Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8503 Views
  • 60 replies
  • 8 likes
  • Other
  • 8503 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19539 Views
  • 9 replies
  • 2 likes
  • Other
  • 19539 Views
  • 9 replies
  • 2 likes

Help newbie to shuffle genres

PlanPremiumCountryRussiaDeviceXiaomi Redmi 3Operating SystemAndroid 5.1.1 My Question or IssueTrying Spotify for the first time and cant find solution for my question in FAQs. After starting app I was asked to add my favourite artists. I like differe...

  • Casual Listener
  • Plan Premium Country Russia Device Xiaomi Redmi 3 Operating System Android 5.1.1   My Question or Issue Trying Spotify for the first time and cant find solution for my question in FAQs...
  • Ivan_Ge
  • Casual Listener
  • 1192 Views
  • 1 replies
  • 0 likes
  • Other
  • 1192 Views
  • 1 replies
  • 0 likes

Problem with connecting "Spotify Recently Played" Twitch extension

PlanPremiumCountryRussiaOperating SystemWindows 10BrowserFirefox Browser v78.0.2 (64-bit)My Question or IssueI tried to install "Spotify Recently Played" Twitch extension and when it asks to connect my Spotify account to Twitch, I click connect butto...

  • Regular
  • Plan Premium Country Russia Operating System Windows 10 Browser Firefox Browser v78.0.2 (64-bit) My Question or Issue I tried to install "Spotify Recently Played" Twitch extension and when i...
  • 1757 Views
  • 0 replies
  • 4 likes
  • Connect
    Other
  • 1757 Views
  • 0 replies
  • 4 likes

Missing Spotify app in Galaxy Store (Croatia) for Samsung Gear S3 Frontier

PlanPremiumCountryCroatiaDeviceSamsung Gear S3 FrontierOperating SystemTizen 4.0.0.7 My Question or IssueHello, it seems that Spotify app is missing from Galaxy Store in Croatia. I know you have just launched here, but please try to update the Galaxy...

  • Newbie
  • Plan Premium Country Croatia Device Samsung Gear S3 Frontier Operating System Tizen 4.0.0.7   My Question or Issue Hello,   it seems that Spotify app is missing from Galaxy Stor...
  • 948 Views
  • 0 replies
  • 3 likes
  • Samsung
  • 948 Views
  • 0 replies
  • 3 likes

Sportify App for Samsung Galaxy Watch Active 2

Hi, I would like to install the Spotify app on my Galaxy Watch Active2 but I cannot find the app in Wearable store. Could you please assist. Country: Belarus

  • Visitor
  • Hi,   I would like to install the Spotify app on my Galaxy Watch Active2 but I cannot find the app in Wearable store.    Could you please assist.   Country: Belarus
  • toxicgen
  • Visitor
  • 1708 Views
  • 1 replies
  • 3 likes
  • Samsung
  • 1708 Views
  • 1 replies
  • 3 likes

Opera and "Playback of protected content is not enabled"

PlanFreeCountryRussiaDeviceWeb-player on OperaOperating SystemLinux (KDE Neon) When I go to https://open.spotify.com message about protected content appears, but it already enabled in browser by default. I've restarted browser, I've tried clean cooki...

  • Visitor
  • Plan Free Country Russia Device Web-player on Opera Operating System Linux (KDE Neon)   When I go to https://open.spotify.com message about protected content appears, but it a...
  • 1662 Views
  • 0 replies
  • 3 likes
  • Other
  • 1662 Views
  • 0 replies
  • 3 likes

No Spotify app for Galaxy Watch in Samsung Galaxy Store in Russia(

Plan PremiumCountry Russia DeviceSamsung Galaxy WatchOperating SystemTizen Please make Spotify app for Samsung Galaxy watch available in Russia

  • Visitor
  • Plan Premium Country Russia   Device Samsung Galaxy Watch Operating System Tizen   Please make Spotify app for Samsung Galaxy watch available in Russia    
  • 451 Views
  • 0 replies
  • 4 likes
  • Samsung
  • 451 Views
  • 0 replies
  • 4 likes

Superuser Contribution [All Platforms][Playlists] Donating to BLM

With the protests happening yesterday and today in response to police brutality and the senseless murders of several unarmed black people, I think that Spotify should donate a portion or all of the profits they make from people streaming the Black Li...

