Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8537 Views
  • 60 replies
  • 8 likes
  • Other
  • 8537 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19545 Views
  • 9 replies
  • 2 likes
  • Other
  • 19545 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify connect stops playing

Why does Spotify connect lose connection with Bluesound Node2i streamers. It just stops/pauses. This is both on wi fi and wlan. What’s going on. This problem is at your end. I’ve talked to the Bluesound team,and it’s not my NODE2i. So,sorry,please fi...

  • Visitor
  • Why does  Spotify connect lose connection with Bluesound Node2i streamers. It just stops/pauses. This is both on wi fi  and wlan. What’s going on. This problem is at your end. I’ve talked t...
  • user-removed
  • Not applicable
  • 2898 Views
  • 12 replies
  • 0 likes
  • Other
  • 2898 Views
  • 12 replies
  • 0 likes

Game of Thrones Season 1 Garbled/Distorted on PS4

PlandFree/PremiumCountryAnywhere (Issue seen in Denmark) DeviceSony Playstation 4 Spotify AppVersion: 2.07 Operating SystemPlaystation DescriptionThe same issue occurred to this reporter: https://bit.ly/30yDDGi bug was closed due to inactivity. When ...

  • Casual Listener
  •   Pland Free/Premium Country Anywhere (Issue seen in Denmark)   Device Sony Playstation 4 Spotify App Version: 2.07   Operating System Playstation   Description The ...
  • user-removed
  • Not applicable
  • 3565 Views
  • 8 replies
  • 0 likes
  • Other
    PlayStation
    Sony
  • 3565 Views
  • 8 replies
  • 0 likes

Solved!! Amazon removed the command "Alexa, spotify connect"

Did Amazon Echo just removed the 'Alexa, Spotify Connect' command? On one hand, if you have a single listener at home, and the Amazon account is linked with that single account, the echo device are always there. Nevertheless, if you have a family acc...

  • Casual Listener
  • Did Amazon Echo just removed the 'Alexa, Spotify Connect' command? On one hand, if you have a single listener at home, and the Amazon account is linked with that single account, the echo device are a...
  • RickDias
  • Regular
  • 14984 Views
  • 8 replies
  • 1 likes
  • Connect
  • 14984 Views
  • 8 replies
  • 1 likes

Language in general and podcasts

Plan : PremiumCountry : SwitzerlandDevice : PC and phone My Question or IssueIn Switzerland, we speak 4 languages, officaly. But most people just speak 1 and a bit of another. Spotify Switzerland works as we are German. I don't speak German.Before I ...

  • Casual Listener
  • Plan : Premium Country : Switzerland Device : PC and phone   My Question or Issue In Switzerland, we speak 4 languages, officaly. But most people just speak 1 and a bit of another. Spotify ...
  • ListenToGlobal
  • Composer
  • 3536 Views
  • 1 replies
  • 9 likes
  • Other
  • 3536 Views
  • 1 replies
  • 9 likes

Superuser Contribution Syncing Samsung Music to Spotify

I have a Samsung Galaxy Note 5 but I haven't been able to figure out how to sync my Spotify Account to the Samsung Music App. Both my Spotify app on my both and on my laptop (windows) are up to date

  • Newbie
  • I have a Samsung Galaxy Note 5 but I haven't been able to figure out how to sync my Spotify Account to the Samsung Music App. Both my Spotify app on my both and on my laptop (windows) are up to date
  • Guido
  • Spotify Legend
  • 3458 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 3458 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Site status?

PlanFreeCountryPhilippinesDevicePC, LaptopOperating SystemWindows 10 Pro, Windows 7 Professional SP1 My Question or IssueWhat's the online status of the Web Player? Been using this since 2014 until just recently when we could no longer access the Web...

  • Music Fan
  • Plan Free Country Philippines Device PC, Laptop Operating System Windows 10 Pro, Windows 7 Professional SP1   My Question or Issue What's the online status of the Web Player? Been usin...
  • Guido
  • Spotify Legend
  • 847 Views
  • 3 replies
  • 0 likes
  • Other
  • 847 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify and Google Home: Same account limitation

PlanFamilly PremiumCountryBelgium DeviceGoogle Home MiniOperating SystemAndroid My Question or IssueI use same spotify account on my google home than on my phone.The problem is I use Spotify at work on my phone and when my wife ask to any of my googl...

