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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18067 Views
  • 117 replies
  • 11 likes
  • Other
  • 18067 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21548 Views
  • 9 replies
  • 2 likes
  • Other
  • 21548 Views
  • 9 replies
  • 2 likes

Fails to play on Bose SoundTouch

Plan PremiumCountry Hong KongDevice iPhone and Bose SoundTouch My Question or IssueEverything has been playing fine until a couple of days ago.Spotify fails to play on Bose SoundTouch when controlled from remote, iphone, macbook app.Plays OK on car a...

  • Visitor
  • Plan Premium Country Hong Kong Device iPhone and Bose SoundTouch   My Question or Issue Everything has been playing fine until a couple of days ago. Spotify fails to play on Bose SoundTouc...
  • 750 Views
  • 0 replies
  • 1 likes
  • Other
  • 750 Views
  • 0 replies
  • 1 likes

Spotify

PlanFreeCountryFranceDeviceSamsung galaxie S8Operating SystemAndroidMy Question or IssueMy question is simple, why did I watch a "short video" for 30 min of free listening but I Keep having ads ? I feel raped , u tell to me watch a boring video for h...

  • Visitor
  • Plan Free Country France Device Samsung galaxie S8 Operating System Android My Question or Issue My question is simple, why did I watch a "short video" for 30 min of free listening but I Kee...
  • eltoch
  • Composer
  • 1020 Views
  • 1 replies
  • 0 likes
  • Other
  • 1020 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song not available

Premium plan, Spain, Samsung Galaxy S9+, Android Oreo. I wanted to hear Sneakin' by Drake and 21 Savage and when I searched it on my playlist it wasn't there, neither on the search tool. Looking for it on Google I found a link, but when it opens on t...

  • Visitor
  • Premium plan, Spain, Samsung Galaxy S9+, Android Oreo.   I wanted to hear Sneakin' by Drake and 21 Savage and when I searched it on my playlist it wasn't there, neither on the search tool. Loo...
  • Petya
  • Community Legend
  • 905 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 905 Views
  • 1 replies
  • 0 likes

Superuser Contribution pausing at the beginning of every son

PlanpremiumCountryUSA DeviceChromebookOperating System My Question or IssueSpotify pauses for about 4 seconds at the beginning of each song (9 second mark).I use a chromebook and recently had to upgrade the chrome browser because Spotify said it no l...

  • Visitor
  • Plan premium Country USA   Device Chromebook Operating System     My Question or Issue Spotify pauses for about 4 seconds at the beginning of each song (9 second mark). I u...
  • Petya
  • Community Legend
  • 1407 Views
  • 1 replies
  • 0 likes
  • 1407 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify on chromebook

PlanPremiumCountryThe NetherlandsDeviceToshiba CB30-B-104 ChromebookOperating SystemChrome OS My Question or IssueEvery song I play on my laptop stops playing at 9 seconds. After about 5 seconds it does continue playing but I do find this a bit annoy...

  • Visitor
  • Plan Premium Country The Netherlands Device Toshiba CB30-B-104 Chromebook Operating System Chrome OS   My Question or Issue Every song I play on my laptop stops playing at 9 seconds. A...
  • Petya
  • Community Legend
  • 1362 Views
  • 1 replies
  • 0 likes
  • Other
  • 1362 Views
  • 1 replies
  • 0 likes

Fire TV Stick - Spotify unusable

My Question or IssueWhen I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started to happen after an update. This renders the app useles...

  • Regular
  • My Question or Issue When I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started t...
  • josephchaturved
  • Music Fan
  • 5293 Views
  • 5 replies
  • 2 likes
  • music
    Other
  • 5293 Views
  • 5 replies
  • 2 likes

Superuser Contribution Liked Songs Unplayable

As of last night (10/09/19), as soon as the Web Player updated, none of my Liked Songs are accessible to play. I have thousands of Liked Songs, and all of them are grayed out. I can't click on anything, the play button doesn't appear, nothing. How is...

  • Gig Goer
  • As of last night (10/09/19), as soon as the Web Player updated, none of my Liked Songs are accessible to play. I have thousands of Liked Songs, and all of them are grayed out. I can't click on anythi...
  • Petya
  • Community Legend
  • 2186 Views
  • 3 replies
  • 3 likes
  • 2186 Views
  • 3 replies
  • 3 likes

[LG Smart TV] different playlists/home screen + too heavy app

PlanPremiumCountryPoland DeviceLG smart tv Thare r 2 things I love-hate about last update. The app is so heavy that I thought maybe my remote needed new batteries, but YT, Netflix work just fine. Spoti works slow but acceptable, however, sometimes I ...

  • Roadie
  • Plan Premium Country Poland   Device LG smart tv     Thare r 2 things I love-hate about last update. The app is so heavy that I thought maybe my remote needed new batteries, b...
  • mylengrave
  • Roadie
  • 2198 Views
  • 1 replies
  • 0 likes
  • Other
  • 2198 Views
  • 1 replies
  • 0 likes

Explicit content

Hello. I accidentally clicked on Report Explicit Content on one song in an application on my phone. How can I cancel my report?

  • Visitor
  • Hello. I accidentally clicked on Report Explicit Content on one song in an application on my phone. How can I cancel my report?
  • Jᴀᴄᴋ
  • Roadie
  • 1166 Views
  • 1 replies
  • 0 likes
  • Other
  • 1166 Views
  • 1 replies
  • 0 likes

Can't connect to playback devices with downloaded content

PlanPremiumCountryUSDeviceMoto G7Operating SystemAndroid Pie My Question or IssueI cannot connect to another playback device when playing downloaded music through the Spotify app. I download music to my phone to save data when it and about, but that ...

