Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • dan_kwc2000
  • Regular
  • 17539 Views
  • 109 replies
  • 11 likes
  • Other
  • 17539 Views
  • 109 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21484 Views
  • 9 replies
  • 2 likes
  • Other
  • 21484 Views
  • 9 replies
  • 2 likes

Superuser Contribution Playlist length broken

PlanFreeCountryAmericaDeviceChromebook, Mac(I've used spotify on the tv and on my phone, but dont have the same issues)Operating SystemChrome os & macos sierraThis is an issue for webplayer but I couldn't find the tag My Question or IssueMy playlist ...

  • Regular
  • Plan Free Country America Device Chromebook, Mac(I've used spotify on the tv and on my phone, but dont have the same issues) Operating System Chrome os & macos sierra This is an issue for...
  • CarlosE
  • Moderator
  • 2728 Views
  • 7 replies
  • 0 likes
  • Other
  • 2728 Views
  • 7 replies
  • 0 likes

Spotify connection to Sonos very intermittent

PlanFree (as I'm trying to solve this issue first)CountryUKDeviceGoogle Pixel 3Operating SystemAndroid 10 My Question or IssueHiI'm new to Spotify, as I'm looking for a replacement to Google Play Music which will end this year some time.I have on my ...

  • Casual Listener
  • Plan Free (as I'm trying to solve this issue first) Country UK Device Google Pixel 3 Operating System Android 10   My Question or Issue Hi I'm new to Spotify, as I'm looking for a rep...
  • leowinterde
  • Newbie
  • 1428 Views
  • 2 replies
  • 0 likes
  • Connect
  • 1428 Views
  • 2 replies
  • 0 likes

For video podcasts, make an audio only option available for download.

For video podcasts, please make an audio only option available for download. Video downloads take up way too much space and take too long to download. There are constant interruptions when going in and out of areas with service.

  • Visitor
  • For video podcasts, please make an audio only option available for download.  Video downloads take up way too much space and take too long to download.   There are constant interruptio...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

[All Platforms][Discover] Discover Weekly streams drop off

Have any artists experienced a significant drop off or flattening of Discover Weekly streams since late November? The cycle is usually a significant spike about every six weeks and then drop off, and then back up. But since November, the streams for ...

  • Visitor
  • Have any artists experienced a significant drop off or flattening of Discover Weekly streams since late November? The cycle is usually a significant spike about every six weeks and then drop off, and...
  • 387 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 387 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Recently Played" on Mac?

So when I run the app on my android phone when I ever I open the app I get "recently played" which is helpful when I'm dipping in and out and if I don't know the artist I'm listening to, to be able to go back and check. However I can't see this featu...

  • Casual Listener
  • So when I run the app on my android phone when I ever I open the app I get "recently played" which is helpful when I'm dipping in and out and if I don't know the artist I'm listening to, to be able t...
  • Ivan
  • Spotify Legend
  • 671 Views
  • 2 replies
  • 0 likes
  • music
  • 671 Views
  • 2 replies
  • 0 likes

Ideas board gives html error

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S10+Operating System Android 10 My Question or IssueI want to write to ideas board in English language.But it say "correct the highlighted erros and try again" And there isn't any error to be corrected. Th...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy S10+ Operating System  Android 10   My Question or Issue I want to write to ideas board in English language.But it say "correct t...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect plays blocked artists

PlanPremiumCountrySwitzerlandDevicePlayed on Denon HEOS Soundbar via Xiaomi Mi 9 SE My Question or IssueWhen playing a playlist which includes songs of blocked artists or songs you wished to "don't play", the Spotify App doesn't play these songs, whi...

  • Casual Listener
  • Plan Premium Country Switzerland Device Played on Denon HEOS Soundbar via Xiaomi Mi 9 SE   My Question or Issue When playing a playlist which includes songs of blocked artists or songs y...
  • tschooli
  • Casual Listener
  • 729 Views
  • 2 replies
  • 0 likes
  • Connect
  • 729 Views
  • 2 replies
  • 0 likes

Superuser Contribution Deleted playlists after 2016

Nothing appears when I look at the deleted playlists section from my account page. Do I have a chance to recover a list I know was deleted after 2016?

  • Visitor
  • Nothing appears when I look at the deleted playlists section from my account page. Do I have a chance to recover a list I know was deleted after 2016?
  • Jeremy
  • Spotify Legend
  • 514 Views
  • 1 replies
  • 1 likes
  • music
  • 514 Views
  • 1 replies
  • 1 likes

[All Platforms][Podcasts] Dear, Spotify why is there no video on your smart TV app?

For the sake of explanation, I will provide a translation of Spotify's response below.| "We will not give you what most people, avoid your question and direct you to similar questions will lead you to the same conclusion."You haven't solved this prob...

  • Roadie
  • For the sake of explanation, I will provide a translation of Spotify's response below.|   "We will not give you what most people, avoid your question and direct you to similar questions will l...
  • spotischlitz
  • Roadie
  • 455 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Podcasts
  • 455 Views
  • 1 replies
  • 2 likes

Superuser Contribution Web Player can't load on firefox or Chrome

macbook pro 2109, running mojave os. i get a blank page when I try to load the web player. happens on both Chrome and firefox, on private browsers too.