  • Casual Listener
  • With the protests happening yesterday and today in response to police brutality and the senseless murders of several unarmed black people, I think that Spotify should donate a portion or all of the p...
  • Katerina
  • Spotify Legend
  • 8971 Views
  • 32 replies
  • 26 likes
  • All Platforms
    Playlists
  • 8971 Views
  • 32 replies
  • 26 likes

[Web Player][Playlists] New logic for New playlist

According as new user I've try to create new playlist. First of all I add more than 300 likes to different songs with different genres. Next I'm going to create New playlist with russian values in name: "Новый плейлист" (which mean New playlist in En...

  • Newbie
  • According as new user I've try to create new playlist. First of all I add more than 300 likes to different songs with different genres. Next I'm going to create New playlist with russian values in na...
  • 630 Views
  • 0 replies
  • 1 likes
  • Playlists
    Web Player
  • 630 Views
  • 0 replies
  • 1 likes

Alexa not playing Spotify ‘Song radio’

When using the Spotify app, when I select a song to play, Spotify will play other similar songs (chosen automatically) afterwards. It’s called ‘Song radio’. I love this feature. I have an Alexa-enabled Sonos speaker and would like Spotify to play oth...

  • Visitor
  • When using the Spotify app, when I select a song to play, Spotify will play other similar songs (chosen automatically) afterwards. It’s called ‘Song radio’.  I love this feature. I have an Al...
  • XXPepper
  • Casual Listener
  • 6536 Views
  • 1 replies
  • 0 likes
  • 6536 Views
  • 1 replies
  • 0 likes

Podcast analytics not updating

PlanFreeCountryIndiaDevice(One Plus Six)Operating SystemAndroid Oreo My Question or IssueHey guys, I have a podcast by name of Daily Passenger. The analytics for 14th July haven't shown up. Normally the new numbers show up at 12 PM daily. Can you hel...

  • Visitor
  • Plan Free Country India Device (One Plus Six) Operating System Android Oreo   My Question or Issue Hey guys,   I have a podcast by name of Daily Passenger. The analytics fo...
  • 753 Views
  • 0 replies
  • 0 likes
  • Other
  • 753 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution different country content

PlanPremiumCountryPoland/Belarus My Question or IssueAre there any differences between available content in Poland (EU in general) and Russia (Belarus/Ukraine)? If so, where I can find a list of unavailable songs?

  • Visitor
  • Plan Premium Country Poland/Belarus     My Question or Issue Are there any differences between available content in Poland (EU in general) and  Russia (Belarus/Ukraine)? If so, ...
  • Mario
  • Spotify Legend
  • 862 Views
  • 1 replies
  • 0 likes
  • music
  • 862 Views
  • 1 replies
  • 0 likes

Shuffle only playing small part of playlist

PlanPremiumCountryEnglandDeviceiPhone 11Operating SystemiOS 13 My Question or IssueWhen shuffling my playlist, only a small part of my playlist of 300+ songs is being played and the same songs are being repeated.

  • Visitor
  • Plan Premium Country England Device iPhone 11 Operating System iOS 13   My Question or Issue When shuffling my playlist, only a small part of my playlist of 300+ songs is being played ...
  • 415 Views
  • 0 replies
  • 2 likes
  • Other
  • 415 Views
  • 0 replies
  • 2 likes

No Spotify App on LG Smart TV

PlanPremiumCountryAustraliaDeviceLg Smart TV 42LB6500-THOperating SystemWeb OS My Question or IssueHi, I have a LG Smart TV (LG 42LB6500-TH) and I cannot find the spotify app on the LG store. I have updated the firmware and still can't find the app o...

  • Newbie
  • Plan Premium Country Australia Device Lg Smart TV  42LB6500-TH Operating System Web OS   My Question or Issue Hi, I have a LG Smart TV (LG 42LB6500-TH) and I cannot find the spoti...
  • 2034 Views
  • 0 replies
  • 0 likes
  • TV
  • 2034 Views
  • 0 replies
  • 0 likes

Spotify can't play this right now. If you have file on your computer you can import it.