  • Newbie
  • Plan Familly Premium Country Belgium   Device Google Home Mini Operating System Android   My Question or Issue I use same spotify account on my google home than on my phone. The...
  • gilski
  • Casual Listener
  • 723 Views
  • 2 replies
  • 0 likes
  • Other
  • 723 Views
  • 2 replies
  • 0 likes

Gray and missing songs

PlanFreeCountryBelarusianDeviceHuawei GR5Operating SystemAndroid 6.0 My Question or IssueWhy are there some tracks that are gray and I can't listen to them? I also can't find all the music, for example lil peep x lil tracy whitchblades?

  • Regular
  • Plan Free Country Belarusian Device Huawei GR5 Operating System Android 6.0   My Question or Issue Why are there some tracks that are gray and I can't listen to them? I also can't find...
  • Jᴀᴄᴋ
  • Roadie
  • 644 Views
  • 1 replies
  • 0 likes
  • Other
  • 644 Views
  • 1 replies
  • 0 likes

Re: Connecting to spotify.... in Android Notification

PlanPremium for FamiliesCountryAustraliaDeviceOneplus 5 Operating SystemAndroid 9 (Oxygen 9.0.5)Spotify Version8.5.4.770 Did everything and I still get this stupid "Waze is connected" notification. I have never had waze installed on anything, never w...

  • Newbie
  • Plan Premium for Families Country Australia Device Oneplus 5  Operating System Android 9 (Oxygen 9.0.5) Spotify Version 8.5.4.770   Did everything and I still get this stupid "Wa...
  • ListenToGlobal
  • Composer
  • 974 Views
  • 3 replies
  • 2 likes
  • 974 Views
  • 3 replies
  • 2 likes

Presale email legit?

PlanPremiumCountryBelgium My Question or IssueI just recieved an email of a fan presale for the Volbeat tour with a code. This is supposed to be aimed for frequent listeners.My question now is, is this legit? Never seen any of these mails. I was gonn...

  • Casual Listener
  • Plan Premium Country Belgium   My Question or Issue I just recieved an email of a fan presale for the Volbeat tour with a code. This is supposed to be aimed for frequent listeners. My que...
  • ListenToGlobal
  • Composer
  • 1327 Views
  • 3 replies
  • 0 likes
  • Other
  • 1327 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Automatically adding Nicky Romono songs

I signed up for some promotion that automatically adds Nicky Romono songs to my playlist on Spotify and since then they add at least one garbage song every week. How do I make it stop?

  • Casual Listener
  • I signed up for some promotion that automatically adds Nicky Romono songs to my playlist on Spotify and since then they add at least one garbage song every week. How do I make it stop?  
  • Peter
  • Spotify Legend
  • 1642 Views
  • 3 replies
  • 0 likes
  • Other
  • 1642 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Add To Playlist

PlanFree/PremiumCountry DeviceLenovo ChromebookOperating SystemChromebookMy Question or IssueI keep trying to add a song to a playlist, but the screen just goes blank. I keep trying to add it. I've logged out, shut down my computer, but it still won'...

  • Casual Listener
  • Plan Free/Premium Country   Device Lenovo Chromebook Operating System Chromebook My Question or Issue I keep trying to add a song to a playlist, but the screen just goes blank. I keep t...
  • Peter
  • Spotify Legend
  • 3627 Views
  • 3 replies
  • 1 likes
  • Other
  • 3627 Views
  • 3 replies
  • 1 likes

Superuser Contribution Publicar una lista de reproduccion

He estado buscando la manera de publicar una lista de reproduccion pero no he encontrado la forma, alguien me puede decir la manera de publicar una lista de reproduccion???

