Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • MovingOnToaCompetito
  • Casual Listener
  • 17403 Views
  • 108 replies
  • 11 likes
  • Other
  • 17403 Views
  • 108 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21454 Views
  • 9 replies
  • 2 likes
  • Other
  • 21454 Views
  • 9 replies
  • 2 likes

New "Albums" and "Songs" sections...one is for ALBUMS and one is for SONGS

PlanPremiumCountryUSA Device(iPhone 8 Plus, Macbook Pro)Operating System(iOS 10, macOS High Sierra) My Question or Issue When I save an album it should save that album to the ALBUM section, and when I save a song it should save ONLY to the SONG secti...

  • Casual Listener
  • Plan Premium Country USA   Device (iPhone 8 Plus, Macbook Pro) Operating System (iOS 10, macOS High Sierra)   My Question or Issue   When I save an album it should save tha...
  • augdane
  • Casual Listener
  • 533 Views
  • 1 replies
  • 0 likes
  • Other
  • 533 Views
  • 1 replies
  • 0 likes

First of liked songs at random play mode via Alexa is always last added

PlanPremiumCountryGermanyDeviceAlexaOperating System My Question or IssueWhen I ask Alexa "Play my music randomly" the first song at this random play mode is always the last liked song in my library. This is since a long time now and very annoying...

  • Regular
  • Plan Premium Country Germany Device Alexa Operating System   My Question or Issue When I ask Alexa "Play my music randomly" the first song at this random play mode is always the last li...
  • 596 Views
  • 0 replies
  • 1 likes
  • Connect
  • 596 Views
  • 0 replies
  • 1 likes

Cannot Change Email or Facebook to Claim Google Home Mini

Hello,I am attempting to claim my Google Home Mini however I am unable to do so because Google account cannot be linked to the Google Home which is a required step before claiming it. I cannot link the two because I created my Spotify account in coll...

  • Casual Listener
  • Hello, I am attempting to claim my Google Home Mini however I am unable to do so because Google account cannot be linked to the Google Home which is a required step before claiming it.  I cann...
  • 448 Views
  • 0 replies
  • 1 likes
  • Other
  • 448 Views
  • 0 replies
  • 1 likes

Please remove corridos

Today I saw and article about a Mexican singer who had a close relationship with drug dealers and bc of that you removed his music, of course it's the right thing to do but it's not enough, there's a lot of Mexican singers writing songs about drug lo...

  • Newbie
  • Today I saw and article about a Mexican singer who had a close relationship with drug dealers and bc of that you removed his music, of course it's the right thing to do but it's not enough, there's a...
  • Nopg_99
  • Visitor
  • 774 Views
  • 1 replies
  • 0 likes
  • 774 Views
  • 1 replies
  • 0 likes

can't share a music in ig stories after the new update

PlanPremiumCountryThailandDeviceGalaxy Note8Operating SystemAndroid Pie My Question or IssueI can't share a music after the new update

  • Newbie
  • Plan Premium Country Thailand Device Galaxy Note8 Operating System Android Pie   My Question or Issue I can't share a music after the new update
  • 416 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 416 Views
  • 0 replies
  • 0 likes

Homepage on spotify is blank

The homepage is blank and I've tried everything, updated the app, restarted my phone, uninstalled it and re installed it, logged out and back in, and it is still not working. This is frustrating since I have premium.

  • Visitor
  • The homepage is blank and I've tried everything, updated the app, restarted my phone, uninstalled it and re installed it, logged out and back in, and it is still not working. This is frustrating sinc...
  • Sebasty
  • Community Legend
  • 796 Views
  • 1 replies
  • 2 likes
  • 796 Views
  • 1 replies
  • 2 likes

Depeche Mode - Question of time

PlanPremiumCountryUSA DeviceiPhone SEOperating SystemiOS 11 My Question or Issue Hi guys,I'm not sure if I chose the right board to post but here's the deal:In the Depeche Mode's "Black Celebration" album (https://open.spotify.com/album/0JSOfVzxVTpyv...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone SE Operating System iOS 11   My Question or Issue   Hi guys, I'm not sure if I chose the right board to post but here's the d...
  • agams92
  • Casual Listener
  • 1900 Views
  • 6 replies
  • 0 likes
  • music
    Other
  • 1900 Views
  • 6 replies
  • 0 likes

Affinity Survey not updating/creating new playlists

PlanPremiumCountryUnited States My Question or IssueI had previously used the Spotify affinity partnership to create a playlist based on music I had liked in the past. It worked great, and created a playlist that I very much enjoy. Now when I review ...

  • Newbie
  • Plan Premium Country United States   My Question or Issue I had previously used the Spotify affinity partnership to create a playlist based on music I had liked in the past. It worked grea...
  • ulrikvn
  • Casual Listener
  • 1032 Views
  • 1 replies
  • 0 likes
  • Other
  • 1032 Views
  • 1 replies
  • 0 likes

Can't play music on Amazon Alexa

Plan: PremiumCountry: USADevice: iPhone 8, Amazon Echo DotUsername: 2dwais7d7dm8f1uqf17m6tjnn I linked Alexa to Spotify following these steps in Amazon Alexa app on iPhone:Tap the menu in the top-left.Tap Settings, then Music.Select Spotify, then Lin...

  • Visitor
  • Plan: Premium Country: USA Device: iPhone 8, Amazon Echo Dot Username: 2dwais7d7dm8f1uqf17m6tjnn   I linked Alexa to Spotify following these steps in Amazon Alexa app on iPhone: Tap ...
  • markus-w
  • Visitor
  • 1252 Views
  • 1 replies
  • 0 likes
  • Other
  • 1252 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I find podcasts on desktop?

I can't find podcasts in the Windoows desktop client. Is that intentional or am I just missing something?