Hello there, I keep having issues about a error for Spotify software and when I play a music / playlist it keeps saying. (Spotify can't play this right now. If you have file on your computer you can import it.) I tried to look it up how to fix it but...

  • Casual Listener
  • Hello there, I keep having issues about a error for Spotify software and when I play a music / playlist it keeps saying. (Spotify can't play this right now. If you have file on your computer you...
  • IceKingFlash
  • Casual Listener
  • 338 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 338 Views
  • 1 replies
  • 0 likes

The Screamers catalogue no longer available

The Screamers catalogue of songs has recently gone missing from Spotify. I hope that this is a mistake that will be fixed soon and not an intentional decision to remove their music from the service. The Screamers are an all time favorite for me so to...

  • Newbie
  • The Screamers catalogue of songs has recently gone missing from Spotify. I hope that this is a mistake that will be fixed soon and not an intentional decision to remove their music from the service. ...
  • EthanS1
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • Please Fix This
  • 504 Views
  • 1 replies
  • 0 likes

Is it okay to link to a spotify playlist from a (commercial) ebook

Hi guys, I'm a self publishing author. In my new novel I'd like to include a spotify playlist of songs that are closely related to the story but I'm wondering if I am stepping on any toes with this regarding copyrights/commercial use or else? Some ba...

  • Visitor
  • Hi guys,  I'm a self publishing author. In my new novel I'd like to include a spotify playlist of songs that are closely related to the story but I'm wondering if I am stepping on any toes with...
  • EthanS1
  • Community Legend
  • 1717 Views
  • 1 replies
  • 0 likes
  • Other
  • 1717 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nobody cant find my public playlist

I'm making playlists public to other users, but when I searched for my playlists on a friend's account I couldn't find them. I want people to find my playlists directly through the search and not just via my account. I'm using Spotify 1.0.42.151.g19d...

  • Casual Listener
  • I'm making playlists public to other users, but when I searched for my playlists on a friend's account I couldn't find them. I want people to find my playlists directly through the search and not j...
  • Elena
  • Moderator
  • 2288 Views
  • 3 replies
  • 1 likes
  • Web Player
    Windows
  • 2288 Views
  • 3 replies
  • 1 likes

I lose my PlayStation network aount, i can't unlink my spotify account to my new Playstation Network

So, i have this account in psn that i created in 2013, i created when have buyed a new ps3, but since then i changed my password from the e-mail that i created my PSN account and the password of my PSN, that is, I don't have access to either account,...

  • Visitor
  • So, i have this account in psn that i created in 2013, i created when have buyed a new ps3, but since then i changed my password from the e-mail that i created my PSN account and the password of my P...
  • 642 Views
  • 0 replies
  • 0 likes
  • Connect
    PlayStation
    ps3
    Sony
  • 642 Views
  • 0 replies
  • 0 likes

[browser] log out on browser close

Hello!I have had this problem for a while now, the Spotify web player requires me to log in after every time I close my browser and sometimes even after I close the tab. This shouldn't be a problem with the browser settings since this doesn't happen ...

  • Casual Listener
  • Hello! I have had this problem for a while now, the Spotify web player requires me to log in after every time I close my browser and sometimes even after I close the tab. This shouldn't be a problem...
  • Meeee1
  • Casual Listener
  • 603 Views
  • 1 replies
  • 1 likes
  • Other
  • 603 Views
  • 1 replies
  • 1 likes

Solved!! Can't add spotify to site

Hello! I read this article: https://newsroom.spotify.com/2018-09-04/how-to-embed-spotifys-play-button/ and try to add spotify player to this site, but he does not appear. I think maybe this is a javascript conflict, but the console GC does not show a...

  • Casual Listener
  • Hello! I read this article: https://newsroom.spotify.com/2018-09-04/how-to-embed-spotifys-play-button/ and try to add spotify player to this site, but he does not appear. I think maybe this is a...
  • EthanS1
  • Community Legend
  • 1583 Views
  • 3 replies
  • 0 likes
  • Other
  • 1583 Views
  • 3 replies
  • 0 likes