  • Newbie
  • He estado buscando la manera de publicar una lista de reproduccion pero no he encontrado la forma, alguien me puede decir la manera de publicar una lista de reproduccion???
  • Guido
  • Spotify Legend
  • 1276 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 1276 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play music from one artist

PlanPremiumCountryPolandDevicePC/PhoneOperating SystemWindows 10, Android 5.1 My Question or IssueI can listen to all the music but for some reason I can't play any Pendulum song. On the screenshot you can see the error, it's in polish "We can't play...

  • Regular
  • Plan Premium Country Poland Device PC/Phone Operating System Windows 10, Android 5.1   My Question or Issue I can listen to all the music but for some reason I can't play any Pendulum ...
  • Peter
  • Spotify Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • Other
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alpine CDE-203bt, shuffle option

PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hello guys,That's a tough one:I just bought an alpine cde-203bt, whose has the spotify implementation through Bluetooth, but that's the problem.The stereo...

  • Music Fan
  • Plan Premium Country Italy   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   Hello guys, That's a tough one: I just bought an alp...
  • Katerina
  • Spotify Legend
  • 1192 Views
  • 4 replies
  • 0 likes
  • Connect
    music
    Other
  • 1192 Views
  • 4 replies
  • 0 likes

Superuser Contribution Abum unavailable on different accounts in the same country

PlanPremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBoth my friend and me have premium spotify accounts in the same country (india) but albums ava...

  • Newbie
  • Plan Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Both my frien...
  • Guido
  • Spotify Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Ends music before its end - Google Home

PlanPremiumCountryBrazil DeviceGoogle Home MiniOperating SystemLatest My Question or IssueI'm having some wired issue, when the music Leaving California by Maroon 5 is playing in my Google Home mini it stops before the end of the track and skips to t...

  • Casual Listener
  • Plan Premium Country Brazil   Device Google Home Mini Operating System Latest   My Question or Issue I'm having some wired issue, when the music Leaving California by Maroon 5 is...
  • Guido
  • Spotify Legend
  • 1958 Views
  • 7 replies
  • 1 likes
  • Other
  • 1958 Views
  • 7 replies
  • 1 likes

Superuser Contribution Problema con Instagram Stories

El problema es que hay música que puedo encontrar en la aplicación de Spotify que la intento buscar en Instagram para ponerla en las stories y sin embargo me dice: “No se han encontrado resultados, busca otra canción” Recalco que estas canciones si s...

  • Casual Listener
  • El problema es que hay música que puedo encontrar en la aplicación de Spotify que la intento buscar en Instagram para ponerla en las stories y sin embargo me dice: “No se han encontrado resultados, b...
  • Guido
  • Spotify Legend
  • 2795 Views
  • 5 replies
  • 1 likes
  • Other
  • 2795 Views
  • 5 replies
  • 1 likes

Superuser Contribution Probleme mit dem Webplayer

PlanPremiumCountryGermanyDeviceLenovo ThinkPad T460sOperating SystemWindows 10 with Chrome My Question or IssueHallo zusammen,aktuell habe ich Probleme mit dem Webplayer. Ich kann kein einziges Lied abspielen. Maßnahmen zur Fehlerbehebung die ich dur...

  • Regular
  • Plan Premium Country Germany Device Lenovo ThinkPad T460s Operating System Windows 10 with Chrome   My Question or Issue Hallo zusammen, aktuell habe ich Probleme mit dem Webplayer. I...
  • Guido
  • Spotify Legend
  • 3444 Views
  • 3 replies
  • 0 likes
  • Other
  • 3444 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mixes have been gone for a week, reinstalling doesn't make them come back

PlanPremiumCountryUnited StatesDeviceLG V20Operating SystemAndroid 7.0 (and Windows 7) My Question or IssueMy Daily Mixes have been gone for a week. I used to have 6 various daily mixes, all with music that I enjoyed. I would love to have this featur...

  • Casual Listener
  • Plan Premium Country United States Device LG V20 Operating System Android 7.0 (and Windows 7)   My Question or Issue My Daily Mixes have been gone for a week. I used to have 6 various ...
  • Guido
  • Spotify Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • music
  • 501 Views
  • 1 replies
  • 0 likes