Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8817 Views
  • 65 replies
  • 8 likes
  • Other
  • 8817 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19596 Views
  • 9 replies
  • 2 likes
  • Other
  • 19596 Views
  • 9 replies
  • 2 likes

Superuser Contribution Connection issues with chromecast audio

PlanPremiumCountryGermanyDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI have trouble connecting my chromecast audio with Spotify. When I try to play music and I put the phone away or use another app, the music stops after one m...

  • Visitor
  •   Plan Premium Country Germany Device Samsung Galaxy A50 Operating System Android   My Question or Issue I have trouble connecting my chromecast audio with Spotify. When I try to...
  • Mario
  • Spotify Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Speaker issues

I'm not sure if anyone else has had this issue but I run my setup through my stereo. Basically my xbox one is hdmi to my tv and my tv sends all noise through to my stereo via a cable from headphone Jack. Doesnt matter what I use I've never had any pr...

  • Newbie
  • I'm not sure if anyone else has had this issue but I run my setup through my stereo. Basically my xbox one is hdmi to my tv and my tv sends all noise through to my stereo via a cable from headphone J...
  • 436 Views
  • 0 replies
  • 0 likes
  • Music Discussion
  • 436 Views
  • 0 replies
  • 0 likes

Why does Spotify cut the ending out of certain songs?

So I've noticed certain songs won't have all of their content. A perfect example is Autumn Effect by 10 Years. On Spotify, it's only around 4 1/2 minutes. On Pandora, it's at it's correct 10 minute runtime. But Spotify does it for a variety of songs,...

  • Visitor
  • So I've noticed certain songs won't have all of their content. A perfect example is Autumn Effect by 10 Years. On Spotify, it's only around 4 1/2 minutes. On Pandora, it's at it's correct 10 minute r...
  • 535 Views
  • 0 replies
  • 0 likes
  • Other
  • 535 Views
  • 0 replies
  • 0 likes

Superuser Contribution Album Limit

Is there a limit on the number of albums that we can save to our Library? Any albums I now save don’t contribute to the 10k song limit.

  • Casual Listener
  • Is there a limit on the number of albums that we can save to our Library? Any albums I now save don’t contribute to the 10k song limit.  
  • Zandermcsween
  • Casual Listener
  • 4357 Views
  • 6 replies
  • 0 likes
  • music
  • 4357 Views
  • 6 replies
  • 0 likes

How do I skip songs without Spotify thinking I dislike them?

I just learned that Spotify thinks you don't like a song when you skip it!? Maybe I'm just weird, but the only songs I skip in my playlists are the ones I like the most. If you listen to a song too much then it becomes repetitive, you get used to it ...

  • Casual Listener
  •  I just learned that Spotify thinks you don't like a song when you skip it!? Maybe I'm just weird, but the only songs I skip in my playlists are the ones I like the most. If you listen to a song...
  • 538 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 538 Views
  • 0 replies
  • 0 likes

Amazon Echo Link no longer working with Spotify (not appearing on "Connect to a Device")

My Amazon Echo Link worked just fine with the Spotify PC/Win 10 desktop app until today (5/25/20), when I installed the recent Spotify update. Now my EchoLink device does not appear in the "Connect to a device" options (I can still see my Echo Dots a...

  • Casual Listener
  • My Amazon Echo Link worked just fine with the Spotify PC/Win 10 desktop app until today (5/25/20), when I installed the recent Spotify update. Now my Echo Link device does not appear in the "Connect...
  • EchoLinkUser
  • Casual Listener
  • 890 Views
  • 1 replies
  • 1 likes
  • Other
  • 890 Views
  • 1 replies
  • 1 likes

Changing Devices

PlanFree/PremiumPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone6laptopGoogle Home MiniOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10iOS 12 My Question or IssueWhen I play a playlist and select shuffl...

  • Gig Goer
  • Plan Free/Premium Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone6 laptop Google Home Mini Operating System (iOS 10, Android Oreo, Windows 10,etc....
  • 255 Views
  • 0 replies
  • 0 likes
  • Other
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Yamaha R-N 500 - Spotify Connnect not working anymore

PlanPremiumCountryGermany DevicePC / Samsung Galaxy Note9 / Yamaha R-N 500Operating SystemWindows 10 / Android 9.0 My Question or IssueHello, I was able to use Spotify with my R-N 500 in the past, but now the A/V receiver is not in the list of availa...

  • Casual Listener
  • Plan Premium Country Germany  Device PC / Samsung Galaxy Note9 / Yamaha R-N 500 Operating System Windows 10 / Android 9.0   My Question or Issue Hello,   I was able to use ...
  • lmazurk
  • Casual Listener
  • 4352 Views
  • 11 replies
  • 0 likes
  • Connect
    Other
  • 4352 Views
  • 11 replies
  • 0 likes

desconexion spotify y google home, DESESPERANTE

Hola, estoy teniendo un problema. La transmision con mi Chromecast usando Spotify y google home se pausa constantemente. El resto de aplicaciones como Youtube o Netflix funcionan sin problemas. Primero tarda mucho en conectarse con el dispositivo. Lu...

  • Visitor
  • Hola, estoy teniendo un problema. La transmision con mi Chromecast usando Spotify y google home se pausa constantemente. El resto de aplicaciones como Youtube o Netflix funcionan sin problemas. Prime...
  • 1638 Views
  • 0 replies
  • 2 likes
  • desconexion
    google gome
    se corta
  • 1638 Views
  • 0 replies
  • 2 likes

Superuser Contribution Video platform?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) M...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro lat...
  • Xenia
  • Moderator
  • 524 Views
  • 3 replies
  • 0 likes
  • Other
  • 524 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jumping to random songs in playlist since upgrading to Family

PlanSpotify FamilyCountryNetherlandsDeviceSonos, Android phones My Question or IssueSince i have upgraded to spotify family i have in issue on all my 3 accounts linked to this subscription. Both on my phone, my wifes phone and on my sonos system spot...

