Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • dan_kwc2000
  • Regular
  • 17481 Views
  • 109 replies
  • 11 likes
  • Other
  • 17481 Views
  • 109 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21474 Views
  • 9 replies
  • 2 likes
  • Other
  • 21474 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution [Web Player][Connect] Wrong translation in Polish

Hi, There is a typo in translation of "How to add family members" as shown in the screenshot below. This should be "Jak ..." not "Jaj ...". "Jaj" means "eggs" in Polish, one can say "Bez jaj" which means "No kidding" (phrase) or "No eggs" (direct tra...

sierzant_0-1595928638055.png
  • Casual Listener
  • Hi, There is a typo in translation of "How to add family members" as shown in the screenshot below. This should be "Jak ..." not "Jaj ...".    "Jaj" means "eggs" in Polish, one can sa...
  • sierzant
  • Casual Listener
  • 1183 Views
  • 3 replies
  • 2 likes
  • Connect
    Web Player
  • 1183 Views
  • 3 replies
  • 2 likes

Convert playlist to continuous mix

PlanPremiumCountryUKDevice(Moto g4)Operating System My Question or Issue Hi, I'm looking to do a mix for friends but rather than send a playlist and them being able to see what songs are included from the beginning I wanted it to be one continuous mi...

  • Visitor
  • Plan Premium Country UK Device (Moto g4) Operating System   My Question or Issue   Hi,   I'm looking to do a mix for friends but rather than send a playlist and them being ...
  • 529 Views
  • 0 replies
  • 0 likes
  • Other
    TV
  • 529 Views
  • 0 replies
  • 0 likes

Nintendo game soundtracks and Spotify on Nintendo Switch.

Will Spotify be on the Nintendo Switch, and there are plans to collaborate with Nintendo and add soundtracks from Zelda, Animal Crossing, Mario?

  • Visitor
  • Will Spotify be on the Nintendo Switch, and there are plans to collaborate with Nintendo and add soundtracks from Zelda, Animal Crossing, Mario?
  • 581 Views
  • 0 replies
  • 2 likes
  • Other
  • 581 Views
  • 0 replies
  • 2 likes

[desktop/webplayer] Podcast scrolling repeats results

Operating SystemWindows 10 My Question or IssueI've been listening to a podcast via the webplayer on Google Chrome where I would start with the oldest and work my way to the newest episode. Last week I was able to scroll down to the first episodes bu...

  • Visitor
  • Operating System Windows 10   My Question or Issue I've been listening to a podcast via the webplayer on Google Chrome where I would start with the oldest and work my way to the newest episo...
  • 408 Views
  • 0 replies
  • 0 likes
  • Other
  • 408 Views
  • 0 replies
  • 0 likes

How do I return my Home, Library,etc bar to its original position?

PlanFree DeviceAmazon Kindle My Question or Issue:Hey, I was on my spotify interface earlier and I think I may have touched something, because my taskbar (Home, Library, Search) changed from being at the bottom of the screen to the side. I looked in ...

  • Visitor
  •   Plan Free   Device Amazon Kindle   My Question or Issue: Hey, I was on my spotify interface earlier and I think I may have touched something, because my taskbar (Home, Librar...
  • 325 Views
  • 0 replies
  • 0 likes
  • Other
  • 325 Views
  • 0 replies
  • 0 likes

Search

Hello!When I search on Spotify my search is overloaded with podcasts instead of music, even if I search a super popular artist such as drake, the majority of the results(and even the first result) are podcast episodes. This only started happening in ...

  • Visitor
  • Hello! When I search on Spotify my search is overloaded with podcasts instead of music, even if I search a super popular artist such as drake, the majority of the results(and even the first result) ...
  • Billy-J
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • Other
  • 443 Views
  • 1 replies
  • 0 likes

Where I Can See My Rewards

Hi, So I wanted to know if there is a way to see my rewards? Or is that only for the official "Rock Stars" and not the "Rising Stars" yet? Also, when do you get to leave the "Rising Star" Stage and go to the "Rock Star" Stage? Just wondering and curi...

  • Composer
  • Hi,    So I wanted to know if there is a way to see my rewards? Or is that only for the official "Rock Stars" and not the "Rising Stars" yet? Also, when do you get to leave the "Rising St...
  • Billy-J
  • Spotify Star
  • 715 Views
  • 1 replies
  • 0 likes
  • Other
  • 715 Views
  • 1 replies
  • 0 likes

[All Platforms][Other][Missing I18N] Missing i18n in renewal mail: Family_Premium_V2

Hi, I just re-enabled Spotify premium before the canceled period ran out.The header in the email contained what I assume is an i18n key indicating that there are missing translations. The key is: Family_Premium_V2Language is german. I've originally t...

  • Newbie
  • Hi,   I just re-enabled Spotify premium before the canceled period ran out. The header in the email contained what I assume is an i18n key indicating that there are missing translations. &...
  • 330 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 330 Views
  • 0 replies
  • 0 likes

Spotify for Galaxy Watch in Russian Galaxy Store

PlanPremiumCountryRussiaDeviceSamsung Galaxy WatchOperating SystemTizen 4.0.0.7 My Question or IssueToday Spotify came to Russia! I've been waiting for it so much! I've found Spotify app in Google Play store, but I can't find Spotify app in Samsung G...