  • Newbie
  •   Plan Premium Country US Device Moto G7 Operating System Android Pie   My Question or Issue I cannot connect to another playback device when playing downloaded music through the...
  • 711 Views
  • 0 replies
  • 1 likes
  • 711 Views
  • 0 replies
  • 1 likes

Song by an artist with similar name,but different music genre.

https://open.spotify.com/track/6uvblqu3DPACtWhrqj6Sr4This song is by a trap artist named Dope,but is listed under the trash-metal band Dope.Could use a fix.

  • Newbie
  • https://open.spotify.com/track/6uvblqu3DPACtWhrqj6Sr4 This song is by a trap artist named Dope,but is listed under the trash-metal band Dope. Could use a fix.
  • Jᴀᴄᴋ
  • Roadie
  • 954 Views
  • 1 replies
  • 0 likes
  • Other
  • 954 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Web Player broken (Firefox and Chrome)

PlanPremium CountryUK DeviceChrome Version 77.0.3865.90 (Official Build) (64-bit)Firefox 6 9 .0.2 (64-bit) Operating SystemWindows 8.1 My Question or IssuePlaying any track from any playlist or album in the web player skips that track, plus the next ...

  • Casual Listener
  • Plan Premium   Country UK   Device Chrome Version 77.0.3865.90 (Official Build) (64-bit) Firefox 6 9 .0.2 (64-bit)   Operating System Windows 8.1   My Question or Iss...
  • Cehh
  • Regular
  • 6717 Views
  • 11 replies
  • 14 likes
  • Other
  • 6717 Views
  • 11 replies
  • 14 likes

Superuser Contribution nhamdosreis

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1701 Views
  • 1 replies
  • 0 likes
  • 1701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Time has come

Hello! Just as said in the subject, time has come!For what? For Spotify on car!With new tecnologies such as OnStar, Audi Connect and many others, it would be as easy as awful to implement a solution that provides you all the music you need...when in ...

  • Newbie
  • Hello! Just as said in the subject, time has come! For what? For Spotify on car! With new tecnologies such as OnStar, Audi Connect and many others, it would be as easy as awful to implement a solut...
  • Katerina
  • Spotify Legend
  • 975 Views
  • 1 replies
  • 0 likes
  • 975 Views
  • 1 replies
  • 0 likes

PS4 Sound drops out but the time continues

For almost EVERY song on Spotify on my PS4 the sound will suddenly cut out but the time continues to advance. I can pause then play and the sound will return. Looking through past post it seems this has been mentioned YEARS ago. And still no fix? It ...

  • Newbie
  •   For almost EVERY song on Spotify on my PS4 the sound will suddenly cut out but the time continues to advance. I can pause then play and the sound will return. Looking through past post it see...
  • 515 Views
  • 0 replies
  • 0 likes
  • 515 Views
  • 0 replies
  • 0 likes

Playing SPotify on Alexa at Home and at Work

I'm sure this has been a post before but I couldnt find it. I'm a premium account holder on Spotify and I have Amazon Tap (Echo with Speaker) at home. I currently can't play my own tunes on Spotify at work while my wife or kids request songs from "Al...

  • Newbie
  • I'm sure this has been a post before but I couldnt find it.  I'm a premium account holder on Spotify and I have Amazon Tap (Echo with Speaker) at home.  I currently can't play my own tunes ...
  • pnl
  • Newbie
  • 2242 Views
  • 3 replies
  • 4 likes
  • 2242 Views
  • 3 replies
  • 4 likes

Problem with 15 second previews on instagram /facebook stories

PlanPremiumCountryItalyDevice Samsung note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello everyone!My problem is this.When i share a spotify song on instagram / facebook stories there isn't the 15 second song previ...

  • Visitor
  • Plan Premium Country Italy Device  Samsung note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello everyone! My problem is this. When i...
  • 664 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 664 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify as a premium user - my experiences and ideas / troubles / wishes

PlanPremiumCountryAustria DeviceUmidigi F1, HP Z620 Windows Workstation, Lightweight Linux Laptop, i7-8700K-Desktop with WindowsOperating SystemWIN 7, WIN 10, Linux Mint, Android My Issues as I am fighting hard to get evrything working: 1. I 'd reall...

  • Gig Goer
  • Plan Premium Country Austria   Device Umidigi F1, HP Z620 Windows Workstation, Lightweight Linux Laptop, i7-8700K-Desktop with Windows Operating System WIN 7, WIN 10, Linux Mint, Android...
  • Viennatom
  • Gig Goer
  • 1938 Views
  • 3 replies
  • 0 likes
  • Other
  • 1938 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't share on Instagram Stories

PlanPremiumCountryMalaysiaDeviceHonor 7sOperating SystemAndroid My Question or IssueI still cannot share songs from spotify on my Instagram story. There's no button to click and it's only has share through direct message. Please help me solve this pr...

  • Casual Listener
  •   Plan Premium Country Malaysia Device Honor 7s Operating System Android    My Question or Issue I still cannot share songs from spotify on my Instagram story. There's no bu...
  • mastura1
  • Casual Listener
  • 2213 Views
  • 4 replies
  • 0 likes
  • Other
  • 2213 Views
  • 4 replies
  • 0 likes

Superuser Contribution Some public playlists aren't searchable

PlanPremiumCountryUnited StatesDeviceMacbook ProOperating SystemOS X El Capitan My Question or IssueMyself and another Spotify user have discovered that, though all of our playlists are public, a bunch of them aren't searchable/accessible. Is there s...

  • Regular
  • Plan Premium Country United States Device Macbook Pro Operating System OS X El Capitan   My Question or Issue Myself and another Spotify user have discovered that, though all of our pl...
  • orphanpog
  • Regular
  • 4419 Views
  • 3 replies
  • 0 likes
  • Other
  • 4419 Views
  • 3 replies
  • 0 likes