  • Regular
  • macbook pro 2109, running mojave os.   i get a blank page when I try to load the web player. happens on both Chrome and firefox, on private browsers too.    
  • Alex
  • Spotify Legend
  • 865 Views
  • 5 replies
  • 0 likes
  • Other
  • 865 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify not playing on Denon DRA-800h

PlanPremium FamilyCountryGermany Device(Samsung Galaxy S7, Surface Pro 6)Operating System(Android , Windows 10) My Question or IssueThe Denon HEOS app opens the Spotify app to connect via WIFI/LAN to the Denon DRA-800H. However, the Denon is not disp...

  • Visitor
  • Plan Premium Family Country Germany   Device (Samsung Galaxy S7, Surface Pro 6) Operating System (Android , Windows 10)   My Question or Issue The Denon HEOS app opens the Spotif...
  • Ivan
  • Spotify Legend
  • 2048 Views
  • 1 replies
  • 0 likes
  • Denon
  • 2048 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duplicated Podcast: Delete or merge!

I already sent the feed from my Podcast to the Spotify Podcast's platform, however I had to change hosting and the feed is now another. The new host system automatically created a new instance of Podcast (Anchor). I've already contacted PodCasts's sp...

  • Regular
  • I already sent the feed from my Podcast to the Spotify Podcast's platform, however I had to change hosting and the feed is now another. The new host system automatically created a new instance of Pod...
  • Ivan
  • Spotify Legend
  • 14652 Views
  • 9 replies
  • 0 likes
  • Other
  • 14652 Views
  • 9 replies
  • 0 likes

Ipod shuffle

Hi,I have a premium Spotify account and I would like to use it with my ipod shuffle (4th gen).Do you have a solution for that? I do not want to throw my ipod shuffle, I use it a lot for running. Best, Jules

  • Visitor
  • Hi, I have a premium Spotify account and I would like to use it with my ipod shuffle (4th gen). Do you have a solution for that? I do not want to throw my ipod shuffle, I use it a lot for running. ...
  • 296 Views
  • 0 replies
  • 1 likes
  • 296 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Google Nest Hub] Cannot shuffle playlist alarm

PlanPremiumCountryUK Device(Google Nest Hub) My Question or Issue You can set Nest Hub to play a Spotify playlist as a wake up alarm. However you can not request that it plays shuffled and it ignores if it set to play shuffled on other devices. Also ...

  • Visitor
  • Plan Premium Country UK   Device (Google Nest Hub)   My Question or Issue   You can set Nest Hub to play a Spotify playlist as a wake up alarm.  However you can not requ...
  • Eni
  • Moderator
  • 1747 Views
  • 1 replies
  • 1 likes
  • Other
  • 1747 Views
  • 1 replies
  • 1 likes

Internship Application: no news good news?

Hi! I applied for the 2021 Summer Internship of Podcast Management in Berlin. I received an affirmation email that they received my application. In this email, I was told that it would take a couple of weeks or even months to go through all the appli...

  • Visitor
  • Hi!   I applied for the 2021 Summer Internship of Podcast Management in Berlin. I received an affirmation email that they received my application. In this email, I was told that it would tak...
  • EthanS1
  • Community Legend
  • 3126 Views
  • 1 replies
  • 0 likes
  • Other
  • 3126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group Session - Shuffle Bug

PlanPremiumCountryUK My Question or IssueWhen using the Group Session feature listening on different devices, playing a shuffled playlist appears to shuffle the songs differently for the host and any listeners. This leads to song being played current...

  • Visitor
  • Plan Premium Country UK   My Question or Issue When using the Group Session feature listening on different devices, playing a shuffled playlist appears to shuffle the songs differently for...
  • Eni
  • Moderator
  • 1714 Views
  • 1 replies
  • 3 likes
  • Other
  • 1714 Views
  • 1 replies
  • 3 likes

Cannot login with TEAC AG-D500

Hi there,When I type mySpotify username and password into my TEAC AG-D500 Receiver it returns a login error and asks to check my account.I'm sure I set the right credentials!A year ago it still worked..What can go wrong here? kind regards, Chris

  • Visitor
  • Hi there, When I type mySpotify username and password into my TEAC AG-D500 Receiver it returns a login error and asks to check my account. I'm sure I set the right credentials! A year ago it ...
  • 498 Views
  • 0 replies
  • 0 likes
  • Login
    TEAC AG-D500
  • 498 Views
  • 0 replies
  • 0 likes

Superuser Contribution Play Spotify Playlist from Microsoft Teams-tab

Hello, We work with Microsoft Teams at my company, and since most of my collegues also have a spotify premium account, we would like to listen to each others songs, and sometimes discuss the music. So i added a Microsoft Team tab of type "website" to...

  • Visitor
  • Hello,   We work with Microsoft Teams at my company, and since most of my collegues also have a spotify premium account, we would like to listen to each others songs, and sometimes discuss the...
  • Mihail
  • Spotify Legend
  • 8260 Views
  • 1 replies
  • 0 likes
  • Other
  • 8260 Views
  • 1 replies
  • 0 likes