  • Visitor
  • Plan Premium Country Russia Device Samsung Galaxy Watch Operating System Tizen 4.0.0.7   My Question or Issue Today Spotify came to Russia! I've been waiting for it so much! I've found...
  • miharek
  • Casual Listener
  • 2301 Views
  • 4 replies
  • 7 likes
  • Connect
    music
    Samsung
  • 2301 Views
  • 4 replies
  • 7 likes

Spotify visualizer comming soon?..

Beste Spotify; Ik heb ontdekt dat het onmogelijk is om een ​​goede visualizer te vinden die werkt met Spotify. Ik las ook dat je op genoeg likes wacht als iemand een idee had voor de ideeënbox. Maar! Ik zag dat iemand 2000 likes kreeg door een visual...

  • Visitor
  • Beste Spotify; Ik heb ontdekt dat het onmogelijk is om een ​​goede visualizer te vinden die werkt met Spotify. Ik las ook dat je op genoeg likes wacht als iemand een idee had voor de ideeënbox. Maar!...
  • EthanS1
  • Community Legend
  • 1137 Views
  • 1 replies
  • 1 likes
  • 1137 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Liked songs and genres

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue it would be an awesome idea to be able to have different tabs under liked songs that are div...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Alex
  • Spotify Legend
  • 1446 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 1446 Views
  • 1 replies
  • 1 likes

Bug

When I when I search Mohammad Rafi in spotify and after that when I click on Mohammed Rafi my app get auto close in my realme 3 pro

  • Visitor
  • When I when I search Mohammad Rafi in spotify and after that when I click on Mohammed Rafi my app get auto close in my realme 3 pro  
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes

[All Platforms][Playlists] Japanese lyrics

The Japanese lyrics for some Japanese songs are not authentic Japanese (I.e. Should not contain simplified chinese words) . Would appreciate if you could update the words. Thank you.

  • Visitor
  • The Japanese lyrics for some Japanese songs are not authentic Japanese (I.e. Should not contain simplified chinese words) . Would appreciate if you could update the words. Thank you.
  • 420 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 420 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why did Cartel get removed from spotify?

Hello, why did Cartel and it's members' profiles and songs get removed from Spotify?(I'm talking about this Cartel https://open.spotify.com/album/3BlPzzq4eYuDuh9vblDP66 ) I'd love to get a real answer instead of a copy paste, thanks.

  • Casual Listener
  • Hello, why did Cartel and it's members' profiles and songs get removed from Spotify? (I'm talking about this Cartel https://open.spotify.com/album/3BlPzzq4eYuDuh9vblDP66 )  I'd love to ge...
  • Kilchoman91
  • Visitor
  • 1452 Views
  • 2 replies
  • 2 likes
  • music
    Other
  • 1452 Views
  • 2 replies
  • 2 likes

[All Platforms][Playlists] improve algorithm to match african music

Good day.Not sure I'd call this an idea, its more of a concern. But I thought I'd post it here anyways instead of using your support email where I'll receive a generic response. Your matching algorithm and capabilities when it comes to African music ...

  • Casual Listener
  • Good day. Not sure I'd call this an idea, its more of a concern. But I thought I'd post it here anyways instead of using your support email where I'll receive a generic response.   Your match...
  • Luan
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Issue I found about an artist’s profile (check body for more info)

FreeCountryAustraliaDeviceiPad 5Operating SystemiOS 13.5.1 My Question or IssueHello! I found a cool song called Sunbut when I went on the artist’s profile it said they haven’t made any songs. (https://open.spotify.com/album/6tHCk9BWwFTiT7FfTYYoxi)(h...

  • Regular
  • Free Country Australia Device iPad 5 Operating System iOS 13.5.1   My Question or Issue Hello! I found a cool song called Sun but when I went on the artist’s profile it said they haven...
  • StickyLegend
  • Regular
  • 1663 Views
  • 4 replies
  • 0 likes
  • Other
  • 1663 Views
  • 4 replies
  • 0 likes

Liked songs not appearing as liked

PlanFreeCountry DeviceAcer laptopOperating SystemWindows 10 My Question or IssueI am using the web player on Firefox. If I go to my liked songs playlist and play the songs, the green heart at the bottom left isn't filled in. If I right click on the s...

  • Casual Listener
  • Plan Free Country   Device Acer laptop Operating System Windows 10   My Question or Issue I am using the web player on Firefox. If I go to my liked songs playlist and play the son...
  • kimir97
  • Casual Listener
  • 1402 Views
  • 6 replies
  • 1 likes
  • Other
  • 1402 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution [Radio] Create New Station button missing

PlanPremiumCountryUSAPlatformWindows 10 On the Radio screen, I used to be able to create a new station by clicking the Create New Station button, as described here in the documentation. But that button has disappeared from the page, and there does no...

  • Casual Listener
  • Plan Premium Country USA Platform Windows 10   On the Radio screen, I used to be able to create a new station by clicking the Create New Station button, as described here in the documenta...
  • aak6yjk-_r05
  • Newbie
  • 34392 Views
  • 79 replies
  • 214 likes
  • 34392 Views
  • 79 replies
  • 214 likes

Can't remove greyed out song from Favorites

PlanFreeCountry USOperating SystemWindows 10 My Question or Issue I have a lot of songs in my saved favorites that are apparently not available on Spotify so they show up as greyed out. The problem is, selecting the heart icon to try to remove the tr...

  • Regular
  •   Plan Free Country  US Operating System Windows 10   My Question or Issue  I have a lot of songs in my saved favorites that are apparently not available on Spotify so th...
  • odoggyfresh
  • Regular
  • 1920 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 1920 Views
  • 1 replies
  • 1 likes