Listener
  • 35433 Views
  • 10 replies
  • 20 likes
  • 35433 Views
  • 10 replies
  • 20 likes

Superuser Contribution Spotify on LG TV volume loud/silent during same song

Hi,using the Spotify-App on a LG TV, some songs get loud/silent/loud/silent during the same song, which is very annoying. How can I get rid of that? RegardsMartin PlanPremiumCountry DeviceLG TVOperating System(iOS 10, Android Oreo, Windows 10,etc.) M...

  • Newbie
  • Hi, using the Spotify-App on a LG TV, some songs get loud/silent/loud/silent during the same song, which is very annoying. How can I get rid of that?   Regards Martin     Plan ...
  • CarlosE
  • Moderator
  • 720 Views
  • 1 replies
  • 0 likes
  • TV
  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast search episodes load, then disappear

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or Issue When I go to search for podcast episodes, the search results will load for a second, then disappear. If I do a search, then go down to Podcast Episodes, click See All, the...

  • Newbie
  •   Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue   When I go to search for podcast episodes, the search results will load for a sec...
  • Jeremy
  • Spotify Legend
  • 482 Views
  • 2 replies
  • 0 likes
  • Other
  • 482 Views
  • 2 replies
  • 0 likes

Superuser Contribution Curious podcasts on home screen

In the Spotify desktop app, on the home screen, is it normal to see the same set of podcasts promoted all the time? The reason I ask is that most of the home page is usually content that is associated with my listening habits, yet the page seems to b...

  • Music Fan
  • In the Spotify desktop app, on the home screen, is it normal to see the same set of podcasts promoted all the time?   The reason I ask is that most of the home page is usually content that is ...
  • Mihail
  • Spotify Legend
  • 450 Views
  • 2 replies
  • 0 likes
  • Other
  • 450 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps auto-playing when I skip songs instead of staying paused

PlanFree/PremiumCountryUSA DeviceiPhone 11 & MacBook Pro My Question or Issue When I pause my music, and skip to the next song, it starts auto-playing that song. I want the music to stay paused when I’m skipping so that I’m not hearing the first 2 se...

  • Casual Listener
  •   Plan Free/Premium Country USA  Device iPhone 11 & MacBook Pro   My Question or Issue   When I pause my music, and skip to the next song, it starts auto-playing tha...
  • Mihail
  • Spotify Legend
  • 1492 Views
  • 1 replies
  • 0 likes
  • Other
  • 1492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is skipping over some songs, regardless of source location (playlist vs album)

PlanPremiumCountryUSADeviceTesla, iPhone, MacBookOperating SystemTesla, MacOS, iOS 14 My Question or IssueI posted a similar issue a few months ago where Spotify would freeze entirely instead of skipping over select songs. Now, I am finding the songs...

  • Roadie
  • Plan Premium Country USA Device Tesla, iPhone, MacBook Operating System Tesla, MacOS, iOS 14   My Question or Issue I posted a similar issue a few months ago where Spotify would freeze...
  • Xenia
  • Moderator
  • 3228 Views
  • 7 replies
  • 0 likes
  • 3228 Views
  • 7 replies
  • 0 likes

Blend Playlist Questions

Would listening to songs from the Blend playlist start showing up in my personalized playlists and recommendations? I'd love to explore some of the music my friends listen to but I don't want some of those genres to show up on my personalized playlis...

  • Newbie
  • Would listening to songs from the Blend playlist start showing up in my personalized playlists and recommendations? I'd love to explore some of the music my friends listen to but I don't want some of...
  • 579 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 579 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android][Other] Spotify blocks screensaver on Amazon Fire TV stick

When you paused Spotify on the Android app running on an Amazon Fire TV the screensaver used to kick in according to the Fire TV's settings (after five minutes in my case). Then the screen went black after 20 minutes. But now the track that you pause...

  • Gig Goer
  • When you paused Spotify on the Android app running on an Amazon Fire TV the screensaver used to kick in according to the Fire TV's settings (after five minutes in my case). Then the screen went black...
  • MafeG
  • Spotify Legend
  • 2871 Views
  • 7 replies
  • 0 likes
  • Android
    Other
  • 2871 Views
  • 7 replies
  • 0 likes

Superuser Contribution Registration Ads Studio - Problems with NPO VAT number

Hi all,we are an international operating Non-Profit Organisation based in Germany. We do have an (official non-profit) VAT number, but the format is not accepted during registration for Spotify Ad Studio - is someone able to help?Many thanks in advan...

  • Casual Listener
  • Hi all, we are an international operating Non-Profit Organisation based in Germany. We do have an (official non-profit) VAT number, but the format is not accepted during registration for Spotify A...
  • IFOxford
  • Newbie
  • 1240 Views
  • 3 replies
  • 0 likes
  • Account
  • 1240 Views
  • 3 replies
  • 0 likes