  • Newbie
  • I can't find podcasts in the Windoows desktop client. Is that intentional or am I just missing something?  
  • dogma00
  • Regular
  • 47203 Views
  • 22 replies
  • 3 likes
  • Web Player
    Windows
  • 47203 Views
  • 22 replies
  • 3 likes

Web Player Not Working

Spotify works in Safari, but not in Chrome - I'm trying to use it with my Chromecast Audio, so switching to Safari instead isn't really an option. It will let me log in, but then switches to this. I've tried clearing the cache, allowing plugins, and ...

Screen Shot 2017-07-02 at 2.21.18 PM.png
  • Newbie
  • Spotify works in Safari, but not in Chrome - I'm trying to use it with my Chromecast Audio, so switching to Safari instead isn't really an option. It will let me log in, but then switches to this. I'...
  • Samson-91
  • Gig Goer
  • 752 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 752 Views
  • 2 replies
  • 0 likes

Superuser Contribution Fix album likes

Plan:PremiumCountry:BrazilDevice:Xiaomi Mi 8 / PCOperating System:Android 10 / Windows 10My Question or Issue:There is bug(?) in the app. Every time that I press the like button of an album it doesn't like the songs. If I liked an album it's obvious ...

  • Newbie
  • Plan: Premium Country: Brazil Device: Xiaomi Mi 8 / PC Operating System: Android 10 / Windows 10 My Question or Issue: There is bug(?) in the app. Every time that I press the like button of ...
  • Katerina
  • Spotify Legend
  • 927 Views
  • 2 replies
  • 0 likes
  • Other
  • 927 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook share

PlanPremiumCountryUruguayDevice(iPhone 7 and Macbook Pro late 2016)Operating System(iOS 13.2 and macOS Catalina 10.15) My Question or IssueI used to share songs on Facebook months ago, and they were posted with a mini player to play some track second...

  • Visitor
  • Plan Premium Country Uruguay Device (iPhone 7 and Macbook Pro late 2016) Operating System (iOS 13.2 and macOS Catalina 10.15)   My Question or Issue I used to share songs on Facebook m...
  • Guido
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • music
  • 408 Views
  • 1 replies
  • 0 likes

How to communicate with spotify ? Like with email , what is their email ? or something else , help!

I trying to find a way to contact or communicate with spotify , but i don't know their email , can anyone help me?

  • Casual Listener
  • I trying to find a way to contact or communicate with spotify , but i don't know their email , can anyone help me?
  • Moogroland2019
  • Visitor
  • 1388 Views
  • 2 replies
  • 1 likes
  • 1388 Views
  • 2 replies
  • 1 likes

Login with email instead of username

Hey I need to login using my email instead of the generated username when I register using email. In the login screen of the desktop apps, the input says: Username or Email, but when I fill my email it always failed to login. What is that mean? I can...

  • Casual Listener
  • Hey I need to login using my email instead of the generated username when I register using email. In the login screen of the desktop apps, the input says: Username or Email, but when&n...
  • FrostburnSpirit
  • Casual Listener
  • 5842 Views
  • 5 replies
  • 2 likes
  • Linux
    Mac
    Web Player
    Windows
  • 5842 Views
  • 5 replies
  • 2 likes

Spotify Premium Family Plan and Amazon Household can't share Echo devices

Spotify Premium account with family plan (2 users, wife and me) Amazon with Household (2 users, wife and me) Costa Rica Huawei P30 Pro (both have the same device, running Android) --------------- The problem I'm having is that even though my wife and...

  • Casual Listener
  • Spotify Premium account with family plan (2 users, wife and me)  Amazon with Household (2 users, wife and me)  Costa Rica  Huawei P30 Pro (both have the same device, running Android...
  • 849 Views
  • 0 replies
  • 0 likes
  • Other
  • 849 Views
  • 0 replies
  • 0 likes

Specific ad volume extremely loud: Euromaster Reifenservice

PlanFreeCountryGermanyDeviceLaptopOperating SystemWindows 10 My Question or IssueHello,I have taken as a fact that ads in Spotify are louder than the music - which like for many other people, makes me think about stop using this app soon. But this is...

  • Visitor
  • Plan Free Country Germany Device Laptop Operating System Windows 10   My Question or Issue Hello, I have taken as a fact that ads in Spotify are louder than the music - which like for...
  • 508 Views
  • 0 replies
  • 1 likes
  • Other
  • 508 Views
  • 0 replies
  • 1 likes

Solved!! When do I know if my song is in an editorial playlist?

Today (26th October) I sent a song for playlist consideration. Will I know if (if!) the song was accepted only on the day that it comes out (that should be the 2nd December) or in the same moment that it gets actually and eventually accepted? And how...

  • Casual Listener
  • Today (26th October) I sent a song for playlist consideration. Will I know if (if!) the song was accepted only on the day that it comes out (that should be the 2nd December) or in the same moment tha...
  • OneByBoo
  • Roadie
  • 31560 Views
  • 1 replies
  • 1 likes
  • Other
  • 31560 Views
  • 1 replies
  • 1 likes

Connect everywhere stopped working on Denon X-1100W

Hi there!I'm using Denon X1100 W and it was working sweet with Spotify untill month ago. Now Spotify doesn't see it at all. I have check the website and it's not present on list of supported hi-fis. Is that true? If so, can you provide app version wh...

  • Newbie
  • Hi there! I'm using Denon X1100 W and it was working sweet with Spotify untill month ago. Now Spotify doesn't see it at all. I have check the website and it's not present on list of supported hi-fis...
  • 463 Views
  • 0 replies
  • 0 likes
  • Connect
    Denon
  • 463 Views
  • 0 replies
  • 0 likes