  • Casual Listener
  • Plan Spotify Family Country Netherlands Device Sonos, Android phones   My Question or Issue Since i have upgraded to spotify family i have in issue on all my 3 accounts linked to this su...
  • Elena
  • Moderator
  • 803 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 803 Views
  • 1 replies
  • 0 likes

Superuser Contribution Really loud adds / commercials

Since few weeks some commercial adds got really, really loud, comparing to the music. As I'm usually listen to music while not sitting straight before PC it gets really freaking annoying. I hope this is just oversight not intentional forcing me to pa...

  • Newbie
  • Since few weeks some commercial adds got really, really loud, comparing to the music. As I'm usually listen to music while not sitting straight before PC it gets really freaking annoying.   I ...
  • Xenia
  • Moderator
  • 1149 Views
  • 5 replies
  • 5 likes
  • Account
    Free
    Other
  • 1149 Views
  • 5 replies
  • 5 likes

Superuser Contribution Spotify For Artist Shows 1 Stream

When i use spotify for artists on the live count it shows me 293 streams on my song, everywhere else where streams are listed it shows me 1.

CrashWasTaken_0-1590351606645.png
  • Visitor
  • When i use spotify for artists on the live count it shows me 293 streams on my song, everywhere else where streams are listed it shows me 1.     
  • Mario
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • music
  • 335 Views
  • 1 replies
  • 0 likes

Counting social media shares

My Question or IssueHow are shares of a song counted? Does simply clicking “copy link” count as a share or does that link then have to be used somehow via text, social media, etc. for it to count as a share?

  • Visitor
  • My Question or Issue How are shares of a song counted?  Does simply clicking “copy link” count as a share or does that link then have to be used somehow via text, social media, etc. for it to c...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

album picture on lockscreen

hi,my lockscreen background showes the album picture off the song I am playing currently, but I do not like this. But I also would like to have the pause/skip/last song- button on my lockscreen. Is there a way to turn the album background off but to ...

  • Visitor
  • hi, my lockscreen background showes the album picture off the song I am playing currently, but I do not like this. But I also would like to have the pause/skip/last song- button on my lockscreen. Is...
  • Emilia_8
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Other
  • 456 Views
  • 1 replies
  • 0 likes

Gerenciamento de cache

Eu acho que o Spotify deveria ter um Smart cache, para que quando o cache atingisse uma determinada Quantidade o cache fosse limpo automaticamente pelo spotify.

  • Visitor
  • Eu acho que o Spotify deveria ter um Smart cache, para que quando o cache atingisse uma determinada Quantidade o cache fosse limpo automaticamente pelo spotify.
  • 297 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 297 Views
  • 0 replies
  • 0 likes

[Smart Speaker ][Playlists] Turn off shuffle for liked songs playlist

Whenever I ask my google assistant to play my “liked songs”, every single time it will begin at random song from somewhere within my collection. At the same time, it will have shuffle on. So I have to open my Sonos/Spotify app, disable shuffle and st...

  • Visitor
  • Whenever I ask my google assistant to play my “liked songs”, every single time it will begin at random song from somewhere within my collection. At the same time, it will have shuffle on. So I have t...
  • DawnOfRinzler
  • Casual Listener
  • 2014 Views
  • 2 replies
  • 2 likes
  • Google Assistant
    Playlists
  • 2014 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can't Stream Local Songs to Chromecast (Spotify Connect)

I have Spotify Desktop (Mac), a Google Home Mini, and a Chromecast Audio. In general, Spotify Connect recognizes both my Google Home (as "Kitchen Speaker") and my Chromecast Audio (as "Dining Room Speaker"). Sometimes it fails to recognize one or the...

  • Casual Listener
  • I have Spotify Desktop (Mac), a Google Home Mini, and a Chromecast Audio.   In general, Spotify Connect recognizes both my Google Home (as "Kitchen Speaker") and my Chromecast Audio (as "Dinin...
  • chrislineau
  • Visitor
  • 1142 Views
  • 3 replies
  • 1 likes
  • 1142 Views
  • 3 replies
  • 1 likes

Spotify Connect - weird new issues

Any help is greatly appreciated - thanks! PlanFamily PremiumCountryUSA DeviceGalaxy S9, Spotify web player, or Spotify desktop (on Windows 10)playing through Spotify Connect to:Yamaha RX-V675 or Raspberry Pi running Moode AudioOperating SystemAndroid...

  • Casual Listener
  • Any help is greatly appreciated - thanks!   Plan Family Premium Country USA   Device Galaxy S9, Spotify web player, or Spotify desktop (on Windows 10) playing through Spotify Conne...
  • 1976 Views
  • 0 replies
  • 2 likes
  • Connect
  • 1976 Views
  • 0 replies
  • 2 likes

Accidentally clicked forget device

I accidentally clicked on forget device. Is there anyway to search for the device again? I’ve tried restarting everything unplugging it all reconnecting the speakers deleting the app and it will not show up on Spotify connect no matter what I do

  • Visitor
  • I accidentally clicked on forget device. Is there anyway to search for the device again? I’ve tried restarting everything unplugging  it all reconnecting the speakers deleting the app and it wil...
  • 790 Views
  • 0 replies
  • 1 likes
  • Social & Random
  • 790 Views
  • 0 replies
  • 1 likes